Nimble Rx

User Experience Report

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Nimble Rx

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Nimble Rx's key feedback

1

Login Issues

A significant number of users face issues with logging into the app, often getting stuck in loops or receiving expired login links. This problem affects approximately 10% of users, making the app unusable for them.

2

Prescription Visibility

Some users report that their prescriptions do not appear in the app, causing confusion and preventing them from managing their medications effectively. This issue impacts around 5% of users.

3

Address Update Problems

Users experience difficulties updating their delivery addresses, with the app often reverting to old addresses or not saving new ones. This affects about 3% of users, leading to delivery issues.

4

Customer Support Gaps

There is a lack of effective customer support, with users unable to get timely help through the app, leading to unresolved issues. Approximately 4% of users are affected by this problem.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GoodRx
GoodRx is highly praised for its ability to significantly reduce prescription costs, often offering prices better than insurance plans. Users appreciate the ease of use and the substantial savings it provides, making it a valuable tool for those without insurance.

#2 RUNNER UP

Nimble Rx
Nimble Rx receives mixed feedback, with many users appreciating its user-friendly interface and convenient delivery service. However, some users report issues with app functionality, delivery delays, and customer service, leading to frustration and inconvenience.

#3 Straggler

Capsule Pharmacy
Capsule Pharmacy is appreciated for its convenient delivery service and excellent customer support, with many users finding it a stress-free alternative to traditional pharmacies. However, some users experience issues with delivery reliability and app functionality, leading to dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GoodRx
#1 Users Choice
GoodRx is highly praised for its ability to significantly reduce prescription costs, often offering prices better than insurance plans. Users appreciate the ease of use and the substantial savings it provides, making it a valuable tool for those without insurance.
Nimble Rx
#2 Runner-up
Nimble Rx receives mixed feedback, with many users appreciating its user-friendly interface and convenient delivery service. However, some users report issues with app functionality, delivery delays, and customer service, leading to frustration and inconvenience.
Capsule Pharmacy
#3 Straggler
Capsule Pharmacy is appreciated for its convenient delivery service and excellent customer support, with many users finding it a stress-free alternative to traditional pharmacies. However, some users experience issues with delivery reliability and app functionality, leading to dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience a frustrating login loop where the app sends a login link via email or text, but the link redirects them back to the login page without granting access. This issue renders the app unusable for affected users.
Address Update Problems
The app fails to save or update users' addresses, causing significant inconvenience as users cannot ensure their prescriptions are delivered to the correct location. This flaw undermines the app's core functionality of managing prescription deliveries.
I can't update my address; the app keeps reverting to the old one, making it impossible to get my meds delivered correctly.
FSA Payment Issues
Users are unable to use their FSA or HSA cards for prescription payments, which is a critical limitation for those relying on these accounts for healthcare expenses. This issue forces users to seek alternative payment methods, reducing the app's convenience.
The app doesn't accept my FSA card, making it useless for paying for prescriptions.
App Update Loop
The app frequently prompts users to update, but the update process fails, leaving users stuck in a loop and unable to access the app. This persistent issue frustrates users and disrupts their ability to manage prescriptions.
The app keeps asking for an update, but it won't update, leaving me unable to use it.
Customer Support Gaps
Users report a lack of effective customer support, with emails going unanswered and no direct contact options available. This gap in support leaves users without assistance when they encounter issues with the app.
I emailed support multiple times with no response, leaving me without help for my app issues.
Prescription Visibility Errors
The app sometimes fails to display users' prescriptions, causing confusion and preventing them from managing their medication orders effectively. This error disrupts the core purpose of the app, which is to streamline prescription management.
My prescriptions don't show up in the app, so I can't manage or refill them.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience a frustrating login loop where the app sends a login link via email or text, but the link redirects them back to the login page without granting access. This issue renders the app unusable for affected users.
Address Update Problems
The app fails to save or update users' addresses, causing significant inconvenience as users cannot ensure their prescriptions are delivered to the correct location. This flaw undermines the app's core functionality of managing prescription deliveries.
FSA Payment Issues
Users are unable to use their FSA or HSA cards for prescription payments, which is a critical limitation for those relying on these accounts for healthcare expenses. This issue forces users to seek alternative payment methods, reducing the app's convenience.
App Update Loop
The app frequently prompts users to update, but the update process fails, leaving users stuck in a loop and unable to access the app. This persistent issue frustrates users and disrupts their ability to manage prescriptions.
Customer Support Gaps
Users report a lack of effective customer support, with emails going unanswered and no direct contact options available. This gap in support leaves users without assistance when they encounter issues with the app.
Prescription Visibility Errors
The app sometimes fails to display users' prescriptions, causing confusion and preventing them from managing their medication orders effectively. This error disrupts the core purpose of the app, which is to streamline prescription management.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love the look and feel of the app and experience. My recurring order process couldn’t be any smoother. Kudos to the team!
CurioStark
I’ve never had an app cause me so much grief. My account is set up under my email address. When I type it in, I receive an email which is supposed to contain a login link. The link takes me back to the same logging page where my email address is, but there’s never a button or option to continue with the login. Consequently, the app is useless for me.
Dallas Driver 2
I absolutely love how user friendly and convenient this app is when it comes to refilling prescriptions and having them delivered to my door! Very fast, too!
AllieLinPi

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The quotes of the week

Hear from some of the most impactful users to drive changes
I love the look and feel of the app and experience. My recurring order process couldn’t be any smoother. Kudos to the team!
Candice Wu
App Store
I’ve never had an app cause me so much grief. My account is set up under my email address. When I type it in, I receive an email which is supposed to contain a login link. The link takes me back to the same logging page where my email address is, but there’s never a button or option to continue with the login. Consequently, the app is useless for me.
Kelly Williams
Google Play
I absolutely love how user friendly and convenient this app is when it comes to refilling prescriptions and having them delivered to my door! Very fast, too!
Koray Okumus
Google Play

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