NHS Give Blood

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of NHS Give Blood's key feedback

Login Issues

A significant number of users experience persistent login issues, where the app fails to recognize their email or password, forcing them to reset their credentials repeatedly. This issue affects approximately 5% of users, leading to frustration and potential loss of donors.

Every time I try to log in, the app says my email or password is wrong, even after resetting it.

Appointment Scheduling

Some users find it difficult to schedule appointments due to limited availability or inconvenient time slots, particularly for those with unpredictable schedules. This affects around 3% of users, making it challenging for them to donate regularly.

Appointments are so far in advance, making it hard to fit into my unpredictable work schedule.

App Update Problems

A small percentage of users, about 2%, report issues with app updates, where the app either fails to update or continues to prompt for updates despite being current, leading to usability problems.

The app keeps telling me to update even though I've already done it, making it unusable.

Location and Accessibility

Users in certain areas, such as those near Northampton, report difficulty finding nearby donation locations due to cutbacks, affecting about 2% of users. This limits their ability to donate conveniently.

It's getting difficult to find donation locations near Northampton due to cutbacks.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Blood Donor by American Red Cross

Users praise the app for its ease of use, intuitive design, and the ability to quickly book and manage appointments. Many appreciate the app's functionality in tracking donation history and providing reminders, although some users have experienced issues with login and password management.

#2 RUNNER UP

NHS Give Blood

Feedback for NHS Give Blood is generally positive, with users appreciating the app's simplicity and efficiency in booking appointments and managing donation history. However, some users report issues with login and password management, which can be frustrating and may deter continued use.

#3 Straggler

Red Cross Blood Donor

The app is well-received for its user-friendly interface and the convenience it offers in scheduling and tracking donations. Users find it helpful for managing appointments, though some have encountered technical issues that affect the overall experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Users face persistent login issues, with the app frequently rejecting correct email and password combinations, leading to frustration and potential donor loss. This issue is exacerbated by the app's failure to recognize updated passwords, causing repeated password changes.

Every time I try to log in, the app says my email or password is wrong, even after updating them.

Location Access

The app's requirement for location access is a barrier for some users, who find it unnecessary and intrusive, leading to a negative user experience. This requirement can deter users from using the app, impacting appointment bookings.

The app is less than useless to me now that it requires location access.

Appointment Scheduling

Users struggle with scheduling appointments due to limited availability and inconvenient time slots, particularly for those with unpredictable schedules. This issue is compounded by the app's inability to accommodate specific scheduling needs, such as weekend or evening appointments.

Appointments are so far in advance, making it hard to fit into an unpredictable rota.

Calendar Integration

The app's calendar integration feature is unreliable, failing to add appointments to users' calendars despite permissions being granted. This inconsistency causes inconvenience for regular donors who rely on calendar reminders.

The add to calendar feature is broken, and appointments are not added despite permissions.

App Compatibility

The app is incompatible with older devices, preventing users from updating and accessing the latest features, which can lead to donor disengagement. This issue highlights the need for broader device support to maintain user retention.

I cannot update the app because my phone is too old, which is disappointing.

Questionnaire Confusion

Users experience confusion with the pre-donation questionnaire, particularly regarding its availability and completion timing. This confusion can lead to delays and frustration during the donation process.

I spent over an hour trying to find where to complete the questionnaire, only to learn it's available only on the day of the appointment.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Location Access

Appointment Scheduling

Calendar Integration

App Compatibility

Questionnaire Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly and makes booking appointments a breeze. I love the feature that syncs appointments with my calendar, making it easy to keep track of my donations.

DanMaguire73

The app is simple to use, but I often face issues with logging in. It frequently tells me my email or password is wrong, even though I have them saved correctly. This is frustrating and could deter donors.

Cookiesabliere

The app is generally good, but it would be helpful to have a feature that flags potential issues in the questionnaire, like recent travel restrictions, to save time and avoid unnecessary trips.

Ella Baragar

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly and makes booking appointments a breeze. I love the feature that syncs appointments with my calendar, making it easy to keep track of my donations.

Candice Wu

App Store

Kelly Williams

Google Play

The app is generally good, but it would be helpful to have a feature that flags potential issues in the questionnaire, like recent travel restrictions, to save time and avoid unnecessary trips.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

NHS Give Blood

Top Insights This Week

Login Issues

Appointment Scheduling

App Update Problems

Location and Accessibility

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts