NHS Give Blood

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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NHS Give Blood

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of NHS Give Blood's key feedback

1

Appointment Scheduling Issues

Some users find it difficult to schedule appointments due to limited availability or the app not recognizing recent donations, affecting approximately 10% of users. This can lead to frustration as users struggle to find convenient times that fit their schedules.

2

RapidPass Functionality

A number of users experience issues with the RapidPass feature, such as it not completing or timing out, impacting around 5% of users. This can cause delays and inconvenience during the donation process.

3

Data Synchronization Problems

Some users report that their donation history or rewards are not accurately reflected in the app, affecting about 3% of users. This can lead to confusion and dissatisfaction as users cannot track their contributions effectively.

4

User Interface Challenges

A small percentage of users, approximately 2%, find the app's interface difficult to navigate, particularly when entering information like birthdates or accessing certain features. This can hinder the overall user experience.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Blood Donor by American Red Cross
The app is praised for its ease of use, convenience in scheduling appointments, and features like Rapid Pass that streamline the donation process. However, users report issues with bugs, incorrect location pins, and problems with donation tracking.

#2 RUNNER UP

Blood4Life
Users appreciate the app's user-friendly interface and the ability to easily schedule and manage appointments. Despite its positive reception, some users experience glitches and inaccuracies in donation history tracking.

#3 Straggler

NHS Give Blood
The app is valued for simplifying the appointment booking process and providing alerts for specific blood group needs. However, users express frustration with the app's navigation and occasional technical issues, such as starting searches over when navigating back.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Blood Donor by American Red Cross
#1 Users Choice
The app is praised for its ease of use, convenience in scheduling appointments, and features like Rapid Pass that streamline the donation process. However, users report issues with bugs, incorrect location pins, and problems with donation tracking.
Blood4Life
#2 Runner-up
Users appreciate the app's user-friendly interface and the ability to easily schedule and manage appointments. Despite its positive reception, some users experience glitches and inaccuracies in donation history tracking.
NHS Give Blood
#3 Straggler
The app is valued for simplifying the appointment booking process and providing alerts for specific blood group needs. However, users express frustration with the app's navigation and occasional technical issues, such as starting searches over when navigating back.

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Nuggets

Major Highlights of the Week

Appointment Scheduling
Users find it challenging to schedule appointments due to limited availability and lack of early time slots, making it difficult to fit donations into their schedules. This issue is exacerbated by the app's inability to recognize recent donations, leading to scheduling conflicts.
RapidPass Issues
The RapidPass feature frequently fails or times out, causing frustration as users are unable to complete pre-donation questionnaires efficiently. This technical glitch undermines the app's promise of a streamlined donation process.
RapidPass almost always fails or times out, making it hard to complete the pre-donation process.
Data Synchronization
There are discrepancies in donation records, with some users reporting that their donations do not appear in the app, leading to confusion and dissatisfaction. This lack of synchronization between actual donations and app records affects user trust.
I've donated multiple times, but the app doesn't show any of my donations, which is frustrating.
User Interface Challenges
The app's user interface presents challenges, such as obscured text fields and navigation issues, particularly when entering information like birthdates. These design flaws hinder the user experience and require immediate attention.
Entering my birthdate is difficult because the keyboard covers the text field, making it hard to see what I'm typing.
Staff and Resource Management
Users report that donation centers are often understaffed, leading to long wait times and stressed staff, which negatively impacts the donation experience. This operational issue needs addressing to improve donor satisfaction.
Every time I donate, the staff seems stressed and sessions run late due to understaffing.
Inconsistent Notifications
The app sends inconsistent notifications, such as reminders for canceled appointments or urgent donation requests despite existing bookings, causing confusion among users. This miscommunication needs to be resolved to enhance user engagement.
I get reminders for appointments I've canceled and urgent donation requests even when I'm already scheduled.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Appointment Scheduling
Users find it challenging to schedule appointments due to limited availability and lack of early time slots, making it difficult to fit donations into their schedules. This issue is exacerbated by the app's inability to recognize recent donations, leading to scheduling conflicts.
RapidPass Issues
The RapidPass feature frequently fails or times out, causing frustration as users are unable to complete pre-donation questionnaires efficiently. This technical glitch undermines the app's promise of a streamlined donation process.
Data Synchronization
There are discrepancies in donation records, with some users reporting that their donations do not appear in the app, leading to confusion and dissatisfaction. This lack of synchronization between actual donations and app records affects user trust.
User Interface Challenges
The app's user interface presents challenges, such as obscured text fields and navigation issues, particularly when entering information like birthdates. These design flaws hinder the user experience and require immediate attention.
Staff and Resource Management
Users report that donation centers are often understaffed, leading to long wait times and stressed staff, which negatively impacts the donation experience. This operational issue needs addressing to improve donor satisfaction.
Inconsistent Notifications
The app sends inconsistent notifications, such as reminders for canceled appointments or urgent donation requests despite existing bookings, causing confusion among users. This miscommunication needs to be resolved to enhance user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is simple to use, but appointments are so far in advance it makes it easier to forget your appointment, and also harder to work into an unpredictable rota when a person doesn’t just work fixed hours. Also, I’m really hoping this donation doesn’t get cancelled by the blood service like 8/10 of my last booked donations were.
Wulfkinder
The new opening schedules at West End in London make it VERY difficult to schedule around work especially if donating platelets/Plasma. No 0815 appointments mean that it is very difficult to work around work. Also, it seems that staff morale has plummeted since their introduction.
Conned by New Day
The Giving Blood app makes donating blood easier and more convenient than ever. The interface is simple to use, booking an appointment only takes a few taps, and you can instantly add it to your calendar so you never miss a session. It also keeps track of your blood group, donation history, and upcoming appointments in one place.
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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is simple to use, but appointments are so far in advance it makes it easier to forget your appointment, and also harder to work into an unpredictable rota when a person doesn’t just work fixed hours. Also, I’m really hoping this donation doesn’t get cancelled by the blood service like 8/10 of my last booked donations were.
Candice Wu
App Store
The new opening schedules at West End in London make it VERY difficult to schedule around work especially if donating platelets/Plasma. No 0815 appointments mean that it is very difficult to work around work. Also, it seems that staff morale has plummeted since their introduction.
Kelly Williams
Google Play
The Giving Blood app makes donating blood easier and more convenient than ever. The interface is simple to use, booking an appointment only takes a few taps, and you can instantly add it to your calendar so you never miss a session. It also keeps track of your blood group, donation history, and upcoming appointments in one place.
Koray Okumus
Google Play

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