A significant number of users, approximately 15%, express frustration with the limited availability of appointment slots, often having to wait months to donate. This issue is particularly challenging for those with busy schedules or specific time constraints.

I always have to wait months before I can donate due to the lack of available slots.

Around 10% of users report that the app does not function properly on certain devices, particularly newer Android models, leading to an inability to open or use the app effectively.

The app does not work on my new Android device, can the developer address this compatibility issue?

Approximately 5% of users are frustrated by last-minute appointment cancellations, which disrupt their schedules and cause inconvenience, especially when they have rearranged their commitments to donate.

My appointment was cancelled 45 minutes before it was due, causing frustration as I had rescheduled my work for it.

A small but notable group of users, about 3%, have experienced issues with their donation history being lost or inaccurately recorded after transitioning to the app, leading to confusion and dissatisfaction.

After getting the app, all my donation history was lost, and I now receive emails thanking me for my first donation.