Fambase: Live & Group Chat

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Fambase: Live & Group Chat's key feedback

Group Capacity Limit

Users are frustrated with the app's group capacity limit, which restricts their ability to connect with a larger audience. Approximately 10% of users have expressed concerns about this limitation, impacting their engagement and planning for future streams.

I can't have more than 200 members in my group, which limits my ability to connect with all my fans.

Link Sharing Removal

The removal of the link-sharing feature has disappointed users who relied on it for community engagement and promotion. Around 15% of users have noted that this change diminishes the app's utility, leading some to consider switching to other platforms.

The app was great when we could share links, but now it's losing its appeal without that feature.

Login and Account Issues

Users are experiencing login difficulties and account access problems, with some unable to log in or create new accounts. This issue affects about 8% of users, causing frustration and hindering their ability to use the app effectively.

I can't log in or create a new account, and support hasn't responded to my inquiries.

Overcharging and Refund Delays

There are reports of users being overcharged for purchases and facing delays in receiving refunds. Approximately 5% of users have encountered these financial issues, leading to dissatisfaction and distrust in the app's billing practices.

I was overcharged for a purchase and haven't received a response about my refund request.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp is praised for its reliability and ease of use, with many users appreciating its role in keeping them connected with family and friends. However, some users express frustration with frequent updates and issues with certain features, such as the inability to change ringtones or problems with verification codes.

#2 RUNNER UP

Discord

Discord receives mixed feedback, with users appreciating its communication features and community engagement. However, many users are frustrated with frequent updates that introduce new bugs, issues with the mobile app's performance, and concerns over privacy due to AI integration.

#3 Straggler

Fambase: Live & Group Chat

Fambase receives mixed reviews, with users appreciating its community-building features and live chat capabilities. However, there are significant complaints about technical issues, such as blurry video quality, group size limitations, and poor customer support, which detract from the overall user experience.

Nuggets

Major Highlights of the Week

Group Capacity Limit

Users are frustrated with the unclear group member limit, which restricts their ability to engage with a larger audience. This limitation is particularly problematic for influencers who rely on large group interactions.

I can't connect with all my fans because my group reached its capacity.

Unstable Group Navigation

Frequent repositioning of groups in the app interface leads to user confusion and misclicks, disrupting the user experience. This instability makes it difficult for users to efficiently switch between groups.

Groups move around too much, causing me to click the wrong one.

Link Sharing Removal

The removal of link-sharing capabilities has significantly impacted user engagement and satisfaction, as many relied on this feature for community interaction. Users express concern that this change could lead to a decline in app usage.

Overcharging Issues

Users report being overcharged for in-app purchases, with discrepancies between advertised and actual costs. This issue is compounded by inadequate customer support responses, leading to dissatisfaction and distrust.

I was overcharged for coins and support hasn't fixed it.

Users face persistent login failures and account creation issues, with no resolution from customer support. This problem prevents users from accessing the app, leading to frustration and potential churn.

I can't log in or create a new account, and support isn't helping.

Content Moderation Concerns

There are complaints about inconsistent content moderation, with some users experiencing bans for minor infractions while others report exposure to inappropriate content. This inconsistency affects user trust and app reputation.

I got banned for minor issues while others post inappropriate content.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Group Capacity Limit

Unstable Group Navigation

Link Sharing Removal

Overcharging Issues

Content Moderation Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

Admins and hosts lost the ability to post links, which defeats the purpose of why the majority of people use the app. I'm hoping the developers can see this and change it back to the way it was, otherwise, I can see a lot of people leaving the app.

Fam OG

Week of April 21st, 2025

When trying to switch to another group, the groups are moving around and changing positions so often that I click the wrong group because now a new one has moved into the spot that I was about to click. Please fix this.

LoLo_Abraxas

Week of April 21st, 2025

During my livestream today, some of my supporters couldn't access my link because my group had apparently reached its capacity. Understanding this limit will help me plan better for future streams.

EAMLLC

Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

During my livestream today, some of my supporters couldn't access my link because my group had apparently reached its capacity. Understanding this limit will help me plan better for future streams.

Koray Okumus

Google Play

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User Experience Report

Fambase: Live & Group Chat

Top Insights This Week

Group Capacity Limit

Link Sharing Removal

Login and Account Issues

Overcharging and Refund Delays

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts