Fambase: Live & Group Chat

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Fambase: Live & Group Chat's key feedback

Account Access Issues

A significant number of users, approximately 15%, report difficulties accessing their accounts, with issues like being unable to log back in or recover accounts despite multiple attempts and lack of support response.

I got logged out of my account and now I can’t log back in.

Customer Support Unresponsiveness

Around 20% of users express frustration with the unresponsiveness of customer support, particularly when they encounter issues like glitches, refunds, or account problems, leaving them without resolution.

Every time I email customer support no one ever gets back to me to help.

Technical Glitches

Approximately 10% of users experience technical glitches such as message delays, app freezing, and issues with uploading pictures, which disrupt their app experience and are not being addressed by support.

Sometimes messages won’t load properly and I’m not able to post pics into the chat.

Group Limit Confusion

About 5% of users are confused about group member limits, with some experiencing unexpected caps and lack of clarity on official guidelines, affecting their ability to engage with their audience.

My groups keep getting capped at 378 members, while others have over 125,000.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Discord

Discord receives high praise for its communication features, allowing users to connect with friends and communities through voice and text. However, some users report issues with app updates causing bugs and glitches, particularly on mobile devices.

#2 RUNNER UP

Fambase: Live & Group Chat

Fambase is appreciated for its community-focused features and live interaction capabilities, but users express frustration with technical issues such as glitches and lack of customer support. The app's unique features like message expiration and group management are well-received, though some users find limitations in group size and functionality.

#3 Straggler

WhatsApp is valued for its ease of use and wide reach, making it a staple for international communication. Despite its popularity, users frequently criticize its customer support and technical issues, such as app crashes and message delivery problems.

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Nuggets

Major Highlights of the Week

Friendship Feature Removal

The removal of the ability to add friends within groups has disappointed users who valued building connections outside the group. This feature's absence detracts from the app's community-building potential.

Previously, I could add friends from groups, but now that feature is gone.

Coin Pricing Options

Users are requesting more flexible and affordable coin purchasing options, as the current pricing structure lacks lower-cost choices. This limitation may hinder user engagement and monetization potential.

There should be cheaper coin options like $1.00 or $2.90.

Technical Glitches

Frequent glitches, such as message loading issues and image upload failures, are causing frustration among users. These technical problems undermine the app's reliability and user experience.

Messages won't load, and I can't upload pictures; it's frustrating.

Account Access Issues

Users are experiencing difficulties creating new accounts or accessing existing ones, often due to unresolved refund issues or login problems. These barriers can lead to user attrition and dissatisfaction.

I can't make a new account because of a refund issue.

Customer Support Unresponsiveness

There is a notable lack of response from customer support, leaving users feeling neglected and unresolved in their issues. This gap in support can damage user trust and retention.

I've emailed support several times but never received a response.

Group Member Limit Confusion

Users are confused about the group member limits, with some experiencing unexpected caps that restrict their ability to engage with their audience. This lack of clarity can hinder user planning and satisfaction.

My group is capped at 378 members, but others have over 125,000.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Friendship Feature Removal

Coin Pricing Options

Technical Glitches

Frequent glitches, such as message loading issues and image upload failures, are causing frustration among users. These technical problems undermine the app's reliability and user experience.

Account Access Issues

Customer Support Unresponsiveness

There is a notable lack of response from customer support, leaving users feeling neglected and unresolved in their issues. This gap in support can damage user trust and retention.

Group Member Limit Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

I love this app and would rate it 5 stars if it wasn’t constantly glitching. Sometimes messages won’t load properly and I’m not able to post pics into the chat. Love this app so much but it’s frustrating when things don’t work and support isn’t doing anything about it.

Banditaloca

I really like this app, it’s amazing! Only thing I would say is they got rid of the ability to add friends. Previously you were able to build friendship within groups you join and add that individual as a friend and connect outside the group. That feature is no longer there. Bring that back and this app is truly amazing.

Cg5420

I’ve been trying to locate the official rules, policies, and terms of service for group limits on the platform but haven’t had any success. Despite reaching out through the app and email, I haven’t received any response or clarification regarding my concerns. Currently, my groups keep getting capped at 378 members, while I’ve noticed other influencers on the app are allowed to have well over 125,000 members in theirs.

EAMLLC25

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Fambase: Live & Group Chat

Top Insights This Week

Account Access Issues

Customer Support Unresponsiveness

Technical Glitches

Group Limit Confusion

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts