Fambase: Live & Group Chat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Fambase: Live & Group Chat's key feedback

Verification Issues

A significant number of users, approximately 20%, report issues with receiving verification codes, preventing them from logging in or creating accounts. This problem is particularly frustrating as it blocks access to the app entirely.

I can't even sign up; it never sends the verification code to my phone.

Link Sharing Removal

Around 15% of users are dissatisfied with the removal of link sharing features, which they relied on for group interactions and content sharing. This change has led to decreased app engagement and user frustration.

Bring back link sharing; it's killing the app's usability.

Payment and Withdrawal Problems

Approximately 10% of users experience issues with overcharging and difficulties withdrawing funds, leading to distrust and dissatisfaction with the app's financial transactions.

I was overcharged for coins and can't withdraw my earnings; it's a scam.

Country Availability

About 12% of users are frustrated by the app's limited availability in certain countries, which restricts their ability to use the app and connect with friends globally.

Why isn't the app available in the Philippines? I can't register my account.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp is praised for its simplicity and reliability, with users appreciating its secure chats and ease of use for staying connected with family and friends. However, some users report issues with account suspensions and verification codes, which can be frustrating.

#2 RUNNER UP

Discord

Discord is highly regarded for its functionality in connecting friends and communities, especially among gamers. Users enjoy its features for chatting and file sharing, but some express concerns about account access issues and the presence of bots.

#3 Straggler

Fambase: Live & Group Chat

Fambase receives mixed feedback, with users appreciating its community-building features and live streaming capabilities. However, many users report technical issues, such as login problems and verification code failures, which hinder the overall user experience.

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Nuggets

Major Highlights of the Week

Verification Issues

Users face difficulties with phone number verification, preventing account creation and access. This issue is exacerbated by the lack of alternative verification methods like email.

I can't even sign up; I keep entering my phone number but it doesn't give me the code.

Link Sharing Removal

The removal of link sharing has frustrated users who relied on it for group interactions and content sharing, leading to dissatisfaction and potential user attrition.

Payout Delays

Users experience significant delays in withdrawing funds, with some waiting months without resolution, causing trust issues with the platform's financial operations.

I've been trying to withdraw my earned funds since last year, and now it's 2025, and I still can't withdraw my funds.

Country Restrictions

The app's limited availability in certain countries, particularly in Asia, restricts user growth and frustrates potential users who cannot access the platform.

Why is it not available in the Philippines? Please make it available.

Notification Overload

The app's notification system lacks customization, leading to user frustration due to excessive notifications without the ability to filter or mute them selectively.

I literally wake up with 60+ notifications all from this app sometimes.

Content Moderation Concerns

There are reports of inappropriate content and inadequate age verification, raising safety and compliance concerns for the platform.

This app allows explicit live shows without real age verification, meaning minors could easily be watching.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Verification Issues

Users face difficulties with phone number verification, preventing account creation and access. This issue is exacerbated by the lack of alternative verification methods like email.

Link Sharing Removal

The removal of link sharing has frustrated users who relied on it for group interactions and content sharing, leading to dissatisfaction and potential user attrition.

Payout Delays

Users experience significant delays in withdrawing funds, with some waiting months without resolution, causing trust issues with the platform's financial operations.

Country Restrictions

The app's limited availability in certain countries, particularly in Asia, restricts user growth and frustrates potential users who cannot access the platform.

Notification Overload

The app's notification system lacks customization, leading to user frustration due to excessive notifications without the ability to filter or mute them selectively.

Content Moderation Concerns

There are reports of inappropriate content and inadequate age verification, raising safety and compliance concerns for the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

I upgraded to VIP to allow multiple performers at once, but it's not working. I've tried different group types, and it's still not functioning. Please fix this issue.

Sariafbabe

Week of July 22nd, 2025

I've been trying to locate the official rules, policies, and terms of service for group limits on the platform but haven’t had any success. Despite reaching out through the app and email, I haven’t received any response or clarification regarding my concerns.

EAMLLC25

Week of July 22nd, 2025

The app buffers, lags, and freezes up when I gift and I haven’t been accommodated for my coins. I've emailed several times without a response.

Fukkar

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I upgraded to VIP to allow multiple performers at once, but it's not working. I've tried different group types, and it's still not functioning. Please fix this issue.

Candice Wu

App Store

Kelly Williams

Google Play

The app buffers, lags, and freezes up when I gift and I haven’t been accommodated for my coins. I've emailed several times without a response.

Koray Okumus

Google Play

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User Experience Report

Report Date

Fambase: Live & Group Chat

Top Insights This Week

Verification Issues

Link Sharing Removal

Payment and Withdrawal Problems

Country Availability

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts