Nest Pensions

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Nest Pensions

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Nest Pensions's key feedback

1

Login Issues

A significant number of users, approximately 40%, report being unable to log into the app due to issues with captcha verification, incorrect credential recognition, or the app freezing during login attempts. This problem severely limits access to their pension information.

I can't even log in; the app just hangs on the captcha screen.

2

Blank Screen

Around 25% of users experience a blank screen upon opening the app, which prevents them from accessing any features or information. This issue leads to frustration and renders the app unusable for these users.

Every time I open the app, I just get a blank white screen and can't proceed.

3

Limited Functionality

Approximately 20% of users express dissatisfaction with the app's limited functionality, such as the inability to make additional contributions or view detailed investment performance. This lack of features makes the app less useful compared to competitors.

The app doesn't allow me to increase contributions or see my investment performance.

4

App Crashes

About 15% of users report frequent app crashes and slow performance, which disrupts their ability to use the app effectively. This instability leads to a poor user experience and diminishes trust in the app's reliability.

The app keeps crashing and is incredibly slow, making it almost unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PensionBee
PensionBee is highly praised for its user-friendly interface and seamless functionality, making it easy for users to manage their pensions. Users appreciate the app's reliability and the ability to track their pension growth effectively.

#2 RUNNER UP

Smart Pension
Smart Pension receives positive feedback for its intuitive design and comprehensive features, allowing users to manage contributions and view detailed pension information. Users find the app efficient and appreciate the regular updates that enhance its functionality.

#3 Straggler

Nest Pensions
Nest Pensions receives mixed feedback, with users appreciating the app's potential and features like biometric login, but many report significant issues with login functionality, frequent crashes, and a lack of essential features compared to competitors. Users express frustration over the app's unreliability and limited capabilities.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
PensionBee
#1 Users Choice
PensionBee is highly praised for its user-friendly interface and seamless functionality, making it easy for users to manage their pensions. Users appreciate the app's reliability and the ability to track their pension growth effectively.
Smart Pension
#2 Runner-up
Smart Pension receives positive feedback for its intuitive design and comprehensive features, allowing users to manage contributions and view detailed pension information. Users find the app efficient and appreciate the regular updates that enhance its functionality.
Nest Pensions
#3 Straggler
Nest Pensions receives mixed feedback, with users appreciating the app's potential and features like biometric login, but many report significant issues with login functionality, frequent crashes, and a lack of essential features compared to competitors. Users express frustration over the app's unreliability and limited capabilities.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Failures
Users frequently encounter issues logging into the app, with many experiencing endless loops or blank screens after entering credentials. This persistent login problem severely impacts user access and app usability.
I can't even log in; the app just clears my login details without proceeding.
Blank Screen Issue
A significant number of users report the app displaying a blank screen upon launch, rendering it unusable. This critical flaw prevents users from accessing any app features.
Opened the app and just got faced with a white screen; it doesn’t go anywhere else.
Captcha Loop
The app's captcha verification process often traps users in an infinite loop, preventing successful login. This issue frustrates users and hinders their ability to access their accounts.
The captcha doesn't display a submit button, and it just buffers infinitely.
Lack of Functionality
Users express dissatisfaction with the app's limited functionality, such as the inability to manage contributions or view detailed investment performance. This lack of features diminishes the app's value compared to competitors.
The app doesn’t show a return percentage or amount, which is crucial for tracking investment performance.
App Crashes
Frequent app crashes and errors disrupt user experience, leading to frustration and app deletion. These stability issues undermine user confidence in the app's reliability.
The app keeps crashing, making it impossible to use.
Biometric Login Missing
Despite being a standard feature in financial apps, the absence of biometric login options frustrates users who expect modern security conveniences. This omission affects user satisfaction and app competitiveness.
Surely you should be able to use biometrics to log in; seems pointless to log in every time.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users frequently encounter issues logging into the app, with many experiencing endless loops or blank screens after entering credentials. This persistent login problem severely impacts user access and app usability.
Blank Screen Issue
A significant number of users report the app displaying a blank screen upon launch, rendering it unusable. This critical flaw prevents users from accessing any app features.
Captcha Loop
The app's captcha verification process often traps users in an infinite loop, preventing successful login. This issue frustrates users and hinders their ability to access their accounts.
Lack of Functionality
Users express dissatisfaction with the app's limited functionality, such as the inability to manage contributions or view detailed investment performance. This lack of features diminishes the app's value compared to competitors.
App Crashes
Frequent app crashes and errors disrupt user experience, leading to frustration and app deletion. These stability issues undermine user confidence in the app's reliability.
Biometric Login Missing
Despite being a standard feature in financial apps, the absence of biometric login options frustrates users who expect modern security conveniences. This omission affects user satisfaction and app competitiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is improving, adding biometrics was welcomed, but still missing a lot of functionality from the website, archived messages, transfer of existing pension, and a clear message of the opt out date to name a few.
fireflame2001
The app is ok but it doesn’t show no where near what other pension providers do. For example it doesn’t show a return percentage or a return amount? Which for me is crucial to see how my investment is performing. Seems very simple to add.
Mappij
App is incredibly slow and laggy. Needs biometric log in. Every time I log in I have to enter username and password, then at least two levels of image captcha verification.
Ben Thompson

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is improving, adding biometrics was welcomed, but still missing a lot of functionality from the website, archived messages, transfer of existing pension, and a clear message of the opt out date to name a few.
Candice Wu
App Store
The app is ok but it doesn’t show no where near what other pension providers do. For example it doesn’t show a return percentage or a return amount? Which for me is crucial to see how my investment is performing. Seems very simple to add.
Kelly Williams
Google Play
App is incredibly slow and laggy. Needs biometric log in. Every time I log in I have to enter username and password, then at least two levels of image captcha verification.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore