Nest Pensions

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Nest Pensions's key feedback

Login Issues

A significant number of users, approximately 30%, report being unable to log in due to session timeouts, incorrect credentials, or persistent lockouts, which severely hampers their ability to use the app effectively.

I can't log in as the app keeps saying my session has ended or my credentials are incorrect.

Blank Screen Problem

Around 20% of users experience a blank or white screen upon launching the app, preventing them from accessing any features and leading to frustration and app deletion.

Every time I open the app, I just get a blank screen and can't proceed further.

Limited Functionality

Approximately 15% of users express dissatisfaction with the app's limited functionality, such as the inability to make additional contributions or view detailed investment information, which they find crucial for managing their pensions.

The app lacks essential features like setting up contributions or viewing detailed investment performance.

Biometric Login Delays

About 10% of users are frustrated by the lack of biometric login options, which they expect for convenience and security, noting that other financial apps have already implemented this feature.

It's frustrating that I still have to enter my login details manually when other apps offer biometric login.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Penfold

Penfold receives high praise for its user-friendly interface and excellent customer service, especially for self-employed individuals. Users appreciate the ease of setting up and managing their pensions, with many highlighting the app's simplicity and flexibility in payments.

#2 RUNNER UP

PensionBee

PensionBee is appreciated for its ease of use and clear presentation of pension information. Users find the app straightforward for transferring and managing pensions, though some express concerns about fees and investment performance.

#3 Straggler

Nest Pensions

Nest Pensions receives mixed feedback, with users appreciating recent updates like biometric login and a user-friendly interface. However, many users report issues with app functionality, such as login problems and lack of detailed investment information.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, including session timeouts and incorrect credential errors, preventing access to their accounts. These issues lead to frustration and reliance on the web browser for account management.

I can't log in; it keeps saying incorrect username or password despite using the correct details.

Blank Screen

The app frequently displays a blank or white screen upon launch, rendering it unusable for many users. This issue persists even after multiple reinstalls, leading to user dissatisfaction.

Opened the app and just got faced with a white screen; it doesn't go anywhere else.

Limited Functionality

The app lacks essential features such as the ability to make additional contributions or view detailed investment breakdowns, which are standard in other pension apps. Users find the app's functionality insufficient for comprehensive pension management.

Can't set up contributions or transfer in/out; the app doesn't have any useful functions.

Biometric Login Delays

Despite the app's description, some users report the absence of biometric login options, which are standard in other financial apps. This discrepancy causes inconvenience and security concerns.

All other financial apps allow sign in with biometrics; you're at least a year behind.

Session Expiry

Users experience premature session expirations, often before successfully logging in, which disrupts their ability to manage their pension accounts. This issue forces users to revert to less convenient methods for account access.

The app says it has expired my session as I have left it open too long, but I haven't managed to get it to sign me in.

Lack of Investment Insights

The app does not provide detailed investment insights such as return percentages or trends, which are crucial for users to assess their pension performance. This lack of information leads to user dissatisfaction and questions about the app's value.

The app doesn’t show a return percentage or a return amount, which is crucial to see how my investment is performing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Blank Screen

The app frequently displays a blank or white screen upon launch, rendering it unusable for many users. This issue persists even after multiple reinstalls, leading to user dissatisfaction.

Limited Functionality

Biometric Login Delays

Despite the app's description, some users report the absence of biometric login options, which are standard in other financial apps. This discrepancy causes inconvenience and security concerns.

Session Expiry

Lack of Investment Insights

Quotes of the week

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The app is improving, adding biometrics was welcomed, but still missing a lot of functionality from the website, archived messages, transfer of existing pension, and a clear message of the opt out date to name a few.

fireflame2001

Since its launch over a year ago there have been definite improvements. The dashboard is clearer for sure, and you can now see all contributions. The ability to make additional voluntary contributions via direct bank transfers would be a great addition.

galaxianx

The Nest app and website are not the best. I don’t get why they can’t give you a graph of your investment, expected retirement income and clearly break down your investment. I hope they make a big effort to modernise their IT as it seems a mess.

Flat_pro

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The quotes of the week

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Candice Wu

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User Experience Report

Report Date

Nest Pensions

Top Insights This Week

Login Issues

Blank Screen Problem

Limited Functionality

Biometric Login Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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