Nest

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Nest

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Nest's key feedback

1

Intrusive Ads

Many users are frustrated by the inability to disable marketing ads and frequent prompts to write reviews, affecting approximately 15% of users. This constant interruption diminishes the user experience and can lead to dissatisfaction with the app.

Despite paying for the device, I can't disable the constant marketing ads and review prompts.

2

Connectivity Issues

A significant number of users, around 20%, report issues with the app frequently disconnecting from Wi-Fi or going offline, which hampers the functionality of the Nest devices and causes frustration.

The app constantly goes offline, making it almost useless for monitoring my home.

3

Unwanted Temperature Changes

Approximately 18% of users experience issues with the thermostat making unwanted temperature adjustments, even after disabling features like auto-scheduling, leading to discomfort and dissatisfaction.

The thermostat keeps changing the temperature on its own, despite turning off all automatic features.

4

Slow Video Loading

About 12% of users are affected by slow video loading times, which can be critical in security situations where immediate access to footage is necessary, leading to potential security risks.

It takes too long for the video to load, making the security feature ineffective when needed most.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecobee
Ecobee receives generally positive feedback for its user-friendly app and reliable thermostat functionality. Users appreciate the convenience of remote control and the app's intuitive design, although some express frustration with occasional connectivity issues and the need for a subscription to access advanced features.

#2 RUNNER UP

Ring
Ring is praised for its effective security features and ease of installation, providing users with peace of mind. However, some users report issues with app updates causing connectivity problems and express dissatisfaction with the need for a subscription to access video recordings.

#3 Straggler

Nest
Nest receives mixed feedback, with users appreciating the convenience of remote control and energy-saving features. However, many users express frustration with app reliability, connectivity issues, and the need for multiple apps to manage devices, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecobee
#1 Users Choice
Ecobee receives generally positive feedback for its user-friendly app and reliable thermostat functionality. Users appreciate the convenience of remote control and the app's intuitive design, although some express frustration with occasional connectivity issues and the need for a subscription to access advanced features.
Ring
#2 Runner-up
Ring is praised for its effective security features and ease of installation, providing users with peace of mind. However, some users report issues with app updates causing connectivity problems and express dissatisfaction with the need for a subscription to access video recordings.
Nest
#3 Straggler
Nest receives mixed feedback, with users appreciating the convenience of remote control and energy-saving features. However, many users express frustration with app reliability, connectivity issues, and the need for multiple apps to manage devices, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Persistent Ads
Users are frustrated by the inability to disable marketing ads and frequent prompts to write reviews, which detracts from the user experience. This persistent advertising is seen as intrusive, especially after purchasing the device.
Despite buying the device, I can't turn off the constant marketing ads and review prompts.
Energy Program Pressure
The app aggressively pushes users to enroll in energy savings programs, even after multiple rejections, leading to user frustration and a sense of coercion. This pressure undermines user autonomy and satisfaction with the product.
I keep getting asked to join energy savings programs despite repeatedly declining.
Video Load Delays
Significant delays in video loading and event detection hinder the app's effectiveness, particularly for security purposes. Users report that the slow response time could compromise home security.
The video takes too long to load, making it useless for timely security checks.
Unwanted Temperature Changes
The thermostat frequently overrides user settings, switching to Eco mode or adjusting temperatures without consent, which disrupts user comfort and control. This behavior is perceived as a flaw in the smart learning feature.
My thermostat keeps changing the temperature on its own, even with auto-schedule off.
Connectivity Issues
Frequent disconnections from Wi-Fi and the app's inability to maintain a stable connection frustrate users, impacting the reliability of the system. This issue is particularly problematic for remote monitoring and control.
The app constantly disconnects from Wi-Fi, making it unreliable.
Legacy Support Withdrawal
The decision to discontinue support for older Nest devices has angered users, who feel forced to upgrade unnecessarily, leading to concerns about planned obsolescence and e-waste. This move is seen as a betrayal of customer trust.
Google's ending support for my older Nest thermostat, making it obsolete.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Ads
Users are frustrated by the inability to disable marketing ads and frequent prompts to write reviews, which detracts from the user experience. This persistent advertising is seen as intrusive, especially after purchasing the device.
Energy Program Pressure
The app aggressively pushes users to enroll in energy savings programs, even after multiple rejections, leading to user frustration and a sense of coercion. This pressure undermines user autonomy and satisfaction with the product.
Video Load Delays
Significant delays in video loading and event detection hinder the app's effectiveness, particularly for security purposes. Users report that the slow response time could compromise home security.
Unwanted Temperature Changes
The thermostat frequently overrides user settings, switching to Eco mode or adjusting temperatures without consent, which disrupts user comfort and control. This behavior is perceived as a flaw in the smart learning feature.
Connectivity Issues
Frequent disconnections from Wi-Fi and the app's inability to maintain a stable connection frustrate users, impacting the reliability of the system. This issue is particularly problematic for remote monitoring and control.
Legacy Support Withdrawal
The decision to discontinue support for older Nest devices has angered users, who feel forced to upgrade unnecessarily, leading to concerns about planned obsolescence and e-waste. This move is seen as a betrayal of customer trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

The Nest app constantly prompts me to enroll in energy savings programs, which I don't want. It's frustrating and makes me want to switch to a standard thermostat.
Toby's Tot
Week of May 15th, 2025
The app is slow to load video, and notifications are delayed, making it unreliable for security purposes. I regret buying the Nest doorbell.
A Google user
Week of May 15th, 2025
The Nest thermostat keeps changing temperatures on its own, even with auto-schedule turned off. It's frustrating and makes me want to switch to another brand.
A Google user
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The Nest app constantly prompts me to enroll in energy savings programs, which I don't want. It's frustrating and makes me want to switch to a standard thermostat.
Candice Wu
App Store
The app is slow to load video, and notifications are delayed, making it unreliable for security purposes. I regret buying the Nest doorbell.
Kelly Williams
Google Play
The Nest thermostat keeps changing temperatures on its own, even with auto-schedule turned off. It's frustrating and makes me want to switch to another brand.
Koray Okumus
Google Play

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