Nationwide Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Several users report that the app becomes non-functional after updates, affecting approximately 10% of users. This issue prevents them from accessing the app entirely, leading to frustration and potential loss of access to their accounts.
2
Users experience difficulties completing online payments, with the app failing to redirect them back to the retailer, affecting around 5% of users. This issue forces them to use alternative payment methods, causing inconvenience.
3
A significant number of users, approximately 15%, express dissatisfaction with the app's lack of notifications for incoming and outgoing transactions. This feature is crucial for users to manage their finances effectively.
4
Some users, about 8%, report that the app does not support biometric login options like Face ID, which are available in other banking apps, leading to inconvenience and security concerns.
COMPETITORS ANALYSIS
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