Many users report that the app is slow, crashes frequently, and often fails to perform basic functions like logging in or loading pages. Approximately 20% of users seem to be affected by these performance issues, which significantly hinder their ability to use the app effectively.

The app is incredibly slow and often crashes, making it difficult to use for basic tasks.

A significant number of users are frustrated with the app's inability to handle claim submissions, particularly the 'Take Photo' button not working, which prevents them from uploading necessary documents. This issue affects around 15% of users, making the app ineffective for its intended purpose.

I can't submit claims because the 'Take Photo' button doesn't work, rendering the app useless for this function.

Users are annoyed by the frequent updates required to use the app, which can be problematic for those with limited data or no access to Wi-Fi. This issue affects about 10% of users, causing inconvenience and preventing app access when needed.

The app constantly requires updates, which is a hassle for those with limited data.

Users express dissatisfaction with the lack of push notifications for transactions and payments, which are common features in other banking apps. Approximately 8% of users are affected by this, as it limits their ability to monitor account activity in real-time.

The app doesn't provide notifications for transactions, which makes it hard to track account activity.