The National Lottery: Official

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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A weekly roundup of The National Lottery: Official's key feedback

Frequent Crashes

Many users report that the app frequently crashes, making it difficult to complete transactions or check results. Approximately 20% of users seem to be affected by this issue, leading to frustration and missed opportunities to participate in draws.

The app crashes constantly, especially when trying to add money or check numbers, which is incredibly frustrating.

Ticket Scanning Issues

Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.

The scanner doesn't work properly, making it hard to check my tickets without going to a shop.

Auto Opt-In Concerns

The app's default setting to purchase multiple tickets for all draws is seen as misleading by users, who feel it encourages overspending. Around 10% of users have expressed concerns about this feature, which they believe contradicts responsible gambling practices.

The app defaults to buying tickets for multiple draws, which feels like a trick to make me spend more.

Compatibility Problems

Some users with newer or older devices report that the app is not compatible, leading to functionality issues such as inability to log in or use certain features. This affects approximately 8% of users, who are unable to fully utilize the app.

Since updating my phone, the app no longer works properly, and I can't scan tickets or log in.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

The National Lottery: Official

The National Lottery app receives mixed feedback, with users praising its ease of use and convenience, while others criticize frequent crashes and issues with ticket scanning. Many users appreciate the app's functionality for checking results and managing accounts, but technical problems and outdated features are common complaints.

#2 RUNNER UP

LottoGo

LottoGo receives mostly negative feedback, with users expressing frustration over confusing subscription models, slow withdrawal processes, and poor customer service. Some users report issues with account verification and unexpected charges, leading to a perception of unethical practices.

#3 Straggler

Lottoland

Lottoland is criticized for its unreliable app performance, with users experiencing frequent crashes and difficulties in accessing lottery features. Many users express dissatisfaction with the withdrawal process and customer service, leading to concerns about the app's trustworthiness.

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Major Highlights of the Week

Overseas Access

Users are frustrated that they cannot purchase tickets while overseas, despite being UK citizens with UK bank accounts. This limitation prevents participation in large jackpots when traveling.

I can't buy a EuroMillions ticket while working abroad, even though I'm a UK citizen with a UK bank account.

App Crashes

Frequent app crashes disrupt the user experience, especially during critical actions like purchasing tickets or checking results. This instability leads to missed opportunities and user dissatisfaction.

The app crashes when I try to add money or check my numbers, causing me to miss draws.

Auto Opt-In Issue

The app defaults to purchasing multiple tickets for all draws, which users find misleading and potentially irresponsible. This feature can lead to unintended overspending.

The app automatically selects all draws, making it easy to accidentally buy more tickets than intended.

QR Code Scanning

The QR code scanner frequently fails, especially with newer ticket formats, causing frustration among users who rely on this feature for quick results checking.

The scanner doesn't work with the new smaller QR codes on tickets, making it hard to check results.

Device Compatibility

Users experience issues with app functionality on newer devices, such as the iPhone 17, where features like the scanner do not work properly. This lack of compatibility affects user satisfaction.

Since updating to iPhone 17, the scanner feature no longer works, which is frustrating.

Inconsistent Updates

The app fails to update results promptly, leaving users waiting for the latest draw information. This delay diminishes the app's reliability as a source for timely lottery results.

The app doesn't show the latest draw results, forcing me to look elsewhere for updates.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Overseas Access

Users are frustrated that they cannot purchase tickets while overseas, despite being UK citizens with UK bank accounts. This limitation prevents participation in large jackpots when traveling.

App Crashes

Auto Opt-In Issue

The app defaults to purchasing multiple tickets for all draws, which users find misleading and potentially irresponsible. This feature can lead to unintended overspending.

QR Code Scanning

The QR code scanner frequently fails, especially with newer ticket formats, causing frustration among users who rely on this feature for quick results checking.

Device Compatibility

Users experience issues with app functionality on newer devices, such as the iPhone 17, where features like the scanner do not work properly. This lack of compatibility affects user satisfaction.

Inconsistent Updates

The app fails to update results promptly, leaving users waiting for the latest draw information. This delay diminishes the app's reliability as a source for timely lottery results.

Quotes of the week

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The app often crashes when opening, and the new feature that defaults to purchasing multiple tickets is frustrating. It feels like it's tricking players into spending more, which is concerning for responsible gambling.

Redzie Hen

The app's scanner feature is unreliable, and I have to log in every time, which is cumbersome. It should be more user-friendly and efficient.

Smithyka

The app is outdated and difficult to use, with frequent crashes. It needs a major update to improve user experience and functionality.

Kirtus99

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app's scanner feature is unreliable, and I have to log in every time, which is cumbersome. It should be more user-friendly and efficient.

Kelly Williams

Google Play

The app is outdated and difficult to use, with frequent crashes. It needs a major update to improve user experience and functionality.

Koray Okumus

Google Play

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User Experience Report

Report Date

The National Lottery: Official

Top Insights This Week

Frequent Crashes

Ticket Scanning Issues

Auto Opt-In Concerns

Compatibility Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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