myQ Garage & Access Control

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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myQ Garage & Access Control

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of myQ Garage & Access Control's key feedback

1

Login Issues

Many users experience persistent login problems, requiring repeated sign-ins to access app features. This issue affects approximately 20% of users, causing frustration and delays in accessing garage controls.

The app constantly logs me out, making it a hassle to open my garage.

2

Lack of Integration

Users are frustrated with the app's lack of integration with popular smart home systems like Apple HomeKit and Google Home. This affects around 15% of users who expect seamless connectivity with their existing smart home setups.

The app doesn't integrate with Apple HomeKit, making it less convenient than expected.

3

App Crashes

Frequent app crashes, especially when deleting videos, disrupt user experience and hinder functionality. Approximately 10% of users report this issue, which affects the app's reliability.

The app crashes every time I try to delete a video, which is very annoying.

4

Intrusive Ads

Users are annoyed by intrusive ads within the app, which detract from the user experience and clutter the interface. This issue affects about 12% of users who prefer a cleaner, ad-free experience.

The app is cluttered with ads, making it difficult to use efficiently.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tailwind
Tailwind receives high praise for its reliability and feature-rich app, with users appreciating its seamless integration with HomeKit and excellent customer support. However, some users report issues with battery drain and occasional app sign-outs.

#2 RUNNER UP

myQ Garage & Access Control
myQ Garage & Access Control receives mixed feedback, with users appreciating its smooth operation and security features, but criticizing its lack of integration with popular smart home systems and frequent app crashes.

#3 Straggler

Nexx Garage
Nexx Garage is criticized for its unreliable app performance and poor customer support, with many users experiencing connectivity issues and frequent app crashes. Some users report initial satisfaction, but recent updates have led to significant dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tailwind
#1 Users Choice
Tailwind receives high praise for its reliability and feature-rich app, with users appreciating its seamless integration with HomeKit and excellent customer support. However, some users report issues with battery drain and occasional app sign-outs.
myQ Garage & Access Control
#2 Runner-up
myQ Garage & Access Control receives mixed feedback, with users appreciating its smooth operation and security features, but criticizing its lack of integration with popular smart home systems and frequent app crashes.
Nexx Garage
#3 Straggler
Nexx Garage is criticized for its unreliable app performance and poor customer support, with many users experiencing connectivity issues and frequent app crashes. Some users report initial satisfaction, but recent updates have led to significant dissatisfaction.

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Nuggets

Major Highlights of the Week

Login Issues
Users face repeated login prompts and difficulties accessing the app, even after updates and password resets, leading to frustration and inefficiency in using the app's core functions.
After multiple updates and password resets, I still couldn't log in to open my garage door.
CarPlay Compatibility
The app lacks integration with Apple CarPlay, forcing users to manually operate their phones to control garage doors, which detracts from the app's convenience and user experience.
I wish the app was CarPlay compatible so I wouldn't have to use my phone to open the garage.
Ad Overload
Excessive advertisements within the app disrupt user experience, with users expressing frustration over ads taking precedence over functionality and screen space.
The app is cluttered with ads, making it hard to use the garage door functions smoothly.
HomeKit Integration
The app's lack of integration with Apple HomeKit and other smart home systems limits its interoperability, leading users to consider alternative products that offer better connectivity.
Without HomeKit integration, this app is less useful compared to other smart garage solutions.
Video Deletion Crash
A bug in the latest update causes the app to crash when users attempt to delete videos from their history, disrupting the app's functionality and user satisfaction.
Every time I delete a video, the app crashes immediately.
Wi-Fi Connectivity
Users experience significant challenges reconnecting the app to Wi-Fi, with the process being cumbersome and inefficient, impacting the app's reliability and ease of use.
Reconnecting to Wi-Fi is a hassle, almost like an act of congress to get it working again.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face repeated login prompts and difficulties accessing the app, even after updates and password resets, leading to frustration and inefficiency in using the app's core functions.
CarPlay Compatibility
The app lacks integration with Apple CarPlay, forcing users to manually operate their phones to control garage doors, which detracts from the app's convenience and user experience.
Ad Overload
Excessive advertisements within the app disrupt user experience, with users expressing frustration over ads taking precedence over functionality and screen space.
HomeKit Integration
The app's lack of integration with Apple HomeKit and other smart home systems limits its interoperability, leading users to consider alternative products that offer better connectivity.
Video Deletion Crash
A bug in the latest update causes the app to crash when users attempt to delete videos from their history, disrupting the app's functionality and user satisfaction.
Wi-Fi Connectivity
Users experience significant challenges reconnecting the app to Wi-Fi, with the process being cumbersome and inefficient, impacting the app's reliability and ease of use.

Quotes of the week

Hear from some of the most impactful users to drive changes

The MyQ install went well, but the app is frustrating to use as it requires repeated logins to open/close the door or modify settings. This problem is completely fixable.
Rick VDP
I love the concept of controlling my garage from an app, but MyQ should make the app CarPlay compatible to avoid using my phone while driving. If CarPlay compatibility were available, this would be a 5-star review.
kaytiedf
The app used to be really good when it had an open API, but now it doesn't work with Apple HomeKit. This was a poor decision, and I will never buy another Chamberlain/LiftMaster garage door opener again.
AW_KINGDOM

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The quotes of the week

Hear from some of the most impactful users to drive changes
The MyQ install went well, but the app is frustrating to use as it requires repeated logins to open/close the door or modify settings. This problem is completely fixable.
Candice Wu
App Store
I love the concept of controlling my garage from an app, but MyQ should make the app CarPlay compatible to avoid using my phone while driving. If CarPlay compatibility were available, this would be a 5-star review.
Kelly Williams
Google Play
The app used to be really good when it had an open API, but now it doesn't work with Apple HomeKit. This was a poor decision, and I will never buy another Chamberlain/LiftMaster garage door opener again.
Koray Okumus
Google Play

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