MyDyson™

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MyDyson™

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

1

Connection Issues

Many users experience persistent connection problems with their Dyson devices, particularly when trying to pair or maintain a connection over Wi-Fi. Approximately 30% of users report these issues, leading to frustration and inability to use the app effectively.

2

User Interface Challenges

The app's user interface is criticized for being unintuitive and cumbersome, especially when switching between devices. Around 20% of users find the navigation disjointed and less user-friendly compared to previous versions.

3

Account and Setup Problems

Users face difficulties with account creation and device setup, often encountering errors or slow processes. This affects about 15% of users, who find the setup process frustrating and time-consuming.

4

Feature Limitations

Some users are disappointed with the lack of certain features or the removal of previously available functionalities, such as Siri Shortcuts or device prioritization. Approximately 10% of users express dissatisfaction with these limitations.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecovacs Home
Ecovacs Home receives mixed feedback, with users praising its ease of use and effectiveness in cleaning, but many report issues with mapping and connectivity, leading to frustration. The app is often criticized for being buggy, with frequent map resets and connectivity problems, although some users find it intuitive and helpful.

#2 RUNNER UP

iRobot Home
iRobot Home is appreciated for its reliability and cleaning performance, but users frequently encounter connectivity issues and app glitches. Many users express frustration with the app's inability to maintain a stable connection and the lack of certain features, although the product itself is often praised for its cleaning capabilities.

#3 Straggler

MyDyson™
MyDyson™ receives mixed reviews, with users appreciating the app's functionality and integration with Dyson products, but many report issues with connectivity and app stability. Users often find the app cumbersome and difficult to navigate, with frequent complaints about setup difficulties and feature malfunctions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecovacs Home
#1 Users Choice
Ecovacs Home receives mixed feedback, with users praising its ease of use and effectiveness in cleaning, but many report issues with mapping and connectivity, leading to frustration. The app is often criticized for being buggy, with frequent map resets and connectivity problems, although some users find it intuitive and helpful.
iRobot Home
#2 Runner-up
iRobot Home is appreciated for its reliability and cleaning performance, but users frequently encounter connectivity issues and app glitches. Many users express frustration with the app's inability to maintain a stable connection and the lack of certain features, although the product itself is often praised for its cleaning capabilities.
MyDyson™
#3 Straggler
MyDyson™ receives mixed reviews, with users appreciating the app's functionality and integration with Dyson products, but many report issues with connectivity and app stability. Users often find the app cumbersome and difficult to navigate, with frequent complaints about setup difficulties and feature malfunctions.

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Nuggets

Major Highlights of the Week

Connection Instability
Users experience frequent disconnections and pairing issues with Dyson devices, leading to frustration and inability to use the app effectively. This instability undermines the app's core functionality and user satisfaction.
Navigation Complexity
The removal of swipe functionality for switching between devices has complicated navigation, requiring users to access the menu, which is less intuitive and user-friendly. This change has negatively impacted the user experience for those managing multiple devices.
Account Access Issues
Users face significant challenges in logging in or creating new accounts, with support unable to resolve these issues promptly. This barrier prevents users from accessing the app's features and diminishes trust in the service.
Is it not possible to login or create a new account in the app, and support cannot help for a long period of time.
Feature Inconsistencies
Certain features, such as Siri Shortcuts and device-specific modes, are not functioning as expected, leading to user dissatisfaction. These inconsistencies suggest a need for more robust testing and quality assurance processes.
Was excited with the latest update for supporting Siri Shortcuts only to find out that the feature is not working.
Device Setup Frustrations
The setup process for new devices is cumbersome and slow, often requiring unnecessary permissions like email and location services. This complexity deters users from fully utilizing their Dyson products.
Device setup is bumpy and very slow with the app just hanging, and it requires email and location service to operate my fan.
App Size Concerns
The app's large size is disproportionate to its functionality, especially for users with limited storage or those using it for basic remote control. This inefficiency suggests potential for optimization and streamlining.
This app alone is larger than Grab or Google Maps, and I have only one tower fan connected to act as a remote controller.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Instability
Users experience frequent disconnections and pairing issues with Dyson devices, leading to frustration and inability to use the app effectively. This instability undermines the app's core functionality and user satisfaction.
Navigation Complexity
The removal of swipe functionality for switching between devices has complicated navigation, requiring users to access the menu, which is less intuitive and user-friendly. This change has negatively impacted the user experience for those managing multiple devices.
Account Access Issues
Users face significant challenges in logging in or creating new accounts, with support unable to resolve these issues promptly. This barrier prevents users from accessing the app's features and diminishes trust in the service.
Feature Inconsistencies
Certain features, such as Siri Shortcuts and device-specific modes, are not functioning as expected, leading to user dissatisfaction. These inconsistencies suggest a need for more robust testing and quality assurance processes.
Device Setup Frustrations
The setup process for new devices is cumbersome and slow, often requiring unnecessary permissions like email and location services. This complexity deters users from fully utilizing their Dyson products.
App Size Concerns
The app's large size is disproportionate to its functionality, especially for users with limited storage or those using it for basic remote control. This inefficiency suggests potential for optimization and streamlining.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's user experience is disjointed, making it difficult to switch between fan products quickly. The added videos don't provide much value. Dyson should consider hiring experienced product management and digital design teams.
SingSling86
The app frequently disconnects from the fan, requiring daily re-linking, which is frustrating. The remote control is also not user-friendly.
silly 0987
The app's recent update removed the ability to swipe between devices, which was a key feature. Now, navigating between products is cumbersome and less intuitive.
celer8

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's user experience is disjointed, making it difficult to switch between fan products quickly. The added videos don't provide much value. Dyson should consider hiring experienced product management and digital design teams.
Candice Wu
App Store
The app frequently disconnects from the fan, requiring daily re-linking, which is frustrating. The remote control is also not user-friendly.
Kelly Williams
Google Play
The app's recent update removed the ability to swipe between devices, which was a key feature. Now, navigating between products is cumbersome and less intuitive.
Koray Okumus
Google Play

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