MyDyson™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MyDyson™

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

1

Connectivity Issues

A significant number of users, approximately 40%, report persistent connectivity problems with the app, particularly when trying to connect devices like fans and purifiers to Wi-Fi. This issue often leads to frustration as users are unable to control their devices remotely, which is a primary function of the app.

The app fails to connect my Dyson fan to Wi-Fi, making remote control impossible.

2

User Experience Design

Around 25% of users find the app's user interface and navigation cumbersome and unintuitive. Many users miss the previous design that allowed easier device switching and express dissatisfaction with the current layout, which requires more steps to perform simple tasks.

The new app design makes it difficult to switch between devices, requiring multiple steps.

3

Account and Login Problems

Approximately 15% of users experience issues with logging into the app, including problems with password resets and account recognition. This often results in users being unable to access the app's features, leading to a negative experience.

I can't log into the app despite resetting my password multiple times.

4

Device Compatibility

About 10% of users report that their older Dyson devices are not compatible with the app, which limits their ability to use the app's features. This has led to frustration among users who feel pressured to upgrade to newer models.

My older Dyson air purifier is no longer compatible with the app, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

iRobot Home
iRobot Home receives high praise for its convenience and reliability, especially for pet owners and those with busy schedules. Users appreciate the ease of scheduling and the app's intuitive design, though some have experienced connectivity issues.

#2 RUNNER UP

MyDyson™
MyDyson™ app receives mixed feedback, with users appreciating its functionality and ease of use when it works, but many report frequent connectivity issues and a lack of integration with Google Home. The app's interface is generally liked, but setup and connectivity problems are common complaints.

#3 Straggler

Ecovacs Home
Ecovacs Home users appreciate the vacuum's cleaning capabilities and the app's features, but many report issues with mapping and connectivity. The app is seen as unintuitive, and users often face challenges with maintaining saved maps and dealing with glitches.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
iRobot Home
#1 Users Choice
iRobot Home receives high praise for its convenience and reliability, especially for pet owners and those with busy schedules. Users appreciate the ease of scheduling and the app's intuitive design, though some have experienced connectivity issues.
MyDyson™
#2 Runner-up
MyDyson™ app receives mixed feedback, with users appreciating its functionality and ease of use when it works, but many report frequent connectivity issues and a lack of integration with Google Home. The app's interface is generally liked, but setup and connectivity problems are common complaints.
Ecovacs Home
#3 Straggler
Ecovacs Home users appreciate the vacuum's cleaning capabilities and the app's features, but many report issues with mapping and connectivity. The app is seen as unintuitive, and users often face challenges with maintaining saved maps and dealing with glitches.

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Nuggets

Major Highlights of the Week

Persistent Connectivity Issues
Users frequently experience connectivity problems with the app, particularly when trying to connect devices to Wi-Fi or maintain a stable connection. This issue is exacerbated by the app's inability to reconnect automatically, leading to user frustration and device inoperability.
My Dyson fan won't connect to Wi-Fi, and the app fails to reconnect despite multiple attempts.
Account and Login Problems
The app's login process is cumbersome, with users facing repeated logouts and difficulties in resetting passwords or creating new accounts. This results in a poor user experience, as users are unable to access app features or control their devices.
I can't log in to the app; it keeps logging me out immediately after I log in.
Inadequate Device Control
The app lacks essential control features, such as the ability to adjust heating settings or set precise schedules, which limits its functionality and user satisfaction. This shortcoming is particularly frustrating for users who expect comprehensive control over their devices.
I can't control the heater settings through the app, making it almost useless.
Unintuitive User Interface
The app's user interface is not user-friendly, with navigation issues and a lack of intuitive design elements. Users find it difficult to switch between devices or access desired features quickly, leading to a suboptimal user experience.
The app's new design makes it harder to switch between devices, requiring more steps than before.
Privacy Concerns
Users are concerned about the app's data collection practices, particularly the requirement for location and network access. This raises privacy issues and deters users from fully engaging with the app.
Why does Dyson need my precise location and Wi-Fi password just to use a fan?
Lack of Support for Older Models
The app does not support older Dyson models, leaving users unable to connect or control their devices. This lack of backward compatibility frustrates users who expect continued support for their existing products.
My older Dyson air purifier is no longer compatible with the app, despite working fine before.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Connectivity Issues
Users frequently experience connectivity problems with the app, particularly when trying to connect devices to Wi-Fi or maintain a stable connection. This issue is exacerbated by the app's inability to reconnect automatically, leading to user frustration and device inoperability.
Account and Login Problems
The app's login process is cumbersome, with users facing repeated logouts and difficulties in resetting passwords or creating new accounts. This results in a poor user experience, as users are unable to access app features or control their devices.
Inadequate Device Control
The app lacks essential control features, such as the ability to adjust heating settings or set precise schedules, which limits its functionality and user satisfaction. This shortcoming is particularly frustrating for users who expect comprehensive control over their devices.
Unintuitive User Interface
The app's user interface is not user-friendly, with navigation issues and a lack of intuitive design elements. Users find it difficult to switch between devices or access desired features quickly, leading to a suboptimal user experience.
Privacy Concerns
Users are concerned about the app's data collection practices, particularly the requirement for location and network access. This raises privacy issues and deters users from fully engaging with the app.
Lack of Support for Older Models
The app does not support older Dyson models, leaving users unable to connect or control their devices. This lack of backward compatibility frustrates users who expect continued support for their existing products.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is poorly designed from a user experience perspective. The flow is disjointed and I can no longer quickly switch from one fan product to another. Dyson please employ some real product management and digital design teams.
SingSling86
The app makes it difficult to change to another device. Previously you could just swipe left/right if you had more than one device but now you have to access the menu to change device.
celer8
The app struggles with even basic connectivity. If you use a VPN or Apple's Private Relay, the app often fails to connect to devices even within your own local network. This is unacceptable for an overpriced plastic smart home product.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is poorly designed from a user experience perspective. The flow is disjointed and I can no longer quickly switch from one fan product to another. Dyson please employ some real product management and digital design teams.
Candice Wu
App Store
The app makes it difficult to change to another device. Previously you could just swipe left/right if you had more than one device but now you have to access the menu to change device.
Kelly Williams
Google Play
The app struggles with even basic connectivity. If you use a VPN or Apple's Private Relay, the app often fails to connect to devices even within your own local network. This is unacceptable for an overpriced plastic smart home product.
Koray Okumus
Google Play

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