myChevrolet

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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myChevrolet

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of myChevrolet's key feedback

1

Connectivity Issues

A significant number of users, approximately 30%, report persistent connectivity problems between the app and their vehicles, leading to failures in executing remote commands like starting the car or unlocking doors. This issue is particularly frustrating for users who rely on these features for convenience.

The app frequently fails to connect to my car, making remote start and unlocking unreliable.

2

Feature Limitations

Around 20% of users express dissatisfaction with the app's limited features, especially after updates that have removed or restricted functionalities like climate control and battery status for hybrid vehicles. This has led to frustration among users who previously enjoyed these features.

The app used to allow me to control the A/C, but now that feature is gone, which is disappointing.

3

Inaccurate Data

Approximately 15% of users report issues with the app displaying incorrect information, such as fuel levels and mileage, which undermines trust in the app's reliability and usefulness for vehicle diagnostics.

The app shows incorrect fuel levels, making it unreliable for tracking my car's status.

4

Compatibility and Access

About 10% of users are frustrated with the app's compatibility requirements, as updates have made it inaccessible on older devices, forcing users to upgrade their phones to continue using the app.

I can't use the app on my iPhone 6s anymore because it requires a newer iOS version, which is very inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

myBuick
myBuick receives high praise for its user-friendly interface and reliable performance, with users appreciating the convenience and features it offers. However, some users report issues with connectivity and app updates, which can occasionally disrupt functionality.

#2 RUNNER UP

myGMC
myGMC is appreciated for its convenience and range of features, such as remote start and vehicle diagnostics. However, users frequently report issues with app speed and connectivity, and some express frustration over the cost of certain features that are free in competitor apps.

#3 Straggler

myChevrolet
myChevrolet receives mixed feedback, with users appreciating its features like remote start and vehicle diagnostics. However, many users report frequent connectivity issues, slow response times, and dissatisfaction with recent updates that have removed or limited features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
myBuick
#1 Users Choice
myBuick receives high praise for its user-friendly interface and reliable performance, with users appreciating the convenience and features it offers. However, some users report issues with connectivity and app updates, which can occasionally disrupt functionality.
myGMC
#2 Runner-up
myGMC is appreciated for its convenience and range of features, such as remote start and vehicle diagnostics. However, users frequently report issues with app speed and connectivity, and some express frustration over the cost of certain features that are free in competitor apps.
myChevrolet
#3 Straggler
myChevrolet receives mixed feedback, with users appreciating its features like remote start and vehicle diagnostics. However, many users report frequent connectivity issues, slow response times, and dissatisfaction with recent updates that have removed or limited features.

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Nuggets

Major Highlights of the Week

Connectivity Issues
Users experience frequent connectivity failures between the app and their vehicles, leading to unreliable remote functions like starting or unlocking the car. This undermines the app's core promise of seamless vehicle control.
The app has not connected to my car in 26 days, making it unusable.
Feature Regression
Recent updates have removed or limited previously available features, such as climate control and battery status for PHEVs, frustrating long-time users who rely on these functionalities.
Since the update, I lost access to traction battery charge status on my Volt.
Inaccurate Data
The app frequently displays incorrect information regarding fuel levels, mileage, and other diagnostics, leading to user distrust and dissatisfaction.
The app shows incorrect miles and gas levels, even after refueling.
Device Compatibility
The app's latest updates have excluded older devices, forcing users to upgrade their phones to maintain app functionality, which is seen as inconsiderate and exclusionary.
I can't use the app on my iPhone 6s because it doesn't support iOS 16.4.
Intrusive Advertising
Users are frustrated by unsolicited advertisements within the app, which they find intrusive and inappropriate for a paid service.
There is no reason I should be getting advertisements in this app.
High Cost for Features
Users are dissatisfied with the high cost of accessing basic features like remote start, especially when competitors offer similar services for free.
It's ridiculous that I need a certain OnStar plan to access automatic start, unlike Ford's free options.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connectivity Issues
Users experience frequent connectivity failures between the app and their vehicles, leading to unreliable remote functions like starting or unlocking the car. This undermines the app's core promise of seamless vehicle control.
Feature Regression
Recent updates have removed or limited previously available features, such as climate control and battery status for PHEVs, frustrating long-time users who rely on these functionalities.
Inaccurate Data
The app frequently displays incorrect information regarding fuel levels, mileage, and other diagnostics, leading to user distrust and dissatisfaction.
Device Compatibility
The app's latest updates have excluded older devices, forcing users to upgrade their phones to maintain app functionality, which is seen as inconsiderate and exclusionary.
Intrusive Advertising
Users are frustrated by unsolicited advertisements within the app, which they find intrusive and inappropriate for a paid service.
High Cost for Features
Users are dissatisfied with the high cost of accessing basic features like remote start, especially when competitors offer similar services for free.

Quotes of the week

Hear from some of the most impactful users to drive changes

Love the idea, wish the app would execute better. Doesn't seem to refresh well and at times unable to connect to our vehicles.
ZH12190
As a Chevy Volt owner, I still don't have all the features I did when I paid for this service. For example, there's no way for me to review miles on battery vs. miles on the engine of my Volt.
AdmBra
Since the last update the app will not update vehicle status with an unable to connect error and trying to start it tells me to start with the key.
Docjed

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The quotes of the week

Hear from some of the most impactful users to drive changes
Love the idea, wish the app would execute better. Doesn't seem to refresh well and at times unable to connect to our vehicles.
Candice Wu
App Store
As a Chevy Volt owner, I still don't have all the features I did when I paid for this service. For example, there's no way for me to review miles on battery vs. miles on the engine of my Volt.
Kelly Williams
Google Play
Since the last update the app will not update vehicle status with an unable to connect error and trying to start it tells me to start with the key.
Koray Okumus
Google Play

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