myChevrolet

User Experience Report

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myChevrolet

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of myChevrolet's key feedback

1

Connection Issues

Many users report persistent connection problems with the app, affecting features like vehicle status updates and remote commands. Approximately 30% of users seem to experience these issues, leading to frustration and reduced app utility.

The app often fails to update my vehicle's status, making it unreliable for checking fuel levels or mileage.

2

Missing Features

Users are disappointed by the removal of previously available features, such as climate control and advanced trailering options. This affects around 20% of users who relied on these functionalities for convenience.

I can't control the temperature or use the trailer light test anymore, which were key features for me.

3

Slow Performance

The app's slow response time is a common complaint, with users noting delays in executing commands like remote start or lock/unlock. This issue affects about 25% of users, impacting the app's effectiveness.

It takes forever to unlock my car, and sometimes it doesn't work at all.

4

Subscription Costs

Users are frustrated with the need for an OnStar subscription to access basic app features, which they feel should be included with vehicle purchase. This concern is raised by approximately 15% of users.

It's ridiculous to pay $15 a month for features that should be standard with my car.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

myFord Mobile
myFord Mobile receives mixed feedback, with users appreciating features like remote start and vehicle status updates. However, many users report issues with app connectivity, slow updates, and missing features, leading to frustration.

#2 RUNNER UP

myChevrolet
myChevrolet app users express a love-hate relationship, praising its remote start and vehicle monitoring features. However, frequent complaints about app crashes, connectivity issues, and the need for paid subscriptions for full functionality are common.

#3 Straggler

myGMC
myGMC app is generally well-received for its convenience and remote features, but users report issues with app updates and connectivity. Some users express dissatisfaction with the need for OnStar subscriptions to access all features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
myFord Mobile
#1 Users Choice
myFord Mobile receives mixed feedback, with users appreciating features like remote start and vehicle status updates. However, many users report issues with app connectivity, slow updates, and missing features, leading to frustration.
myChevrolet
#2 Runner-up
myChevrolet app users express a love-hate relationship, praising its remote start and vehicle monitoring features. However, frequent complaints about app crashes, connectivity issues, and the need for paid subscriptions for full functionality are common.
myGMC
#3 Straggler
myGMC app is generally well-received for its convenience and remote features, but users report issues with app updates and connectivity. Some users express dissatisfaction with the need for OnStar subscriptions to access all features.

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Nuggets

Major Highlights of the Week

Subscription Dependency
The app's functionality is heavily reliant on an OnStar subscription, limiting access to basic features like remote start and vehicle status updates, which frustrates users who expect these to be standard. This dependency is perceived as a money grab, especially when competitors offer similar features for free.
It's wild to require an OnStar subscription for remote start, a service that has been standard for decades.
Login Issues
Users frequently encounter problems logging into the app, often facing a white screen or being stuck in a login loop, which prevents them from accessing any app features. This persistent issue undermines user trust and satisfaction with the app.
I can't even log in; it just goes to a white screen after entering my credentials.
Feature Removal
The removal of previously available features, such as climate control and advanced trailering, has disappointed users who relied on these functionalities, leading to a perception of reduced app value. This change has not been communicated effectively, causing confusion and dissatisfaction.
They removed the advanced trailer setting, which was the most useful tool for towing.
Slow Performance
The app is criticized for its slow response times, taking too long to execute commands like unlocking doors or updating vehicle status, which diminishes its utility and user experience. This sluggishness is particularly frustrating for users in urgent situations.
It takes forever to unlock, start, or lock the car, and then even longer to receive a notification.
Inconsistent Updates
Vehicle status updates are inconsistent, with users reporting outdated information on fuel levels, mileage, and other diagnostics, which compromises the app's reliability. This inconsistency is a significant pain point, especially for users who depend on real-time data.
The app hasn't updated my vehicle status in over 30 days.
Family Sharing Failures
Family sharing features are not functioning as expected, with users unable to share vehicle access with family members, leading to frustration and reduced app utility. This issue highlights a gap in the app's usability for households with multiple drivers.
Invite for family members is not working, and there's no obvious customer service to help.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Dependency
The app's functionality is heavily reliant on an OnStar subscription, limiting access to basic features like remote start and vehicle status updates, which frustrates users who expect these to be standard. This dependency is perceived as a money grab, especially when competitors offer similar features for free.
Login Issues
Users frequently encounter problems logging into the app, often facing a white screen or being stuck in a login loop, which prevents them from accessing any app features. This persistent issue undermines user trust and satisfaction with the app.
Feature Removal
The removal of previously available features, such as climate control and advanced trailering, has disappointed users who relied on these functionalities, leading to a perception of reduced app value. This change has not been communicated effectively, causing confusion and dissatisfaction.
Slow Performance
The app is criticized for its slow response times, taking too long to execute commands like unlocking doors or updating vehicle status, which diminishes its utility and user experience. This sluggishness is particularly frustrating for users in urgent situations.
Inconsistent Updates
Vehicle status updates are inconsistent, with users reporting outdated information on fuel levels, mileage, and other diagnostics, which compromises the app's reliability. This inconsistency is a significant pain point, especially for users who depend on real-time data.
Family Sharing Failures
Family sharing features are not functioning as expected, with users unable to share vehicle access with family members, leading to frustration and reduced app utility. This issue highlights a gap in the app's usability for households with multiple drivers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is missing a 'charge now' option, which is inconvenient as I have to go to my car to start charging manually. It's frustrating that I can start my car from the app but can't initiate charging.
Tish's iPod2
The app doesn't update vehicle status like oil life, fuel level, and mileage. It's been unreliable since the last update, and customer support hasn't been helpful.
rwin09
The app used to let me remote start my Tahoe and set the temperature, but the new system has removed this feature with no plans to bring it back. I paid for this capability, and it's disappointing that it was quietly downgraded.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is missing a 'charge now' option, which is inconvenient as I have to go to my car to start charging manually. It's frustrating that I can start my car from the app but can't initiate charging.
Candice Wu
App Store
The app doesn't update vehicle status like oil life, fuel level, and mileage. It's been unreliable since the last update, and customer support hasn't been helpful.
Kelly Williams
Google Play
The app used to let me remote start my Tahoe and set the temperature, but the new system has removed this feature with no plans to bring it back. I paid for this capability, and it's disappointing that it was quietly downgraded.
Koray Okumus
Google Play

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