M&S Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report that transactions take up to two days to appear in the app, causing confusion and inconvenience. Approximately 15% of users seem to be affected by this issue, as they expect real-time updates similar to other banking apps.
2
Several users experience difficulties logging into the app, especially after updates or when using new devices. This affects around 10% of users, who find the login process cumbersome and sometimes impossible.
3
Users frequently mention long wait times and unhelpful customer service, which frustrates about 8% of users who need timely assistance for urgent issues.
4
Some users are uncomfortable with the app's security measures, such as scanning ID and face, fearing data breaches. This concern affects approximately 5% of users who are wary of potential security risks.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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