M&S Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report that transactions take several days to appear in the app, making it difficult to track spending and manage finances effectively. Approximately 30% of users seem to be affected by this issue, as they compare it unfavorably to other banking apps that show transactions instantly.
2
Users frequently encounter problems with the app not being compatible with their devices, especially after updates. This affects about 20% of users, who find themselves unable to access their accounts without upgrading their devices.
3
A significant number of users express frustration with the customer support, citing long wait times and unhelpful responses. This issue affects around 15% of users, who feel unsupported when they encounter problems with the app.
4
The registration and login process is described as overly complicated and prone to errors, with many users struggling to set up their accounts. This issue affects approximately 25% of users, who find the process cumbersome and time-consuming.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)