Firefox: Private, Safe Browser

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Firefox: Private, Safe Browser's key feedback

Home Button Removal

Many users are frustrated with the removal of the home button, which has led to increased tab clutter and navigation difficulties. Approximately 15% of users have expressed dissatisfaction with this change.

The removal of the home button has resulted in endless tab clutter, making navigation cumbersome.

Default Search Engine Issues

Users are experiencing issues with the default search engine resetting to unwanted options like Google or DuckDuckGo, causing frustration and inconvenience. This problem affects about 10% of users.

The default search engine keeps resetting to Google, despite my preference for another provider.

AI Features and Reader Mode

The introduction of AI features has been met with criticism, particularly due to the removal of the reader mode, which was valued for reading on non-optimized sites. Around 8% of users are affected by this change.

The AI summary feature replaced the useful reader mode, which I relied on for reading clunky websites.

Complex Settings Navigation

The settings menu has become overly complex, making it difficult for users to find and adjust settings like dark mode. This issue is impacting approximately 5% of users.

Navigating the settings menu to enable dark mode now requires multiple taps, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Chrome

Google Chrome receives mixed feedback, with users praising its speed and reliability, but expressing frustration over the forced integration of AI features, which many find intrusive and irrelevant. Some users also report issues with the browser freezing and being unreliable on certain devices.

#2 RUNNER UP

Firefox: Private, Safe Browser

Firefox is appreciated for its privacy features and independence from large corporations, but users are frustrated with frequent changes to the default search engine and UI, as well as performance issues on mobile devices. Despite these issues, many users remain loyal due to its strong privacy focus and customization options.

#3 Straggler

Safari

Safari is praised for its clean interface and integration with Apple devices, but users are increasingly frustrated with recent updates that complicate navigation and reduce functionality. The browser's privacy features are appreciated, but the UI changes and performance issues on newer iOS versions are a common complaint.

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Nuggets

Major Highlights of the Week

Home Button Removal

The removal of the home button has led to user frustration due to increased tab clutter and navigation difficulties. Users find the change counterproductive, preferring the previous setup for easier homepage access.

Removing the Home Button and swapping it with the Create New Tab, was certainly a choice.

Search Engine Reset

Users experience frequent resets of their default search engine to Google or DuckDuckGo, disrupting their browsing preferences. This issue requires users to repeatedly adjust settings, causing significant annoyance.

It keeps forgetting my default search engine and setting it to Google or DDG.

AI Summary Feature

The automatic enabling of the AI summary feature has been poorly received, with users finding it intrusive and difficult to disable. This change has negatively impacted usability, especially with the removal of the reader mode.

The 'shake to summarize' feature being automatically enabled is just downright diabolical.

Inactive Tabs Missing

The removal of the inactive tabs feature has disappointed users who relied on it for efficient tab management. This change has led to a perception that Firefox is mimicking less desirable browser designs.

I liked that the Firefox app would try and reduce usage by setting aside inactive tabs and now that seems completely gone?

Settings Complexity

The settings menu has become overly complex, making it difficult for users to find and adjust basic options like dark mode. This complexity is seen as a barrier to efficient browser customization.

Image Loading Issue

Post-update, users report that images fail to load on web pages, detracting from the full browsing experience. This issue has led to dissatisfaction as users are unable to view content as intended.

After the update, no pictures show up on any webpage I'm on.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Home Button Removal

Search Engine Reset

AI Summary Feature

Inactive Tabs Missing

Settings Complexity

The settings menu has become overly complex, making it difficult for users to find and adjust basic options like dark mode. This complexity is seen as a barrier to efficient browser customization.

Image Loading Issue

Post-update, users report that images fail to load on web pages, detracting from the full browsing experience. This issue has led to dissatisfaction as users are unable to view content as intended.

Quotes of the week

Hear from some of the most impactful users to drive changes

The AI summary update is terrible. The 'shake to summarize' feature being automatically enabled made Firefox nearly unusable until I found where to disable it. Also, the reader mode is missing, which was a big sell for me on clunky sites.

Wumbo Wumpus

I used to love this browser, but after the update, no pictures show up on any webpage I'm on. I'm not getting the full browsing experience.

jellied toast

I love Mozilla, but the close all tabs button still doesn’t work, affecting accessibility. Also, my default search engine keeps getting changed to Google. Please fix it!

303513134

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to love this browser, but after the update, no pictures show up on any webpage I'm on. I'm not getting the full browsing experience.

Kelly Williams

Google Play

I love Mozilla, but the close all tabs button still doesn’t work, affecting accessibility. Also, my default search engine keeps getting changed to Google. Please fix it!

Koray Okumus

Google Play

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User Experience Report

Report Date

Firefox: Private, Safe Browser

Top Insights This Week

Home Button Removal

Default Search Engine Issues

AI Features and Reader Mode

Complex Settings Navigation

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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