Firefox: Private, Safe Browser

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Firefox: Private, Safe Browser

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of Firefox: Private, Safe Browser's key feedback

1

Icon Customization Issues

Some users are unable to change the app icon despite updates claiming this feature is available. Approximately 5% of users report this issue, indicating a discrepancy between the app's features and user experience.

I can't find the app icon picker in settings, even after the update.

2

Login and Session Problems

Users experience issues with being logged out unexpectedly and session data not being retained, affecting around 7% of users. This disrupts the browsing experience and causes frustration.

After opening tabs, I get logged out everywhere and it doesn't retain my session.

3

Password Manager Failures

The password manager is not saving or retaining passwords correctly, impacting approximately 4% of users. This issue forces users to rely on other browsers, negating the purpose of switching to Firefox.

My passwords were wiped after migrating from Chrome, and new ones aren't saving.

4

Night Mode Display Issues

Night mode does not adjust properly on some websites, leading to negative image displays and affecting about 3% of users. This visual inconsistency detracts from the user experience.

In night mode, some images display as inverted colors, like a red apple showing as light green.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Google Chrome
Google Chrome receives mixed feedback, with users praising its speed and efficiency, but criticizing its frequent updates and privacy concerns. Many users appreciate its integration with other Google services, while others are frustrated by its data collection practices and ad-heavy experience.

#2 RUNNER UP

Firefox: Private, Safe Browser
Firefox is appreciated for its strong privacy features and user-centric approach, with many long-time users expressing loyalty. However, some users report issues with the password manager and UI, and there are concerns about recent updates affecting functionality.

#3 Straggler

Safari
Safari is generally well-received for its simplicity and reliability, especially on Apple devices. Users enjoy its seamless integration with the Apple ecosystem, though some Android users find it less efficient compared to its iOS counterpart.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Google Chrome
#1 Users Choice
Google Chrome receives mixed feedback, with users praising its speed and efficiency, but criticizing its frequent updates and privacy concerns. Many users appreciate its integration with other Google services, while others are frustrated by its data collection practices and ad-heavy experience.
Firefox: Private, Safe Browser
#2 Runner-up
Firefox is appreciated for its strong privacy features and user-centric approach, with many long-time users expressing loyalty. However, some users report issues with the password manager and UI, and there are concerns about recent updates affecting functionality.
Safari
#3 Straggler
Safari is generally well-received for its simplicity and reliability, especially on Apple devices. Users enjoy its seamless integration with the Apple ecosystem, though some Android users find it less efficient compared to its iOS counterpart.

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Nuggets

Major Highlights of the Week

Icon Change Issue
Users are unable to change the app icon despite the update claiming this feature is available. This discrepancy between the update notes and actual functionality leads to user frustration.
I can't find the app icon picker in settings even after the update.
Login Instability
After recent updates, users experience frequent logouts and session instability, disrupting their browsing experience. This issue undermines the reliability of the app and frustrates users who expect seamless session continuity.
Opening tabs logs me out, and I get logged back in randomly.
Shortcut Sensitivity
The app's shortcuts require an overly sensitive touch, causing unintended menu openings instead of loading pages. This sensitivity issue complicates navigation and diminishes user satisfaction.
Password Manager Failure
The password manager fails to save or retain passwords, especially after migrating from other browsers. This critical functionality gap forces users to rely on alternative browsers, negating Firefox's intended privacy benefits.
Passwords saved as blanks and not retained after updates.
Night Mode Glitch
Night mode inconsistently adjusts website displays, causing visual disruptions like flashing from white to dark. This glitch makes the browsing experience uncomfortable and can deter users from using night mode.
Night mode causes pages to flash from white to dark, making it unusable.
Data Collection Concerns
Despite user settings to the contrary, Firefox is perceived to collect data and fail to block pop-ups effectively. This perception of privacy invasion contradicts Firefox's core value proposition and erodes user trust.
Firefox collects data even when settings say no, and pop-ups aren't blocked.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Icon Change Issue
Users are unable to change the app icon despite the update claiming this feature is available. This discrepancy between the update notes and actual functionality leads to user frustration.
Login Instability
After recent updates, users experience frequent logouts and session instability, disrupting their browsing experience. This issue undermines the reliability of the app and frustrates users who expect seamless session continuity.
Shortcut Sensitivity
The app's shortcuts require an overly sensitive touch, causing unintended menu openings instead of loading pages. This sensitivity issue complicates navigation and diminishes user satisfaction.
Password Manager Failure
The password manager fails to save or retain passwords, especially after migrating from other browsers. This critical functionality gap forces users to rely on alternative browsers, negating Firefox's intended privacy benefits.
Night Mode Glitch
Night mode inconsistently adjusts website displays, causing visual disruptions like flashing from white to dark. This glitch makes the browsing experience uncomfortable and can deter users from using night mode.
Data Collection Concerns
Despite user settings to the contrary, Firefox is perceived to collect data and fail to block pop-ups effectively. This perception of privacy invasion contradicts Firefox's core value proposition and erodes user trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

After the recent update, the app appearance on the Home Screen is wrapped in a bright white border. Please change it to black or dark gray as it looks outdated.
veggiesburger
Week of April 21st, 2025
I've set the Opening Screen setting to open the Last Tab, but it keeps opening a blank tab every time. What is the point of having such settings if it doesn't work?
Cypher_86
Week of April 21st, 2025
I recently converted over to Firefox from Chrome, and while my experience has mostly been good, there seem to be substantial issues with the Password manager. When I migrated all my bookmarks and passwords over from Chrome, my passwords were saved as blanks, and since the latest update, it appears that all of my passwords have been completely wiped.
Blargenfadiddledachen
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
After the recent update, the app appearance on the Home Screen is wrapped in a bright white border. Please change it to black or dark gray as it looks outdated.
Candice Wu
App Store
I've set the Opening Screen setting to open the Last Tab, but it keeps opening a blank tab every time. What is the point of having such settings if it doesn't work?
Kelly Williams
Google Play
I recently converted over to Firefox from Chrome, and while my experience has mostly been good, there seem to be substantial issues with the Password manager. When I migrated all my bookmarks and passwords over from Chrome, my passwords were saved as blanks, and since the latest update, it appears that all of my passwords have been completely wiped.
Koray Okumus
Google Play

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