MoneySuperMarket

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MoneySuperMarket

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MoneySuperMarket's key feedback

1

Reward Issues

A significant number of users report not receiving promised rewards after purchasing products through the app, affecting approximately 15% of users. This issue undermines trust and satisfaction with the app's reward system.

Despite purchasing multiple products, my rewards have not been credited.

2

App Crashes

Frequent app crashes and freezing issues are a major concern, impacting around 20% of users. These technical problems hinder the user experience and lead to frustration.

The app crashes and freezes constantly, making it unusable.

3

Credit Score Inaccuracies

Users are frustrated with inaccurate credit score reporting and unexplained score changes, affecting about 10% of users. This inconsistency causes confusion and distrust in the app's credit monitoring feature.

My credit score fluctuates without reason, making the app seem unreliable.

4

Login and Access Problems

Many users experience difficulties logging into the app or accessing their accounts, affecting approximately 25% of users. This issue prevents users from utilizing the app's features effectively.

I have been unable to log into the app for months, rendering it useless.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

U-Drive
U-Drive receives mixed feedback, with users praising its convenience and ease of use, but criticizing customer service and technical issues. Many users appreciate the app's concept and affordability, while others report problems with car availability, app functionality, and customer support responsiveness.

#2 RUNNER UP

MoneySuperMarket
MoneySuperMarket has a polarized reception, with users appreciating its credit score evaluation and insurance quote comparison features. However, many users report technical issues, such as app crashes and login problems, and express frustration over uncredited rewards and poor customer service.

#3 Straggler

SuperSaveClub
SuperSaveClub is generally well-received for its cashback offers and rewards program, but some users express dissatisfaction with the limited availability of free attractions and occasional technical glitches. Overall, it is seen as a valuable tool for saving money on purchases.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
U-Drive
#1 Users Choice
U-Drive receives mixed feedback, with users praising its convenience and ease of use, but criticizing customer service and technical issues. Many users appreciate the app's concept and affordability, while others report problems with car availability, app functionality, and customer support responsiveness.
MoneySuperMarket
#2 Runner-up
MoneySuperMarket has a polarized reception, with users appreciating its credit score evaluation and insurance quote comparison features. However, many users report technical issues, such as app crashes and login problems, and express frustration over uncredited rewards and poor customer service.
SuperSaveClub
#3 Straggler
SuperSaveClub is generally well-received for its cashback offers and rewards program, but some users express dissatisfaction with the limited availability of free attractions and occasional technical glitches. Overall, it is seen as a valuable tool for saving money on purchases.

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Nuggets

Major Highlights of the Week

Reward Credit Issues
Users are not receiving the rewards they are entitled to after purchasing qualifying products, leading to dissatisfaction and frustration. This issue undermines the app's value proposition of earning rewards through purchases.
I have purchased multiple products through your site yet rewards are not credited.
App Crashes
The app frequently crashes and freezes, disrupting user experience and causing frustration. This instability makes it difficult for users to rely on the app for financial management.
Their app is the most annoying, self-crashing app I’ve got on my phone.
Credit Score Discrepancies
The app's credit score monitoring feature is criticized for inaccuracies and inconsistencies, which can mislead users about their financial standing. This diminishes trust in the app's reliability for credit management.
The score does not reflect the small oversight, and other agencies did not even record it.
Login and Access Issues
Users face persistent login problems, including being stuck in loops or unable to access their accounts, which hinders their ability to use the app effectively. This issue is a significant barrier to user engagement and retention.
I have not been able to log into the app at all for months and months.
Privacy Concerns
The app's requirement to disable VPNs and its handling of user data raise privacy concerns among users. This perception of data insecurity can deter users from engaging with the app.
Anything that requires a VPN to be disabled raises a red flag.
Geographic Limitations
The app's feature for finding free attractions is limited to London and surrounding areas, excluding users from other regions. This limitation reduces the app's utility for users outside of these areas.
No matter what postcode, town or county I put in all I get is London and surrounding areas.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Reward Credit Issues
Users are not receiving the rewards they are entitled to after purchasing qualifying products, leading to dissatisfaction and frustration. This issue undermines the app's value proposition of earning rewards through purchases.
App Crashes
The app frequently crashes and freezes, disrupting user experience and causing frustration. This instability makes it difficult for users to rely on the app for financial management.
Credit Score Discrepancies
The app's credit score monitoring feature is criticized for inaccuracies and inconsistencies, which can mislead users about their financial standing. This diminishes trust in the app's reliability for credit management.
Login and Access Issues
Users face persistent login problems, including being stuck in loops or unable to access their accounts, which hinders their ability to use the app effectively. This issue is a significant barrier to user engagement and retention.
Privacy Concerns
The app's requirement to disable VPNs and its handling of user data raise privacy concerns among users. This perception of data insecurity can deter users from engaging with the app.
Geographic Limitations
The app's feature for finding free attractions is limited to London and surrounding areas, excluding users from other regions. This limitation reduces the app's utility for users outside of these areas.

Quotes of the week

Hear from some of the most impactful users to drive changes

I have purchased multiple products through your site yet rewards are not credited.
D&Penny
After receiving car insurance quotes online, I downloaded the app to save money. However, I spent most of the day trying to log in, only to get 'oops something went wrong, try again later.' App deleted.
annoyed of Mayland
I lost access to my account after accidentally using my AppleID, which had the same email as my registered account. Since May, I've been asking them to delete one or both accounts, but they keep sending me automated responses with non-existent paths to check.
MartinaC.

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The quotes of the week

Hear from some of the most impactful users to drive changes
I have purchased multiple products through your site yet rewards are not credited.
Candice Wu
App Store
After receiving car insurance quotes online, I downloaded the app to save money. However, I spent most of the day trying to log in, only to get 'oops something went wrong, try again later.' App deleted.
Kelly Williams
Google Play
I lost access to my account after accidentally using my AppleID, which had the same email as my registered account. Since May, I've been asking them to delete one or both accounts, but they keep sending me automated responses with non-existent paths to check.
Koray Okumus
Google Play

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