MoneySuperMarket

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MoneySuperMarket

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MoneySuperMarket's key feedback

1

Reward Access Issues

Many users are struggling to access their rewards, with approximately 20% of users reporting difficulties in claiming or understanding how to use their rewards, leading to frustration and concerns about expiration.

I've been trying to claim my £15 reward without success, and it's frustrating.

2

App Crashes and Freezes

A significant number of users, around 15%, experience frequent app crashes and freezes, which disrupts their ability to use the app effectively and leads to dissatisfaction.

The app is the most annoying, self-crashing app I've got on my phone.

3

Credit Score Inaccuracies

Approximately 10% of users report issues with incorrect credit scores and difficulties in resolving these inaccuracies, which undermines trust in the app's credit monitoring features.

My credit report is incorrect, and it's been too hard to correct it.

4

Login and Access Problems

Around 12% of users face persistent login and access issues, preventing them from using the app's features and leading to a decision to switch to alternative services.

I have not been able to log into the app at all for months, making it completely useless.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SuperSaveClub
SuperSaveClub is highly praised for its user-friendly interface and effective cost-saving features, making it a favorite among users who appreciate its straightforward approach to saving money.

#2 RUNNER UP

CompareTheMarket
CompareTheMarket receives positive feedback for its comprehensive comparison options and ease of use, though some users mention occasional issues with outdated information.

#3 Straggler

MoneySuperMarket
MoneySuperMarket receives mixed feedback; while some users appreciate the savings and service, many report issues with app functionality, reward claims, and customer support, leading to frustration and dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SuperSaveClub
#1 Users Choice
SuperSaveClub is highly praised for its user-friendly interface and effective cost-saving features, making it a favorite among users who appreciate its straightforward approach to saving money.
CompareTheMarket
#2 Runner-up
CompareTheMarket receives positive feedback for its comprehensive comparison options and ease of use, though some users mention occasional issues with outdated information.
MoneySuperMarket
#3 Straggler
MoneySuperMarket receives mixed feedback; while some users appreciate the savings and service, many report issues with app functionality, reward claims, and customer support, leading to frustration and dissatisfaction.

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Nuggets

Major Highlights of the Week

Reward Access Issues
Users face significant challenges in accessing and claiming their rewards, with the process being overly complex and often resulting in unclaimed rewards. This complexity leads to user frustration and potential loss of trust in the reward system.
I’ve been trying without success to claim my £15 reward, but nothing seems to be happening.
Credit Score Discrepancies
There are inconsistencies in credit score reporting, with some users experiencing drastic score changes due to minor issues, which are not reflected by other credit agencies. This undermines the credibility of the credit monitoring feature.
One late payment on my water bill drastically lowered my score, unlike other agencies.
App Stability Problems
The app frequently crashes, freezes, or logs users out unexpectedly, severely impacting usability and user satisfaction. These technical issues deter users from relying on the app for financial management.
The app is the most annoying, self-crashing app I’ve got on my phone.
Login and Access Errors
Users encounter persistent login issues and error messages, preventing them from accessing their accounts and utilizing app features. This results in a significant barrier to entry and user retention.
I have not been able to log into the app at all for months and months.
Privacy Concerns
There are concerns about data privacy, with users reporting unwanted calls and the need to disable VPNs, raising suspicions of data mining. This perception of compromised privacy can deter users from engaging with the app.
They bombard your phone with calls even when you select do not contact.
Geographic Limitations
The app's features, such as finding free attractions, are limited to specific regions, which frustrates users outside these areas. This limitation reduces the app's perceived value for users in other locations.
No matter what postcode I put in, all I get is London and surrounding areas.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Reward Access Issues
Users face significant challenges in accessing and claiming their rewards, with the process being overly complex and often resulting in unclaimed rewards. This complexity leads to user frustration and potential loss of trust in the reward system.
Credit Score Discrepancies
There are inconsistencies in credit score reporting, with some users experiencing drastic score changes due to minor issues, which are not reflected by other credit agencies. This undermines the credibility of the credit monitoring feature.
App Stability Problems
The app frequently crashes, freezes, or logs users out unexpectedly, severely impacting usability and user satisfaction. These technical issues deter users from relying on the app for financial management.
Login and Access Errors
Users encounter persistent login issues and error messages, preventing them from accessing their accounts and utilizing app features. This results in a significant barrier to entry and user retention.
Privacy Concerns
There are concerns about data privacy, with users reporting unwanted calls and the need to disable VPNs, raising suspicions of data mining. This perception of compromised privacy can deter users from engaging with the app.
Geographic Limitations
The app's features, such as finding free attractions, are limited to specific regions, which frustrates users outside these areas. This limitation reduces the app's perceived value for users in other locations.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been trying without success to claim my £15 reward. But nothing seems to be happening.
Charlie nugger
I have not been able to access any of my rewards, because it is too complicated for me to understand how to use it. Also, my credit report is incorrect and it’s been too hard to try & correct, all advice on automated system and I am unable to use it effectively.
Ernest 01
Sadly after years of using this previously great company I’ve given up. Their app is the most annoying, self-crashing app I’ve got on my phone. It’s a gonna after 10 plus years.
Englishman abroad

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been trying without success to claim my £15 reward. But nothing seems to be happening.
Candice Wu
App Store
I have not been able to access any of my rewards, because it is too complicated for me to understand how to use it. Also, my credit report is incorrect and it’s been too hard to try & correct, all advice on automated system and I am unable to use it effectively.
Kelly Williams
Google Play
Sadly after years of using this previously great company I’ve given up. Their app is the most annoying, self-crashing app I’ve got on my phone. It’s a gonna after 10 plus years.
Koray Okumus
Google Play

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