MoneySavingExpert

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of MoneySavingExpert's key feedback

Login Issues

Users experience difficulties logging into the app, with some unable to proceed after entering their email or being stuck in verification loops. Approximately 10% of users report this issue.

I can't proceed after entering my email for house insurance.

App Navigation Problems

The app's navigation can be frustrating, as it sometimes kicks users out of their current page, forcing them to start over. This affects about 5% of users.

The app kicks me out of the article page, making me start over.

Technical Glitches

Some users face technical glitches, such as the app taking ages to load or not being intuitive, which impacts their overall experience. Around 7% of users mention these issues.

The app is chaotic and not intuitive, taking ages to load.

Calculator Malfunctions

Certain calculators within the app, like the mortgage overpayment calculator, do not function properly, affecting users' ability to utilize these tools. Approximately 3% of users are affected.

The mortgage overpayment calculator doesn't work at all.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MoneySavingExpert

MoneySavingExpert is highly praised for its honest and trustworthy financial advice, with many users expressing gratitude for the savings and financial insights gained from the app. However, some users report technical issues, such as app loading problems and difficulties with certain features, which detract from the overall experience.

#2 RUNNER UP

YNAB (You Need A Budget)

YNAB receives mixed feedback, with long-time users appreciating its budgeting capabilities and life-changing impact on financial management. However, recent updates have frustrated many users due to increased complexity, unwanted features, and technical issues, leading some to consider alternative apps.

#3 Straggler

PocketGuard

PocketGuard is appreciated for its basic budgeting tools and ease of use, but many users are dissatisfied with its lack of advanced features and technical issues, such as syncing problems and poor customer support. The app's subscription model and frequent errors have led to frustration among users.

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Nuggets

Major Highlights of the Week

Email Entry Issue

Users face a barrier when entering their email address, preventing them from proceeding with tasks like searching for house insurance. This issue disrupts the user journey and may lead to frustration and abandonment.

I can't proceed after entering my email while looking for house insurance.

Dark Mode Absence

The app lacks a dark mode feature, which is a common expectation for modern apps to enhance user experience, especially in low-light environments. This absence may deter users who prefer or require dark mode for comfort.

On iPhone, settings tab is obscured and dark mode would be welcome.

Biometric Login Glitch

The app's biometric login feature disrupts the user experience by logging users out of their current page, forcing them to restart their task. This issue is particularly frustrating when users are in the middle of completing forms or reading articles.

Cloudflare Loop

Users outside the UK experience a continuous Cloudflare verification loop, preventing them from accessing the app. This issue may be linked to geographic restrictions and needs addressing to expand the app's accessibility.

I cannot get beyond the spinning Cloudflare, possibly because I'm outside the UK.

Search Keyboard Missing

The app's search functionality is hindered by the absence of a keyboard, making it impossible for users to input search queries. This critical flaw limits the app's usability and frustrates users seeking specific information.

There is no keyboard to put in the search option.

Robot Verification Error

The app's robot verification system mistakenly identifies users as non-human, creating a barrier to access. This error can lead to user dissatisfaction and potential loss of engagement.

Stupid robot does not believe I’m human.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Email Entry Issue

Dark Mode Absence

Biometric Login Glitch

Cloudflare Loop

Search Keyboard Missing

Robot Verification Error

The app's robot verification system mistakenly identifies users as non-human, creating a barrier to access. This error can lead to user dissatisfaction and potential loss of engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is informative and helpful, but on iPhone, the settings tab is obscured, and dark mode would be welcome. Also, the app doesn't send the code for existing members, forcing me to register with a new email.

BigguGazzu

The app is frustrating as it prompts me to sign back in using biometrics/pin after a few seconds of idleness, kicking me out of the article page I was viewing.

J0lstar

The app is great for saving money, but it takes ages to load and is not intuitive. It needs a makeover to improve user experience.

Nearly works....

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is frustrating as it prompts me to sign back in using biometrics/pin after a few seconds of idleness, kicking me out of the article page I was viewing.

Kelly Williams

Google Play

The app is great for saving money, but it takes ages to load and is not intuitive. It needs a makeover to improve user experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

MoneySavingExpert

Top Insights This Week

Login Issues

App Navigation Problems

Technical Glitches

Calculator Malfunctions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts