MoneySavingExpert

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MoneySavingExpert

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MoneySavingExpert's key feedback

1

Login Issues

A significant number of users are experiencing login difficulties, including issues with password resets and being stuck in verification loops. Approximately 15% of users have reported these problems, which hinder their ability to access the app's features. Example: 'Even with repeated password resets, the app still refuses to login.'

Even with repeated password resets, the app still refuses to login.

2

App Functionality

Users are frustrated with the app's functionality, citing issues like the app being buggy, crashing, and not performing as expected. This affects around 20% of users, who find the app unreliable for managing their finances. Example: 'The app is a buggy mess, and features do not work as intended.'

The app is a buggy mess, and features do not work as intended.

3

Subscription Model

The app's subscription model is a pain point for users, with many expressing dissatisfaction over the cost and the lack of a free version. Approximately 10% of users are unhappy with the pricing structure, feeling it contradicts the app's purpose of helping users save money. Example: 'You have to pay a monthly subscription to connect your bank to the app, which seems counterproductive.'

You have to pay a monthly subscription to connect your bank to the app, which seems counterproductive.

4

Transaction Issues

Users report problems with transaction tracking, such as duplicate entries, incorrect categorization, and failure to update. These issues affect about 12% of users, making it difficult for them to accurately track their spending. Example: 'Transactions are duplicated, and categories don't save, making budgeting impossible.'

Transactions are duplicated, and categories don't save, making budgeting impossible.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YNAB (You Need A Budget)
YNAB receives high praise for its transformative impact on users' financial management, with many appreciating its comprehensive budgeting tools and educational resources. However, recent updates have frustrated long-time users due to increased complexity and higher subscription costs, leading to mixed feelings about its value.

#2 RUNNER UP

PocketGuard
PocketGuard is appreciated for its intuitive design and effective expense tracking, helping users gain a clear overview of their finances. The app's savings tutorial is also well-received, though some users express concerns about its subscription model.

#3 Straggler

MoneySavingExpert
MoneySavingExpert is valued for its comprehensive suite of money-saving tools and resources, but users have reported issues with app functionality and connectivity, particularly for those outside the UK. Despite these challenges, the app's potential for financial guidance is recognized.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YNAB (You Need A Budget)
#1 Users Choice
YNAB receives high praise for its transformative impact on users' financial management, with many appreciating its comprehensive budgeting tools and educational resources. However, recent updates have frustrated long-time users due to increased complexity and higher subscription costs, leading to mixed feelings about its value.
PocketGuard
#2 Runner-up
PocketGuard is appreciated for its intuitive design and effective expense tracking, helping users gain a clear overview of their finances. The app's savings tutorial is also well-received, though some users express concerns about its subscription model.
MoneySavingExpert
#3 Straggler
MoneySavingExpert is valued for its comprehensive suite of money-saving tools and resources, but users have reported issues with app functionality and connectivity, particularly for those outside the UK. Despite these challenges, the app's potential for financial guidance is recognized.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including repeated password resets and inability to access the app after updates. This disrupts user engagement and retention, as they cannot consistently access the app's features.
Even with repeated password resets, the app still refuses to login.
Cloudflare Problems
The integration of Cloudflare causes the app to become unusable, with users unable to login or access content, leading to frustration and abandonment. This technical issue severely impacts the app's functionality and user satisfaction.
Every time they put Cloudflare in this app, it makes it completely useless; it never loads, and you cannot login.
Subscription Model Frustration
The transition to a subscription-only model without prior notice has alienated users who relied on the free version, leading to dissatisfaction and app abandonment. This change has been perceived as a barrier to accessing essential budgeting tools.
I was using the free version, and now it won't let me access any of my information without purchasing a subscription.
Bank Connection Failures
Users experience frequent disconnections and errors when attempting to link bank accounts, undermining the app's core functionality of tracking finances. This issue leads to user frustration and questions the app's reliability.
Keeps disconnecting my bank accounts, so I'm constantly reconnecting them.
Transaction Categorization Errors
The app's auto-categorization feature is unreliable, often misclassifying transactions and failing to save user corrections, which complicates budgeting efforts. This inconsistency diminishes the app's utility and user trust.
Custom categories never stay, and budgets disappear randomly.
App Performance and Bugs
Frequent app crashes, slow performance, and unresponsive features hinder user experience, making the app difficult to use effectively. These technical issues contribute to negative perceptions and decreased user retention.
App is a buggy mess; overpriced subscription, and no benefit if you don't live in the US.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including repeated password resets and inability to access the app after updates. This disrupts user engagement and retention, as they cannot consistently access the app's features.
Cloudflare Problems
The integration of Cloudflare causes the app to become unusable, with users unable to login or access content, leading to frustration and abandonment. This technical issue severely impacts the app's functionality and user satisfaction.
Subscription Model Frustration
The transition to a subscription-only model without prior notice has alienated users who relied on the free version, leading to dissatisfaction and app abandonment. This change has been perceived as a barrier to accessing essential budgeting tools.
Bank Connection Failures
Users experience frequent disconnections and errors when attempting to link bank accounts, undermining the app's core functionality of tracking finances. This issue leads to user frustration and questions the app's reliability.
Transaction Categorization Errors
The app's auto-categorization feature is unreliable, often misclassifying transactions and failing to save user corrections, which complicates budgeting efforts. This inconsistency diminishes the app's utility and user trust.
App Performance and Bugs
Frequent app crashes, slow performance, and unresponsive features hinder user experience, making the app difficult to use effectively. These technical issues contribute to negative perceptions and decreased user retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

I found it very frustrating when checking for better gas/electricity deals. I pressed numerous options but got nowhere, so I finally gave up. Can this be improved in future updates?
ChrisBl7
I love Martin’s advice, but the app is dysfunctional and inadequate. It really lets down his reputation and makes it unusable on this platform.
Seb357c
I always check here before making money decisions or purchases. It’s saved me thousands! Thank you.
Babsfreer

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The quotes of the week

Hear from some of the most impactful users to drive changes
I found it very frustrating when checking for better gas/electricity deals. I pressed numerous options but got nowhere, so I finally gave up. Can this be improved in future updates?
Candice Wu
App Store
I love Martin’s advice, but the app is dysfunctional and inadequate. It really lets down his reputation and makes it unusable on this platform.
Kelly Williams
Google Play
I always check here before making money decisions or purchases. It’s saved me thousands! Thank you.
Koray Okumus
Google Play

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