MoneyLion

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MoneyLion

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MoneyLion's key feedback

1

Verification Issues

Some users experience problems with address verification, leading to account access issues. Approximately 5% of users report this problem, which prevents them from fully utilizing the app's features.

The app won't verify my address, causing my account to remain unverified.

2

Confusing Interface

The app's interface is perceived as confusing and counterintuitive by some users, making navigation difficult. This affects around 7% of users who struggle with understanding the app's layout and instructions.

The app is difficult to use and the help section is unclear.

3

Withdrawal Problems

Users report issues with withdrawing funds despite having available advance limits, which can be frustrating. About 4% of users face this issue, leading to dissatisfaction with the app's functionality.

The app won't let me withdraw money even though I have an advance limit.

4

Customer Service Challenges

Some users find customer service unresponsive or unhelpful, which exacerbates their issues with the app. Approximately 6% of users express frustration with the lack of effective support.

Customer service is terrible and doesn't respond to inquiries.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Earnin
Earnin receives high praise for its reliability and helpfulness, especially during financial emergencies. Users appreciate the app's flexibility in repayment and the ability to access funds quickly, making it a preferred choice over competitors.

#2 RUNNER UP

Dave
Dave is well-regarded for its ease of use and efficiency in providing cash advances. Users find it a lifesaver in times of need, though some express frustration with account management and customer service issues.

#3 Straggler

MoneyLion
MoneyLion receives mixed feedback; while many users appreciate its financial tools and cash advance services, others criticize its customer service and account verification issues. Some users report difficulties with app functionality and unexpected charges.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Earnin
#1 Users Choice
Earnin receives high praise for its reliability and helpfulness, especially during financial emergencies. Users appreciate the app's flexibility in repayment and the ability to access funds quickly, making it a preferred choice over competitors.
Dave
#2 Runner-up
Dave is well-regarded for its ease of use and efficiency in providing cash advances. Users find it a lifesaver in times of need, though some express frustration with account management and customer service issues.
MoneyLion
#3 Straggler
MoneyLion receives mixed feedback; while many users appreciate its financial tools and cash advance services, others criticize its customer service and account verification issues. Some users report difficulties with app functionality and unexpected charges.

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Nuggets

Major Highlights of the Week

Verification Errors
Users experience persistent errors when attempting to verify their addresses, leading to account verification issues. The help section also fails to provide adequate support, compounding user frustration.
The app won't verify my address, and the help icon also shows an error, leaving my account unverified.
Confusing Interface
The app's interface is described as counterintuitive and confusing, with multiple screens and unclear instructions. Users struggle to navigate the app efficiently, which detracts from the overall user experience.
The app is difficult to use and the help instructions are confusing, assuming users know terms without explanation.
Withdrawal Issues
Some users are unable to withdraw money despite having an advance limit, and they report being charged fees without clear justification. This leads to dissatisfaction and disputes over unexpected charges.
The app won't let me withdraw money even though I have a $300 advance limit, and I was charged $9.99 just to view the app.
Delayed Fund Release
Users report significant delays in fund release after making payments, which affects their ability to access needed cash. This delay contradicts expectations of immediate fund availability post-payment.
Account Deletion Problems
Users face challenges in deleting their accounts, with customer service being unresponsive across multiple channels. This lack of support creates a perception of the app as a scam.
I can't delete my account, and customer service is unreachable by phone, chat, or email.
Unwanted Transactions
The app forces users into unwanted transactions, such as mandatory withdrawals and account creations, without user consent. This leads to confusion and frustration, especially when users are charged interest on these transactions.
The tutorial forced me to take out $25 and created an account without my consent, and now I'm being charged interest.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Errors
Users experience persistent errors when attempting to verify their addresses, leading to account verification issues. The help section also fails to provide adequate support, compounding user frustration.
Confusing Interface
The app's interface is described as counterintuitive and confusing, with multiple screens and unclear instructions. Users struggle to navigate the app efficiently, which detracts from the overall user experience.
Withdrawal Issues
Some users are unable to withdraw money despite having an advance limit, and they report being charged fees without clear justification. This leads to dissatisfaction and disputes over unexpected charges.
Delayed Fund Release
Users report significant delays in fund release after making payments, which affects their ability to access needed cash. This delay contradicts expectations of immediate fund availability post-payment.
Account Deletion Problems
Users face challenges in deleting their accounts, with customer service being unresponsive across multiple channels. This lack of support creates a perception of the app as a scam.
Unwanted Transactions
The app forces users into unwanted transactions, such as mandatory withdrawals and account creations, without user consent. This leads to confusion and frustration, especially when users are charged interest on these transactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app won’t let me withdraw any money even though I have an advance limit of $300. I was charged $9.99 just to view the app. I will be disputing the charge and getting a refund.
Treyday01
They won’t verify my address when it is my registered address. It keeps saying Error, and the help icon also shows an error. Now my account isn’t verified because they can’t do their part on their end.
Maddi123mk
The tutorial forces you to take out $25 and you can’t change the amount. They create an additional account and send you a card to automatically deposit it without asking. Support is terrible, and the platform is hard to use.
Emiloo13

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app won’t let me withdraw any money even though I have an advance limit of $300. I was charged $9.99 just to view the app. I will be disputing the charge and getting a refund.
Candice Wu
App Store
They won’t verify my address when it is my registered address. It keeps saying Error, and the help icon also shows an error. Now my account isn’t verified because they can’t do their part on their end.
Kelly Williams
Google Play
The tutorial forces you to take out $25 and you can’t change the amount. They create an additional account and send you a card to automatically deposit it without asking. Support is terrible, and the platform is hard to use.
Koray Okumus
Google Play

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