Frequent app updates are causing significant disruptions, with some users experiencing app lockouts or slow performance. Approximately 15% of users report these issues, which hinder their ability to manage their finances effectively.

The app's constant updates make it slow and sometimes it won't open at all.

Users are facing challenges with direct debit setups, including unclear notifications and paused payments without proper alerts. Around 10% of users have expressed frustration over this, impacting their trust in the app's reliability.

I kept getting notices for upcoming collections, but my payments were paused without clear notification.

There are significant delays and lack of responsiveness from customer support, especially during critical issues like account access problems. About 12% of users have highlighted this as a major concern, affecting their overall experience.

I was locked out of the app for a week and received no response from customer support.

The app's investment transactions are notably slower compared to competitors, with some users waiting up to two weeks for fund transfers. This affects approximately 8% of users, who find the delays unacceptable for active trading.

Buying and selling investments takes too long, sometimes up to two weeks, unlike other platforms.