Moneybox - Save and Invest

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Moneybox - Save and Invest's key feedback

Withdrawal Issues

Many users face difficulties withdrawing their funds, with delays and unclear processes affecting approximately 20% of users. This issue is particularly frustrating during emergencies when immediate access to funds is needed.

I tried to withdraw my money, but it's been pending for hours, and I need it urgently.

Customer Support Challenges

Users report poor customer service, with slow response times and unhelpful interactions affecting around 15% of users. This lack of support exacerbates issues when users encounter problems with the app.

I contacted customer service about my account issue, but they took ages to respond and didn't resolve my problem.

App Functionality Problems

Some users experience technical issues with the app, such as login problems and app crashes, affecting about 10% of users. These issues hinder the overall user experience and trust in the app.

I can't log in to my account, and the app keeps crashing despite having a good internet connection.

Confusing Account Setup

The process of setting up accounts and understanding the app's features is confusing for some users, affecting approximately 8% of users. This confusion can lead to unintended actions, such as unwanted automatic savings.

I accidentally set up an automatic savings plan because the setup process was unclear.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Moneybox - Save and Invest

Moneybox receives high praise for its user-friendly interface and diverse range of investment options, including the ability to round up spare change and invest in themed funds. Users appreciate the transparency in fees and the app's role in helping them build better financial habits. However, some users express concerns about the removal of useful features and occasional technical issues.

#2 RUNNER UP

Nutmeg

Nutmeg is highly regarded for its ease of use and the ability to customize investment portfolios. Users appreciate the transparency in fees and the detailed performance reports. However, some users have noted that the customer service could be more responsive.

#3 Straggler

Wealthify

Wealthify is praised for its straightforward investment process and the ability to start investing with small amounts. Users find the app intuitive and appreciate the regular updates on investment performance. Some users, however, wish for more personalized investment advice.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Transfer Limitations

Users are frustrated by the inability to set up simple monthly standing orders for amounts less than £100, which is not clearly communicated during the signup process. This limitation is seen as a significant inconvenience for those who are paid monthly and prefer to manage their finances accordingly.

I just wanted to set up a simple monthly standing order, but unless I save at least £100 a month, I can't do that.

App Usability Issues

The app's interface has usability issues, such as the inability to close pop-ups and the lack of FaceID for login, which detracts from the user experience. These issues are particularly frustrating for users who expect seamless functionality on modern devices.

Account Closure Difficulty

Users find it difficult to close savings accounts, with no clear instructions available in the FAQ, leading to frustration and a poor user experience. This lack of guidance is particularly problematic for those who no longer need certain accounts and wish to manage their finances efficiently.

There is no option to close a savings account once I no longer need it, and no information on how to do this in the FAQ.

Gifting Option Complexity

The gifting option for ISAs is overly complex, with numerous unexplained requirements that lead to payment refusals and user frustration. This complexity makes the feature impractical for users who wish to utilize it for annual transactions.

The gifting option for ISAs is a joke with so many requirements not explained, causing payments to be refunded or refused.

Round-Up Feature Misleading

The app's round-up feature is misleadingly advertised as standalone, but actually requires a savings account and a minimum first installment of £100. This discrepancy between marketing and functionality leads to user dissatisfaction and trust issues.

You cannot just use the app for the round-up feature; you need a savings account and a minimum first installment of £100.

Customer Support Challenges

Users face challenges with customer support, including the inability to contact a real person and the requirement to provide unnecessary documentation for simple tasks. This lack of effective support hinders problem resolution and negatively impacts the user experience.

There is no number to call if anything goes wrong, and the staff only send me in circles when I try to change the bank my money comes out of.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Transfer Limitations

App Usability Issues

Account Closure Difficulty

Gifting Option Complexity

Round-Up Feature Misleading

Customer Support Challenges

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for saving, but the constant cross-selling of products is annoying. I already know about my ISA allowance, so the frequent reminders are unnecessary. It ruins the user experience.

Lewisd17

I love how easy it is to save with Moneybox, but the gifting option for ISAs is overly complicated. The requirements are not clearly explained, leading to payment issues and frustration.

Stop asking me, grrrrr

The app is user-friendly and has helped me save consistently, but the lack of real-time market updates for investments is a drawback. It's more suited for beginners rather than active traders.

Comedy Channel

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for saving, but the constant cross-selling of products is annoying. I already know about my ISA allowance, so the frequent reminders are unnecessary. It ruins the user experience.

Candice Wu

App Store

I love how easy it is to save with Moneybox, but the gifting option for ISAs is overly complicated. The requirements are not clearly explained, leading to payment issues and frustration.

Kelly Williams

Google Play

The app is user-friendly and has helped me save consistently, but the lack of real-time market updates for investments is a drawback. It's more suited for beginners rather than active traders.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Moneybox - Save and Invest

Top Insights This Week

Withdrawal Issues

Customer Support Challenges

App Functionality Problems

Confusing Account Setup

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts