MOJO Sports

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MOJO Sports's key feedback

Notification Overload

Many users are overwhelmed by excessive notifications, with no option to customize them, affecting approximately 20% of users. This leads to frustration as users receive alerts for irrelevant content, making the app less user-friendly.

I get spammed all day with useless alerts and there's no way to customize them.

Subscription Confusion

Users are frustrated by the app's misleading claims of being free, as many features require a subscription, affecting around 15% of users. This has led to dissatisfaction and accusations of false advertising.

The app claims to be free, but almost everything requires a subscription.

Technical Glitches

Technical issues such as app crashes, login problems, and non-functional features are reported by about 10% of users, making the app unreliable and difficult to use.

Since the update, I can't open the app correctly and it keeps crashing.

In-App Advertising

Frequent pop-ups promoting premium features and ads are a major annoyance for users, affecting approximately 12% of them. This disrupts the user experience and deters them from using the app.

The app constantly pops up ads to buy stuff, which is super annoying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MOJO Sports

MOJO Sports receives mixed feedback. Users appreciate its comprehensive features for team management and practice planning, with many praising its ease of use and helpful content. However, some users criticize the app for frequent notifications, aggressive upselling of premium features, and technical issues like app crashes and notification problems.

#2 RUNNER UP

Heja

Heja is generally well-received for its simplicity and effectiveness in team communication and scheduling. Users appreciate its user-friendly interface and the ability to keep everyone informed. However, some users report issues with ads, occasional bugs, and the need for more robust features without additional costs.

#3 Straggler

TeamSnap

TeamSnap is praised for its organizational features and ease of use, making it a popular choice for managing team schedules and communication. Users appreciate its comprehensive functionality, but some express frustration with technical glitches, slow performance, and the cost of premium features.

Nuggets

Major Highlights of the Week

Notification Overload

Users are overwhelmed by excessive notifications and lack control over which alerts they receive, leading to frustration and app fatigue.

I get spammed all day with useless alerts and there's no way to customize them.

Subscription Confusion

The app is perceived as misleadingly advertised as free, with users feeling tricked into subscriptions due to unclear pricing and persistent premium prompts.

I was surprised to be asked to spend money on a subscription right away, and the X to close the prompt was very faint.

Technical Glitches

Frequent app crashes and update issues render the app unusable for some users, causing significant disruption in accessing essential features.

Since I updated the app, it keeps crashing and has become unusable.

Limited Free Content

Users express dissatisfaction with the limited access to free content, feeling that the app's value is diminished without a subscription.

I can only view two extra articles a week besides the practice plan, which is frustrating.

Inadequate Support

Users report slow and ineffective customer support, leading to unresolved issues and dissatisfaction with the app's service.

I've tried for weeks to get our team's coaches corrected, but support is slow and unhelpful.

Feature Limitations

The app lacks essential features like game scoring and detailed event information, which are standard in competitor apps, limiting its functionality.

How is it possible they have not added the ability to score a game?

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Users are overwhelmed by excessive notifications and lack control over which alerts they receive, leading to frustration and app fatigue.

Subscription Confusion

The app is perceived as misleadingly advertised as free, with users feeling tricked into subscriptions due to unclear pricing and persistent premium prompts.

Technical Glitches

Frequent app crashes and update issues render the app unusable for some users, causing significant disruption in accessing essential features.

Limited Free Content

Users express dissatisfaction with the limited access to free content, feeling that the app's value is diminished without a subscription.

Inadequate Support

Users report slow and ineffective customer support, leading to unresolved issues and dissatisfaction with the app's service.

Feature Limitations

The app lacks essential features like game scoring and detailed event information, which are standard in competitor apps, limiting its functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

I want to be able to control the type of notifications I get and cannot, and end up getting way too many notifications for things which are not important.

Scott Dewald

Week of May 27th, 2025

This app was amazing until MOJO got bought. Since Teamsnap took over I can barely load the app. It regularly does not start and I can’t get to my schedule or communications with my teams.

MLSfanNW

Week of May 27th, 2025

This app constantly pops up ads to buy stuff and it’s super annoying. Beyond that, it isn’t great and I can’t see why anyone would choose this unless you actually like buying a bunch of junk.

Beatmaster G

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I want to be able to control the type of notifications I get and cannot, and end up getting way too many notifications for things which are not important.

Candice Wu

App Store

This app was amazing until MOJO got bought. Since Teamsnap took over I can barely load the app. It regularly does not start and I can’t get to my schedule or communications with my teams.

Kelly Williams

Google Play

This app constantly pops up ads to buy stuff and it’s super annoying. Beyond that, it isn’t great and I can’t see why anyone would choose this unless you actually like buying a bunch of junk.

Koray Okumus

Google Play

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User Experience Report

MOJO Sports

Top Insights This Week

Notification Overload

Subscription Confusion

Technical Glitches

In-App Advertising

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts