MOJO Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MOJO Sports's key feedback

Excessive Notifications

Many users are frustrated by the overwhelming number of notifications they receive, which they find irrelevant and intrusive. Approximately 20% of users have expressed a desire for more control over notification settings to avoid unnecessary alerts. Example: 'I get spammed all day with useless alerts; add a setting to control what I get.'

I get spammed all day with useless alerts; add a setting to control what I get.

Constant Upselling

Users are annoyed by frequent prompts to upgrade to premium features, which they find intrusive and misleading. Around 15% of users have mentioned this issue, feeling pressured to subscribe despite the app being advertised as free. Example: 'Please stop promoting to subscribe to premium every time I open this app.'

Please stop promoting to subscribe to premium every time I open this app.

Technical Glitches

Some users experience technical issues such as app crashes, login problems, and non-functional features, which hinder their ability to use the app effectively. Approximately 10% of users have reported these issues, leading to frustration and dissatisfaction. Example: 'Since I updated the app, I can’t open it correctly and it keeps crashing.'

Since I updated the app, I can’t open it correctly and it keeps crashing.

Limited Free Content

Users are disappointed by the limited access to free content, feeling misled by the app's claim of being free. About 10% of users have expressed dissatisfaction with the need to pay for features they expected to be included. Example: 'Says that it is a free app, but almost everything requires a subscription.'

Says that it is a free app, but almost everything requires a subscription.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

MOJO Sports

MOJO Sports receives mixed feedback. Users appreciate its intuitive design, practice planning features, and communication tools, but some are frustrated by frequent notifications, ads, and subscription prompts. Technical issues and the need for more customization options are also noted.

#2 RUNNER UP

Heja

Heja is praised for its user-friendly interface and effective team communication features. Users appreciate its simplicity and the ability to keep track of schedules, though some express dissatisfaction with the presence of ads and the lack of certain features like calendar sync.

#3 Straggler

TeamSnap

TeamSnap receives criticism for its intrusive ads and frequent subscription prompts, which overshadow its functionality. Users find it frustrating to navigate, with many reporting technical issues and poor customer support, despite its potential for team management.

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Nuggets

Major Highlights of the Week

Notification Overload

Users are overwhelmed by excessive notifications, with no option to customize or filter them, leading to frustration and potential app abandonment.

I get spammed all day with useless alerts and there's no way to control what I receive.

Subscription Confusion

The app is perceived as misleadingly advertised as free, while many features require a subscription, causing dissatisfaction and feelings of being misled.

Says that it is a free app, but almost everything requires a subscription.

Video Access Issues

Users are frustrated with the requirement to pay for accessing video content, which they feel should be included in the free version, leading to negative comparisons with other platforms.

The fact that you have to pay to access video and streams is just ridiculous.

Update Problems

Frequent and lengthy updates are causing inconvenience, with some users unable to access the app until updates are completed, leading to dissatisfaction.

The updates take forever, and I couldn't access the app until I updated it.

Team Management Flaws

Users experience issues with team management features, such as non-functional codes and inability to delete old teams, which disrupts their experience.

Each season I get codes that don’t work, and I can’t delete teams from old seasons.

In-App Purchase Frustrations

Users are unhappy with the in-app purchase system, particularly with random sticker allocations that do not meet expectations, leading to feelings of being cheated.

I paid $12 for a basketball sticker and got two random stickers unrelated to basketball.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

Users are overwhelmed by excessive notifications, with no option to customize or filter them, leading to frustration and potential app abandonment.

Subscription Confusion

The app is perceived as misleadingly advertised as free, while many features require a subscription, causing dissatisfaction and feelings of being misled.

Video Access Issues

Users are frustrated with the requirement to pay for accessing video content, which they feel should be included in the free version, leading to negative comparisons with other platforms.

Update Problems

Frequent and lengthy updates are causing inconvenience, with some users unable to access the app until updates are completed, leading to dissatisfaction.

Team Management Flaws

Users experience issues with team management features, such as non-functional codes and inability to delete old teams, which disrupts their experience.

In-App Purchase Frustrations

Users are unhappy with the in-app purchase system, particularly with random sticker allocations that do not meet expectations, leading to feelings of being cheated.

Quotes of the week

Hear from some of the most impactful users to drive changes

As a coach, I've been using this app for 2 years now. It makes everything a lot easier for my team parents and coaching staff. However, I hope the video clipping after live streams gets a revamp, and it would be nice to run the scorebook on this app.

Hey MOJO

I want to be able to control the type of notifications I get and cannot, and end up getting way too many notifications for things which are not important. Even after going through all sections, the app still shows a red notification icon.

Scott Dewald

This app was amazing until MOJO got bought. Since Teamsnap took over, I can barely load the app. It regularly does not start, and I can't get to my schedule or communications with my teams. Fix the app, or our club will look for alternatives.

MLSfanNW

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

MOJO Sports

Top Insights This Week

Excessive Notifications

Constant Upselling

Technical Glitches

Limited Free Content

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts