Mistral

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Mistral's key feedback

Subscription Issues

A significant number of users, approximately 15%, report issues with subscription management, including being charged after cancellation and difficulty in reaching customer support for refunds. This has led to frustration and distrust among users who feel trapped in unwanted subscriptions.

I cancelled my subscription but continue to be charged, and customer support is unresponsive.

Image Alteration Problems

Around 10% of users experience dissatisfaction with the app's image alteration capabilities, noting that it often changes unintended parts of images, such as faces, despite specific instructions. This inconsistency in image processing leads to user frustration.

The app altered faces in my photo when I only wanted to adjust the arm, making it unusable.

Limited Free Features

Approximately 8% of users are disappointed with the limitations of the free version, particularly the daily cap on image generations and message limits, which contradicts the marketed 'unlimited' features. This has led to dissatisfaction among users expecting more from the free tier.

The app claims unlimited image generations, but I hit a daily limit even on the pro version.

App Functionality Glitches

About 12% of users report technical issues such as app freezing, slow response times, and glitches during use, which hinder the overall user experience. These technical problems make the app unreliable for consistent use.

The app frequently freezes and loses my prompts, making it frustrating to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ChatGPT

ChatGPT is highly praised for its versatility and ability to assist with a wide range of tasks, from writing to providing advice. Users appreciate its fast and personalized responses, often describing it as a helpful companion in both personal and professional settings.

#2 RUNNER UP

Mistral

Mistral's Le Chat is recognized for its speed and European origin, offering a strong alternative to American and Chinese AI models. Users appreciate its privacy features and fast, accurate responses, though some note occasional technical issues and limitations.

#3 Straggler

Grammarly

Grammarly is valued for its real-time grammar and spelling corrections, helping users improve their writing skills. While many users find it indispensable for writing emails and documents, some express frustration with its occasional intrusive notifications and errors in suggestions.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users face unauthorized charges even after canceling subscriptions, with no clear way to delete accounts or stop payments. This creates a significant trust issue and dissatisfaction with the app's billing practices.

I canceled my subscription but continue to be charged twice daily, and customer service is unresponsive.

Image Alteration Errors

The app's image editing feature alters unintended parts of photos, such as changing faces when only specific areas like wrinkles are meant to be edited. This results in user frustration and renders the app unusable for precise image editing tasks.

I asked to remove wrinkles from an arm, but it changed our faces to look weird, making the app unusable.

Account Management Flaws

There is no option to cancel free trials or subscriptions within the app, leading to ongoing charges and user frustration. This lack of transparency in account management is a critical flaw.

Image Generation Limitations

Despite marketing unlimited image generation, users encounter daily limits even on pro accounts, contradicting the app's advertised capabilities. This misrepresentation affects user satisfaction and trust.

The app claims unlimited image generation, but I hit a daily limit even with a pro account.

Customer Support Deficiency

Users experience a lack of response from customer support, especially regarding billing and technical issues, leading to unresolved problems and increased user dissatisfaction.

I've reached out multiple times about billing issues, but customer service has not responded.

Feature Inconsistencies

The app's features, such as image recognition and text-to-speech, are either removed or not functioning as expected, leading to user disappointment and reduced app utility.

The image recognition function was removed, which was a key feature for me.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Image Alteration Errors

Account Management Flaws

There is no option to cancel free trials or subscriptions within the app, leading to ongoing charges and user frustration. This lack of transparency in account management is a critical flaw.

Image Generation Limitations

Customer Support Deficiency

Users experience a lack of response from customer support, especially regarding billing and technical issues, leading to unresolved problems and increased user dissatisfaction.

Feature Inconsistencies

The app's features, such as image recognition and text-to-speech, are either removed or not functioning as expected, leading to user disappointment and reduced app utility.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love this app, it's everything I need and then some. It's been fun even with just the free trial, so I can only imagine what the paid promotion is like.

MsMoninka

I paid for the app thinking it kept up to current affairs, trends, history, and more. I recently learned through the outdated answers I was getting, that it is only updated to the end of 2023. I’m requesting a refund.

RebbRom

I specifically said do not alter anything else on the photo. Just remove wrinkles from the arm of the lady. It literally changed our faces to other people. Unusable app, dissatisfied waste.

Ohio Exec

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love this app, it's everything I need and then some. It's been fun even with just the free trial, so I can only imagine what the paid promotion is like.

Candice Wu

App Store

Kelly Williams

Google Play

I specifically said do not alter anything else on the photo. Just remove wrinkles from the arm of the lady. It literally changed our faces to other people. Unusable app, dissatisfied waste.

Koray Okumus

Google Play

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User Experience Report

Report Date

Mistral

Top Insights This Week

Subscription Issues

Image Alteration Problems

Limited Free Features

App Functionality Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts