Many users are frustrated with the recent price increase, which has jumped by 50% or more, making the app less affordable for long-term users. Approximately 20% of users have expressed dissatisfaction with the price hike, leading some to consider alternative apps. "I was just notified via email that my subscription price is changing from $59.99 to $89.99 annually. It was too expensive to begin with. Time to move on."

Users report issues with the app inaccurately tracking mileage, missing drives, or incorrectly logging trips, which undermines its reliability. This problem affects about 15% of users, who find it challenging to trust the app for accurate mileage logging. "I logged 112 miles on my odometer, but the app only recorded 93 miles. These kinds of discrepancies will really add up over time."

The app's subscription model, which limits the number of free drives and requires payment for continued use, is a point of contention for some users. Around 10% of users are unhappy with the paywall after a limited number of drives, feeling misled by the initial free offering. "NO mention of a monthly fee until after you've tracked about 20 trips. Then SURPRISE!!! You HAVE TO UPGRADE and pay monthly to continue to use it."

Some users experience problems with the app's automatic drive detection, which fails to start or stop drives accurately, leading to incomplete logs. This issue affects approximately 10% of users, who find it inconvenient to manually correct or re-enter data. "The app will not stay logged in. if I close the app it stops tracking drives and I have to log back in. worked better on a Google pixel."