Metro Bank Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 15%, report that the app is stuck in a continuous update loop, preventing them from accessing their accounts. This issue persists even after reinstalling the app, rendering it unusable for affected users.
2
Around 10% of users experience frequent crashes and instability, particularly when performing tasks like editing standing orders or making mobile deposits. This instability undermines user confidence in the app's reliability.
3
Approximately 8% of users complain about the app's slow performance, especially when making payments or sending money. This sluggishness frustrates users who expect quick and efficient transactions.
4
About 5% of users face difficulties logging into the app, often due to password issues or the app not recognizing their credentials. This problem is exacerbated by limited customer support availability outside of business hours.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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