Metro Bank Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 20%, report persistent problems with logging into the app and experiencing endless update loops, rendering the app unusable. This issue is causing frustration as users are unable to access their accounts when needed.
2
Around 10% of users are frustrated with the app's inability to show pending transactions or provide instant payment confirmations, which affects their ability to manage finances effectively.
3
Approximately 5% of users express concerns about security, citing issues like unauthorized transactions despite reporting stolen cards, which undermines trust in the bank's security measures.
4
About 8% of users are dissatisfied with customer service, particularly the inability to resolve issues through the app or reach a human representative, leading to unresolved problems and dissatisfaction.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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