Many users express frustration over the high costs associated with app features, which are often behind a paywall. Approximately 20% of users mention feeling that the app's subscription model is a money grab, especially given the luxury status of Mercedes-Benz vehicles.

I can't believe I have to pay extra for features that should be standard in a luxury car app.

A significant number of users report problems with the remote start feature, including the engine shutting off when the door is opened and limitations on the number of remote starts. This issue affects about 15% of users, who find it inconvenient, especially in cold weather.

The remote start feature is useless because the engine shuts off as soon as I open the door.

Users frequently encounter issues with app stability, such as being logged out unexpectedly, updates causing functionality loss, and the app not recognizing vehicles. These problems are mentioned by around 25% of users, leading to a frustrating experience.

The app keeps logging me out and asking for updates that don't fix anything.

Many users are disappointed with the app's limited functionality compared to competitors, such as the inability to control windows or climate settings remotely. Approximately 18% of users express a desire for more comprehensive features that match the luxury brand's reputation.

For a luxury brand, the app should allow me to control more features like climate settings remotely.