Mercedes-Benz

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Mercedes-Benz

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Mercedes-Benz's key feedback

1

Persistent Alarm Issues

Many users report that the app continuously shows false alarm notifications, which cannot be dismissed, causing frustration and anxiety. Approximately 20% of users seem to be affected by this issue, as indicated by multiple reviews mentioning persistent alarm alerts. This problem undermines trust in the app's reliability.

The app keeps showing an active alarm notification even though there's no actual alarm, and it won't let me dismiss it.

2

Remote Start Limitations

Users are frustrated with the remote start feature, which shuts off the engine when the car door is opened, and lacks the ability to control climate settings. This affects about 15% of users who expect more seamless integration and control over their vehicle's features remotely.

The remote start feature is pointless because the engine turns off as soon as I open the door, and I can't adjust the climate settings.

3

App Update Loop

A significant number of users experience an update loop where the app repeatedly prompts for updates, preventing access to features. This issue affects around 10% of users, leading to dissatisfaction and inability to use the app effectively.

The app keeps asking me to update, but even after updating, it won't let me log in and use the features.

4

Subscription Model Frustration

Users express dissatisfaction with the subscription model, feeling that basic features should be included without additional costs. This sentiment is shared by approximately 12% of users, who feel that the app's functionality does not justify the extra expense.

It's frustrating that I have to pay extra for basic features like remote start, which should be included with the car.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Mercedes-Benz
BMW's app is generally well-received, with users appreciating its functionality and ease of use. However, some users express a desire for additional features similar to those offered by Tesla.

#2 RUNNER UP

Mercedes-Benz
Mercedes-Benz app receives mixed feedback; while many users praise its convenience and comprehensive features, others criticize its reliability and customer service, noting frequent crashes and connectivity issues.

#3 Straggler

Mercedes-Benz
Audi's app is criticized for being slow, glitchy, and lacking in features compared to competitors. Users report frequent connectivity issues and a cumbersome interface, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Mercedes-Benz
#1 Users Choice
BMW's app is generally well-received, with users appreciating its functionality and ease of use. However, some users express a desire for additional features similar to those offered by Tesla.
Mercedes-Benz
#2 Runner-up
Mercedes-Benz app receives mixed feedback; while many users praise its convenience and comprehensive features, others criticize its reliability and customer service, noting frequent crashes and connectivity issues.
Mercedes-Benz
#3 Straggler
Audi's app is criticized for being slow, glitchy, and lacking in features compared to competitors. Users report frequent connectivity issues and a cumbersome interface, leading to frustration.

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Nuggets

Major Highlights of the Week

Persistent Alarm Issues
Users experience persistent false alarm notifications that cannot be dismissed, causing frustration and distrust in the app's reliability. This issue undermines the app's core security feature, leading to user dissatisfaction and potential brand damage.
The app keeps showing an active alarm notification even though there is no actual alarm, and it won't let me dismiss it.
Remote Start Limitations
The app's remote start feature is limited by unnecessary restrictions, such as shutting off the engine when the door is opened, which diminishes user convenience. This limitation contrasts with competitor offerings and frustrates users who expect seamless functionality.
The remote start feature turns off the engine as soon as I open the door, which is really annoying.
Subscription Frustrations
Users are frustrated by the need to pay for basic app functionalities, which they feel should be included with the purchase of a luxury vehicle. This paywall approach is perceived as a money grab, negatively impacting customer satisfaction and brand perception.
I have to pay a subscription to use features that should be included with my car purchase.
Compatibility Issues
The app frequently fails to work with older devices or operating systems, leaving some users unable to access features they previously enjoyed. This lack of backward compatibility alienates a segment of the customer base and limits app adoption.
The app no longer works on my older Android device after the latest update.
Inconsistent Connectivity
Users report frequent connectivity issues between the app and their vehicles, leading to unreliable performance and user frustration. This inconsistency undermines the app's utility and erodes trust in its functionality.
The app often fails to connect to my car, making it unreliable for remote functions.
Feature Removal Concerns
Recent updates have removed or altered features that users found valuable, such as trip data and interior temperature display, leading to dissatisfaction. This reduction in functionality without clear communication or rationale frustrates users and diminishes the app's perceived value.
The latest update removed the trip data feature, which I found very useful.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Persistent Alarm Issues
Users experience persistent false alarm notifications that cannot be dismissed, causing frustration and distrust in the app's reliability. This issue undermines the app's core security feature, leading to user dissatisfaction and potential brand damage.
Remote Start Limitations
The app's remote start feature is limited by unnecessary restrictions, such as shutting off the engine when the door is opened, which diminishes user convenience. This limitation contrasts with competitor offerings and frustrates users who expect seamless functionality.
Subscription Frustrations
Users are frustrated by the need to pay for basic app functionalities, which they feel should be included with the purchase of a luxury vehicle. This paywall approach is perceived as a money grab, negatively impacting customer satisfaction and brand perception.
Compatibility Issues
The app frequently fails to work with older devices or operating systems, leaving some users unable to access features they previously enjoyed. This lack of backward compatibility alienates a segment of the customer base and limits app adoption.
Inconsistent Connectivity
Users report frequent connectivity issues between the app and their vehicles, leading to unreliable performance and user frustration. This inconsistency undermines the app's utility and erodes trust in its functionality.
Feature Removal Concerns
Recent updates have removed or altered features that users found valuable, such as trip data and interior temperature display, leading to dissatisfaction. This reduction in functionality without clear communication or rationale frustrates users and diminishes the app's perceived value.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very useful for monitoring my vehicle's status, but it often logs me out and requires frequent re-login, which is frustrating. It would be great if the app could maintain a stable connection and offer more features like remote window control.
A Google user
The app has a lot of potential, but the remote start feature is disappointing. It shuts off when I unlock the car, and I can't control the temperature settings remotely. For a luxury brand, I expected more seamless integration.
A Google user
I appreciate the app's features, but the constant need to update and re-login is a hassle. It would be beneficial if the app could offer more intuitive controls and a smoother user experience, especially for such a premium vehicle.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very useful for monitoring my vehicle's status, but it often logs me out and requires frequent re-login, which is frustrating. It would be great if the app could maintain a stable connection and offer more features like remote window control.
Candice Wu
App Store
The app has a lot of potential, but the remote start feature is disappointing. It shuts off when I unlock the car, and I can't control the temperature settings remotely. For a luxury brand, I expected more seamless integration.
Kelly Williams
Google Play
I appreciate the app's features, but the constant need to update and re-login is a hassle. It would be beneficial if the app could offer more intuitive controls and a smoother user experience, especially for such a premium vehicle.
Koray Okumus
Google Play

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