Mercedes-Benz

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Mercedes-Benz's key feedback

Missing Features

A significant number of users (around 20%) report missing features such as the 'Parkservice-Überwachung' toggle, which they have paid for but cannot access. This issue persists even after multiple app updates and reinstallation attempts.

Despite several updates, the toggle for 'Parkservice-Überwachung' is still missing, which I paid for.

Inaccurate Data

Approximately 15% of users experience issues with the app displaying incorrect vehicle data, such as showing ongoing charging when the cable is disconnected or incorrect window status.

The app shows my car is charging even when the cable is unplugged.

Navigation Issues

Around 10% of users face problems with navigation features, such as the inability to send locations to the car or find charging stations along the route, which hinders the app's usability.

Sending a location to my Mercedes doesn't work; it always says 'location not found'.

Poor Customer Support

About 12% of users express frustration with the lack of effective customer support, as their issues remain unresolved for extended periods despite multiple attempts to contact support.

I've been trying to resolve an app issue for months, but support hasn't provided a solution.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Mercedes-Benz

BMW's app receives mixed feedback, with users praising its reliability and user-friendliness, but also expressing frustration over slow performance and connectivity issues. Some users report frequent errors and poor customer support, which detracts from the overall experience.

#2 RUNNER UP

Mercedes-Benz

Mercedes-Benz's app feedback is polarized, with users appreciating its comprehensive features and ease of use, but many report persistent technical issues and poor customer service. Common complaints include app malfunctions, connectivity problems, and unresponsive support, leading to a frustrating user experience.

#3 Straggler

Mercedes-Benz

Audi's app is criticized for its recent updates, which have introduced more problems than improvements. Users are unhappy with the loss of key functionalities, poor design choices, and frequent errors, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Missing Features

The app lacks a slider to activate the 'Parkservice-Überwachung' feature, despite multiple updates and reinstallations. This omission is frustrating for users who have paid for this digital extra.

Even after several updates, the slider for 'Parkservice-Überwachung' is still missing, making the paid feature unusable.

Widget Disappearance

Recent updates have caused all widgets to disappear from the app, disrupting user experience and functionality. Users are unable to access previously available features through widgets.

After the latest update, all widgets have vanished, and I can't access them anymore.

Inaccurate Data

The app frequently displays incorrect vehicle data, such as open windows or doors when they are closed, and outdated charging information. This inconsistency undermines trust in the app's reliability.

The app shows windows as open when they are actually closed, leading to confusion.

Navigation Issues

The app's navigation feature fails to find shared locations, making it difficult for users to send addresses to their vehicles. This issue is compounded by the car's voice assistant not functioning properly.

Payment Problems

Users experience issues with payment methods not appearing during transactions, leading to frustration and inability to complete purchases. Support has been unhelpful in resolving these payment issues.

My saved credit card doesn't appear during payment, and support couldn't resolve the issue.

Alarm Malfunctions

The app incorrectly displays active alarms, such as theft alerts, even when they have not been triggered, causing unnecessary concern. Users are unable to deactivate these false alarms through the app.

The app shows an active theft alarm that wasn't triggered, and I can't turn it off.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Missing Features

The app lacks a slider to activate the 'Parkservice-Überwachung' feature, despite multiple updates and reinstallations. This omission is frustrating for users who have paid for this digital extra.

Widget Disappearance

Recent updates have caused all widgets to disappear from the app, disrupting user experience and functionality. Users are unable to access previously available features through widgets.

Inaccurate Data

Navigation Issues

Payment Problems

Alarm Malfunctions

Quotes of the week

Hear from some of the most impactful users to drive changes

Despite multiple updates, the app still lacks the slider to activate the 'Parkservice-Überwachung' feature, which I paid for. It's frustrating that this issue persists, and I feel like I'm not getting the service I was promised.

Frank_KS

The app often fails to function properly, and I've been trying to report this issue for three months without any resolution. It's disappointing that the support team hasn't been able to address this problem.

guener74

The app's navigation feature is lacking, especially in finding charging stations along the route. This is essential for planning trips, and it's frustrating that only specific stations are suggested.

Astronightingale

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

The app's navigation feature is lacking, especially in finding charging stations along the route. This is essential for planning trips, and it's frustrating that only specific stations are suggested.

Koray Okumus

Google Play

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User Experience Report

Report Date

Mercedes-Benz

Top Insights This Week

Missing Features

Inaccurate Data

Navigation Issues

Poor Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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