Many users express frustration with Mercari's customer service, citing slow response times and unhelpful resolutions. Approximately 30% of users report dissatisfaction with the support they receive, often feeling left to resolve issues on their own.

Mercari's customer service is the worst I've experienced; they don't help with issues and just send automated replies.

A significant number of users are concerned about scams, with reports of counterfeit items and fraudulent sellers. Around 25% of users mention encountering scams, feeling that Mercari does not adequately protect buyers or take action against fraudulent activities.

I received fake items and Mercari refused to refund me, allowing scammers to continue selling.

Users frequently complain about the high fees associated with buying and selling on Mercari. Approximately 20% of users feel that the fees are excessive and make it difficult to profit from sales or find good deals.

The fees on Mercari are outrageous, making it hard to make any money as a seller.

Many users experience problems with shipping and returns, including delayed shipments and difficulties in processing returns. About 15% of users report issues with shipping protection and the return process, often feeling unsupported by Mercari.

I had a package lost in the mail, and Mercari refused to help or provide a refund.