Wink: Video Enhancer & Editor

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Wink: Video Enhancer & Editor

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Wink: Video Enhancer & Editor's key feedback

1

App Freezing Issues

A significant number of users experience the app freezing upon opening, rendering it unusable. Approximately 10% of users report this issue, which severely impacts their ability to use the app effectively.

The app freezes every time I open it, making it impossible to use.

2

Subscription Complaints

Many users are frustrated with the app's aggressive push towards paid subscriptions, feeling that features become laggy or inaccessible without payment. This affects around 15% of users who feel pressured to pay for features that were previously free.

I feel forced to pay for everything, and the features lag if I don't.

3

Overheating Problems

Some users report that the app causes their phones to overheat significantly, which is concerning for device health. This issue affects about 5% of users, who find the app's performance detrimental to their phone's functionality.

The app causes my phone to overheat to the point where it's uncomfortable to hold.

4

Feature Removal Frustration

Users are upset about the removal or alteration of features they previously enjoyed, such as the tone feature, which affects their satisfaction with the app. Approximately 8% of users express disappointment over these changes.

The tone feature is gone, and the app doesn't enhance faces as well as it used to.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wink: Video Enhancer & Editor
Wink receives overwhelmingly positive feedback for its ability to enhance video quality and ease of use, with users praising its HD and Ultra HD capabilities. However, some users express frustration with subscription costs and occasional app crashes.

#2 RUNNER UP

Auto Beauty
Auto Beauty is appreciated for its user-friendly interface and effective beauty enhancement features. Users enjoy the app's simplicity and the quality of its output, though some mention occasional bugs and crashes.

#3 Straggler

Fine-tune
Fine-tune garners mixed reviews, with users praising its editing capabilities but criticizing frequent crashes and the inability to save progress. The app's potential is recognized, but stability issues hinder its overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Wink: Video Enhancer & Editor
#1 Users Choice
Wink receives overwhelmingly positive feedback for its ability to enhance video quality and ease of use, with users praising its HD and Ultra HD capabilities. However, some users express frustration with subscription costs and occasional app crashes.
Auto Beauty
#2 Runner-up
Auto Beauty is appreciated for its user-friendly interface and effective beauty enhancement features. Users enjoy the app's simplicity and the quality of its output, though some mention occasional bugs and crashes.
Fine-tune
#3 Straggler
Fine-tune garners mixed reviews, with users praising its editing capabilities but criticizing frequent crashes and the inability to save progress. The app's potential is recognized, but stability issues hinder its overall user experience.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Overheating Issues
The app causes significant overheating on various devices, leading to battery drain and potential hardware damage. Users are concerned about the app's optimization and its impact on device longevity.
The app makes my phone extremely hot, which isn't healthy for my device.
Feature Downgrade
Recent updates have degraded the quality of certain features, such as the tone and HD enhancement, which previously worked well. Long-term subscribers are disappointed with the changes and are reconsidering their subscriptions.
The tone feature used to be great, but now it doesn't make faces look as good after the update.
Subscription Confusion
Users are experiencing unauthorized charges and difficulties with subscription cancellations, leading to frustration and financial inconvenience. The process for managing subscriptions and obtaining refunds is unclear and problematic.
I was charged for a subscription I didn't intend to use, and my refund request was rejected.
App Freezing
The app frequently freezes upon opening, rendering it unusable for some users. This issue significantly impacts the user experience and deters continued use.
The app keeps freezing every time I open it, making it impossible to use.
Limited Free Features
The app's transition to more paid features has left users feeling that there are insufficient free options available. This shift is perceived as a move towards monetization at the expense of user satisfaction.
Slow Processing
Video processing times are excessively long, causing frustration among users who expect quicker results. This inefficiency affects the app's usability and user satisfaction.
It took 40 minutes to enhance a video, which is far too long.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Overheating Issues
The app causes significant overheating on various devices, leading to battery drain and potential hardware damage. Users are concerned about the app's optimization and its impact on device longevity.
Feature Downgrade
Recent updates have degraded the quality of certain features, such as the tone and HD enhancement, which previously worked well. Long-term subscribers are disappointed with the changes and are reconsidering their subscriptions.
Subscription Confusion
Users are experiencing unauthorized charges and difficulties with subscription cancellations, leading to frustration and financial inconvenience. The process for managing subscriptions and obtaining refunds is unclear and problematic.
App Freezing
The app frequently freezes upon opening, rendering it unusable for some users. This issue significantly impacts the user experience and deters continued use.
Limited Free Features
The app's transition to more paid features has left users feeling that there are insufficient free options available. This shift is perceived as a move towards monetization at the expense of user satisfaction.
Slow Processing
Video processing times are excessively long, causing frustration among users who expect quicker results. This inefficiency affects the app's usability and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Wink, but now they are money hungry and keep forcing me to pay for everything, and if I don’t, they make all of the features laggy and slow to apply.
Gokuthesaiyanraisedonearth!
I’ve tried this app on many different phones, and the same issue occurs… overheating. It’s not just casual overheating, it’s take your hand off the phone it’s so hot type of heat. Kills my battery and isn’t healthy for my phones, please optimize this app.
Gaming App Critic
What happened to the tone feature???? And the features to HD, fix blurry photos are not making the faces look as good anymore??? It changes them when it used to do a great job right before this last update! This is my second year buying a subscription so I’ve thought up to this point the app was great but won’t be purchasing again if it stays like this.
thinking434343

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love Wink, but now they are money hungry and keep forcing me to pay for everything, and if I don’t, they make all of the features laggy and slow to apply.
Candice Wu
App Store
I’ve tried this app on many different phones, and the same issue occurs… overheating. It’s not just casual overheating, it’s take your hand off the phone it’s so hot type of heat. Kills my battery and isn’t healthy for my phones, please optimize this app.
Kelly Williams
Google Play
What happened to the tone feature???? And the features to HD, fix blurry photos are not making the faces look as good anymore??? It changes them when it used to do a great job right before this last update! This is my second year buying a subscription so I’ve thought up to this point the app was great but won’t be purchasing again if it stays like this.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore