Wink: Video Enhancer & Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Wink: Video Enhancer & Editor's key feedback

Subscription Model Frustration

Many users are frustrated with the shift from free to paid features, particularly the Ultra HD restoration, which was once free but now requires a subscription. Approximately 40% of users express dissatisfaction with this change, feeling that the app has become too focused on monetization.

The app used to be great, but now everything is behind a paywall, and it's disappointing.

Slow Processing Times

Users report that video processing times are excessively long, with some enhancements taking up to an hour. This issue affects around 15% of users, who find the app inefficient and time-consuming.

Enhancing a short video takes forever, and I can't use the app in the background, which is frustrating.

App Stability Issues

A number of users experience frequent app crashes and freezing, making it difficult to use the app effectively. This problem impacts about 10% of users, who are unable to rely on the app for consistent performance.

The app keeps freezing every time I open it, and now it doesn't work at all.

Confusing Subscription and Credit System

Some users are confused by the subscription and credit system, particularly why additional credits are needed when they already pay for a subscription. This confusion affects approximately 5% of users, who feel the system is unnecessarily complicated.

If I'm paying for a subscription, why do I still need credits for certain features?

COMPETITORS ANALYSIS

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#1 USERS CHOICE

InShot

InShot receives high praise for its user-friendly interface and comprehensive editing features, making it a favorite among users for creating high-quality videos. Users appreciate the app's ease of use and the ability to produce professional-looking content without a steep learning curve. However, some users have reported issues with exporting longer videos and occasional glitches.

#2 RUNNER UP

Wink: Video Enhancer & Editor

Wink garners mixed feedback, with users praising its ability to enhance video quality and its range of editing features. However, many users express frustration over the app's shift towards a subscription model, limiting free features and causing dissatisfaction among long-time users. The app's performance issues and perceived greediness have also been points of contention.

#3 Straggler

Remini

Remini is appreciated for its powerful photo enhancement capabilities, but users are increasingly frustrated with the app's aggressive monetization strategies and frequent ads. Many users report difficulties with subscription management and feel that the app has become too focused on profit, detracting from the user experience.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with the transition from free to paid features, particularly the Ultra HD restoration, which was once free but now requires a subscription. This shift is perceived as a bait-and-switch tactic, leading to dissatisfaction and app abandonment.

I used to love Wink, but now they are money hungry and keep forcing me to pay for everything.

Processing Delays

The app's video enhancement process is excessively slow, taking up to an hour for short clips, which is inefficient and frustrating for users. This inefficiency is causing users to label the app as a scam and consider alternatives.

Each Enhance of a video takes like an hour, with short clips like 5-10 seconds taking 15 minutes.

Save Functionality Issues

Users are experiencing failures when attempting to save AI-repaired videos, which undermines the app's core functionality. This technical issue is leading to user dissatisfaction and negative reviews.

I can’t save my AI repaired video; it says failed to save.

Background Processing Limitations

The app requires users to keep it open during processing, preventing multitasking and causing inconvenience. This limitation is seen as a significant drawback, especially for users who need to manage their time efficiently.

You can’t close the app and let it work in the background anymore, you have to babysit it while it moves so slow.

Ad Spam Concerns

The app's reliance on ad spamming for free use is perceived as intrusive and detracts from the user experience. This approach is seen as prioritizing revenue over customer satisfaction.

Since this app isn’t unique, it ad spams for free use and doesn’t care about customer service.

Feature Lag and Slowdown

Users report that features become laggy and slow to apply if they do not pay for the subscription, which is seen as a coercive tactic. This perceived degradation of service quality is driving users away.

If I don’t pay, they make all of the features laggy and slow to apply.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Processing Delays

Save Functionality Issues

Background Processing Limitations

Ad Spam Concerns

The app's reliance on ad spamming for free use is perceived as intrusive and detracts from the user experience. This approach is seen as prioritizing revenue over customer satisfaction.

Feature Lag and Slowdown

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Wink, but now they are money hungry and keep forcing me to pay for everything, and if I don’t, they make all of the features laggy and slow to apply.

Gokuthesaiyanraisedonearth!

I love this app so much, I use it very often to make my edits high quality. However, the Ultra HD option is now behind pay walls. I don’t understand why when apps or companies start getting popularized by consumers, they immediately start becoming greedy, taking the very thing that people use the app for.

aiwjisenwkbb

I edit almost every day. Wink helps me a lot to fix quality and make it better. But just now recently they added everything that has to do with that pro. Now I can’t use anything. It used to be a lifesaver then it becomes money hungry.

Lillie_55

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The quotes of the week

Hear from some of the most impactful users to drive changes

I used to love Wink, but now they are money hungry and keep forcing me to pay for everything, and if I don’t, they make all of the features laggy and slow to apply.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Wink: Video Enhancer & Editor

Top Insights This Week

Subscription Model Frustration

Slow Processing Times

App Stability Issues

Confusing Subscription and Credit System

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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