MEGA

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of MEGA's key feedback

Insufficient Disk Space Error

A significant number of users, approximately 15%, report encountering an 'Insufficient Disk Space' error despite having ample storage available. This issue prevents them from uploading or downloading files, leading to frustration and a perception of the app as unreliable.

Even with 3TB of space, I keep getting 'Transfer failed: Insufficient disk space' errors.

Video Playback Issues

Around 10% of users experience problems with video playback, such as buffering and freezing, which makes it difficult to watch videos smoothly. This issue affects the app's usability for media consumption.

Videos buffer excessively, making it impossible to watch a 5-minute clip without interruptions.

Subscription and Billing Problems

Approximately 8% of users have faced issues with subscription billing, including unexpected charges and difficulties in canceling subscriptions. This has led to dissatisfaction and accusations of unfair billing practices.

I was charged $130 for a year instead of the $12 monthly subscription I intended to purchase.

File Management Limitations

About 7% of users are frustrated with file management limitations, such as the inability to delete files when storage is full without upgrading to a paid plan. This restriction is seen as a barrier to efficient file management.

I can't delete files to free up space unless I pay for a subscription, which feels like being taken advantage of.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Drive

Google Drive receives high praise for its ease of use, integration with other Google services, and reliable storage capabilities. Users appreciate its organizational features and seamless access across devices, although some criticize its user interface and occasional upload issues.

#2 RUNNER UP

MEGA

MEGA is appreciated for its strong security features and generous free storage, but users report issues with video playback, app bugs, and customer service. While some users find it reliable for storing and accessing files, others express frustration with its subscription model and technical glitches.

#3 Straggler

Dropbox

Dropbox is valued for its long-standing reliability and ease of use, especially for file sharing and collaboration. However, users express dissatisfaction with its pricing, limited free storage, and recent changes that complicate file access and metadata retention.

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Nuggets

Major Highlights of the Week

Transfer Errors

Users experience 'Transfer failed: Insufficient disk space' errors despite having ample storage available, indicating a potential bug in the storage allocation system.

I have 3TB of space but still get 'Transfer failed: Insufficient disk space' errors.

Playback Issues

The media player struggles with buffering, making it difficult to watch videos smoothly, which undermines the app's usability for media consumption.

The media player buffers excessively, making it impossible to watch videos without interruptions.

Users face difficulties logging into the app, even after reinstalling and using VPNs, suggesting issues with the app's authentication or network compatibility.

I can't log in despite reinstalling the app and using VPNs, unlike the website which works with VPN.

Subscription Overcharge

There are instances of users being overcharged for subscriptions, with inadequate customer support response times exacerbating the issue.

I was charged $130 instead of $12 for a subscription, and support took too long to respond.

File Management Downgrade

The removal of folder item counts in thumbnail view has made file management less efficient, adding unnecessary steps for users.

I miss seeing item counts in thumbnail view, which made file management smoother.

Download Throttling

Download speeds are throttled significantly, especially near completion, which frustrates users and suggests a push towards paid subscriptions.

Download speeds drop from 5MB/s to 50bytes/s near completion, pushing for subscription upgrades.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Transfer Errors

Users experience 'Transfer failed: Insufficient disk space' errors despite having ample storage available, indicating a potential bug in the storage allocation system.

Playback Issues

The media player struggles with buffering, making it difficult to watch videos smoothly, which undermines the app's usability for media consumption.

Users face difficulties logging into the app, even after reinstalling and using VPNs, suggesting issues with the app's authentication or network compatibility.

Subscription Overcharge

There are instances of users being overcharged for subscriptions, with inadequate customer support response times exacerbating the issue.

File Management Downgrade

The removal of folder item counts in thumbnail view has made file management less efficient, adding unnecessary steps for users.

Download Throttling

Download speeds are throttled significantly, especially near completion, which frustrates users and suggests a push towards paid subscriptions.

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a subscription to get more space, but I still get 'Transfer failed: Insufficient disk space' errors despite having 3TB available. This feels like a scam.

unhappy shopper

The media player is horrible with a lot of buffering. Watching a 5-minute clip takes 15 minutes due to loading issues.

Nick Wonders

Managing files used to be more efficient with thumbnail view showing item counts. Now, I have to switch to list view, which adds unnecessary steps.

hypedsoul

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The quotes of the week

Hear from some of the most impactful users to drive changes

I paid for a subscription to get more space, but I still get 'Transfer failed: Insufficient disk space' errors despite having 3TB available. This feels like a scam.

Candice Wu

App Store

The media player is horrible with a lot of buffering. Watching a 5-minute clip takes 15 minutes due to loading issues.

Kelly Williams

Google Play

Managing files used to be more efficient with thumbnail view showing item counts. Now, I have to switch to list view, which adds unnecessary steps.

Koray Okumus

Google Play

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User Experience Report

Report Date

MEGA

Top Insights This Week

Insufficient Disk Space Error

Video Playback Issues

Subscription and Billing Problems

File Management Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts