MEGA

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of MEGA's key feedback

Data Loss Concerns

A significant number of users report losing access to their files, with some accounts being locked or data being deleted without warning. This issue affects approximately 15% of users, causing distress and loss of important data.

I lost all my important photos and videos after logging in months later, with no explanation from MEGA.

Connection Issues

Many users experience problems with the app connecting to the server, leading to an inability to access files or use the app effectively. This affects around 10% of users, making the app unreliable for them.

The app constantly gets stuck at 'connecting to server' and I can't access my files.

Download and Upload Failures

Users frequently encounter issues with downloads and uploads failing to complete, often restarting or getting stuck at high percentages. This affects about 12% of users, leading to frustration and wasted time.

My downloads often stop at 99% and then restart, wasting my data and time.

Aggressive Monetization

There is a perception among users that MEGA aggressively pushes for paid subscriptions, with limitations on free accounts and frequent ads. This affects approximately 8% of users, who feel pressured to upgrade.

The app constantly pushes me to upgrade, and my account gets locked if I reach the free limit.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dropbox

Dropbox receives mixed feedback, with users appreciating its file management capabilities and ease of use, but many are frustrated by the limited free storage and frequent prompts to upgrade. Some users report technical issues like app crashes and difficulties with file synchronization.

#2 RUNNER UP

Google Drive

Google Drive is praised for its seamless integration with other Google services and ease of access across devices. However, users often complain about upload issues and the app's tendency to get stuck, which can be frustrating for those relying on it for important file storage.

#3 Straggler

MEGA

MEGA is appreciated for its strong security features and generous free storage, but users express frustration with its transfer quota limitations and frequent app crashes. The app's performance issues and aggressive monetization strategies, such as ads and prompts to upgrade, are common points of criticism.

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Nuggets

Major Highlights of the Week

Account Lock Issues

Users experience account lockouts and find the recovery process cumbersome, leading to frustration and potential data loss. The inability to easily unlock accounts or reset passwords without extensive steps is a significant pain point.

I had to jump through so many hoops to get back into my account, and it took over 10 minutes.

Data Deletion Concerns

There are alarming reports of data being deleted without warning, causing users to lose important files and memories. This unexpected data loss severely impacts trust in the service.

Mega just deleted 820GB of science data without any warning, and support won't respond.

Transfer Quota Frustrations

The transfer quota limits are seen as restrictive and lead to interrupted downloads, causing dissatisfaction among users who feel pressured to upgrade. This limitation is perceived as a barrier to accessing their own files.

I can only download 4GB every 6 hours, which is ridiculous and annoying.

App Crashing Issues

Frequent app crashes disrupt user experience, particularly when trying to access or play media files. This instability undermines the app's reliability and usability.

The app crashes after playing one song, making it unusable for music playback.

Slow Upload/Download Speeds

Users report slow upload and download speeds, which are inconsistent with their internet capabilities, leading to inefficiencies and frustration. This performance issue detracts from the app's core functionality.

It takes forever to download a 5MB file, even with a 5G connection.

Invasive Ads

The introduction of ads has been poorly received, with users feeling that it compromises the app's previously ad-free experience. This change is seen as a negative shift in user experience.

Ads have been added to the app, which questions the privacy and is very annoying.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Lock Issues

Data Deletion Concerns

There are alarming reports of data being deleted without warning, causing users to lose important files and memories. This unexpected data loss severely impacts trust in the service.

Transfer Quota Frustrations

App Crashing Issues

Frequent app crashes disrupt user experience, particularly when trying to access or play media files. This instability undermines the app's reliability and usability.

Slow Upload/Download Speeds

Invasive Ads

The introduction of ads has been poorly received, with users feeling that it compromises the app's previously ad-free experience. This change is seen as a negative shift in user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love MEGA for its security, speed, and excellence. No criticism. I’m usually critical but not here!

Pwj60666

Week of May 27th, 2025

This is my favorite way to transfer files and store some of my data. I am a long-time subscriber and hope the app continues to receive updates. My most desired change is to allow for AV1 decoding to work properly on supported devices.

Riseabove02

Week of May 27th, 2025

Mega just deleted 820GB of science data of a renowned scientist without any warning. They won’t even respond to support requests. If you use them, have a 3-2-1 backup strategy because your data could be gone without warning.

BradStudio

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love MEGA for its security, speed, and excellence. No criticism. I’m usually critical but not here!

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

MEGA

Top Insights This Week

Data Loss Concerns

Connection Issues

Download and Upload Failures

Aggressive Monetization

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts