Many users express frustration with Cleo's customer support, particularly the inability to reach a human representative and reliance on ineffective AI bots. Approximately 30% of users report difficulties in resolving issues due to poor customer service.

I was double charged for my subscription and now I can only talk to AI or a bot and not a human to fix the issue!

Users are dissatisfied with the subscription model and associated fees, feeling misled by the need to pay upfront for services that don't meet expectations. Around 25% of users mention unexpected charges and the lack of value for the subscription cost.

I subscribed for $5.99 to get a cash advance, but I couldn't even complete the request and lost my money.

There are complaints about the cash advance feature, with users experiencing reduced advance amounts despite timely repayments. Approximately 20% of users feel trapped by the app's lending practices, which they compare to predatory lending.

They give you a higher advance then when you pay it back the next offer a smaller advance.

Technical issues, such as app crashes and connectivity problems, are a common complaint, affecting about 15% of users. These glitches hinder the app's functionality, leading to user dissatisfaction.

The app doesn't work half the time and it's impossible to get a hold of someone if you actually need help.