McAfee Security: Privacy & VPN

User Experience Report

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McAfee Security: Privacy & VPN

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of McAfee Security: Privacy & VPN's key feedback

1

Login Issues

Many users report being unable to log into the app, with issues ranging from unresponsive buttons to login screens freezing. Approximately 15% of users seem to be affected by this problem, leading to frustration and inability to use the app's features.

I can't get past the login screen; it just freezes every time I try.

2

Subscription Problems

Users frequently encounter difficulties with subscription management, including unauthorized renewals and challenges in canceling subscriptions. This issue affects about 10% of users, causing dissatisfaction and feelings of being trapped in unwanted services.

I canceled my subscription, but they still charged me for renewal.

3

App Compatibility

A significant number of users report that the app is no longer compatible with their devices, particularly older models, which prevents them from receiving updates or using the app. This affects around 12% of users, leaving them without protection despite having active subscriptions.

The app says it's no longer compatible with my phone, even though I have a subscription.

4

VPN Connectivity Issues

Users experience frequent problems with the VPN feature, including failure to connect and disruptions in internet service. This issue impacts approximately 8% of users, leading to frustration and questioning the reliability of the service.

The VPN never connects and just keeps spinning, even after reinstalling the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

McAfee Security: Privacy & VPN
McAfee Security receives high praise for its ease of use, comprehensive protection, and reliability, with many users expressing trust and satisfaction over years of use. However, some users report issues with device compatibility, battery drain, and difficulties with certain features, indicating room for improvement.

#2 RUNNER UP

Avast One
Avast One is appreciated for its free VPN and user-friendly interface, with many users finding it reliable and effective for basic security needs. Nonetheless, some users experience issues with app performance and customer service, and there are complaints about the push towards premium features.

#3 Straggler

Norton 360: Mobile Security
Norton 360 faces significant criticism for its VPN functionality, with many users unable to change regions and experiencing app crashes. While some users appreciate its comprehensive security features, the overall feedback is negative due to technical issues and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
McAfee Security: Privacy & VPN
#1 Users Choice
McAfee Security receives high praise for its ease of use, comprehensive protection, and reliability, with many users expressing trust and satisfaction over years of use. However, some users report issues with device compatibility, battery drain, and difficulties with certain features, indicating room for improvement.
Avast One
#2 Runner-up
Avast One is appreciated for its free VPN and user-friendly interface, with many users finding it reliable and effective for basic security needs. Nonetheless, some users experience issues with app performance and customer service, and there are complaints about the push towards premium features.
Norton 360: Mobile Security
#3 Straggler
Norton 360 faces significant criticism for its VPN functionality, with many users unable to change regions and experiencing app crashes. While some users appreciate its comprehensive security features, the overall feedback is negative due to technical issues and poor customer support.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience significant difficulties logging into the app, with some unable to proceed past the initial screens. This issue is exacerbated by the app's failure to recognize valid credentials, leading to user frustration and inability to access services.
I can't log in with my Google account, and it keeps saying my credentials are invalid.
Subscription Problems
The app's subscription management is problematic, with users reporting unauthorized renewals and difficulties in canceling subscriptions. This has led to perceptions of deceptive practices and dissatisfaction with customer service.
I canceled my subscription, but they still charged me, and I can't get a refund.
Compatibility Issues
The app frequently becomes incompatible with certain devices, leaving users unable to access features they paid for. This results in a lack of protection and frustration as users are left without alternatives.
My device is no longer compatible with the app, but I still have an active subscription.
VPN Connectivity
The VPN feature often fails to connect or maintain a stable connection, causing disruptions in service. Users report that this issue persists despite attempts to troubleshoot, leading to dissatisfaction with the app's reliability.
The VPN won't connect, and I've tried everything to fix it.
App Freezing
The app frequently freezes or becomes unresponsive, particularly after updates, rendering it unusable. This issue prevents users from accessing security features and contributes to a negative user experience.
After the latest update, the app freezes on the login screen and is unusable.
Customer Support Challenges
Users find customer support unhelpful and difficult to navigate, especially when dealing with technical issues or seeking refunds. This lack of effective support exacerbates user frustration and diminishes trust in the service.
Customer support couldn't help me cancel my subscription, and I was left without a solution.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience significant difficulties logging into the app, with some unable to proceed past the initial screens. This issue is exacerbated by the app's failure to recognize valid credentials, leading to user frustration and inability to access services.
Subscription Problems
The app's subscription management is problematic, with users reporting unauthorized renewals and difficulties in canceling subscriptions. This has led to perceptions of deceptive practices and dissatisfaction with customer service.
Compatibility Issues
The app frequently becomes incompatible with certain devices, leaving users unable to access features they paid for. This results in a lack of protection and frustration as users are left without alternatives.
VPN Connectivity
The VPN feature often fails to connect or maintain a stable connection, causing disruptions in service. Users report that this issue persists despite attempts to troubleshoot, leading to dissatisfaction with the app's reliability.
App Freezing
The app frequently freezes or becomes unresponsive, particularly after updates, rendering it unusable. This issue prevents users from accessing security features and contributes to a negative user experience.
Customer Support Challenges
Users find customer support unhelpful and difficult to navigate, especially when dealing with technical issues or seeking refunds. This lack of effective support exacerbates user frustration and diminishes trust in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

I purchased the annual plan for my iPhone and it does not get past the first few steps. I tried to get help but the bot is convoluted and confusing. It suggested I call their help desk but I am deaf. I want a refund.
Radar O'Reiley
Week of July 22nd, 2025
McAfee makes unsubscribing unnecessarily difficult, and keeps attempting to withdraw renewal fees from my account even after cancellation attempts. This feels deceptive and predatory. Avoid.
Reem203o
Week of July 22nd, 2025
I have used McAfee for over 20 years for my personal information. As an IT contractor, I also noted the majority of my more security-aware customers using McAfee. I feel well protected using McAfee.
RWVH
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I purchased the annual plan for my iPhone and it does not get past the first few steps. I tried to get help but the bot is convoluted and confusing. It suggested I call their help desk but I am deaf. I want a refund.
Candice Wu
App Store
McAfee makes unsubscribing unnecessarily difficult, and keeps attempting to withdraw renewal fees from my account even after cancellation attempts. This feels deceptive and predatory. Avoid.
Kelly Williams
Google Play
I have used McAfee for over 20 years for my personal information. As an IT contractor, I also noted the majority of my more security-aware customers using McAfee. I feel well protected using McAfee.
Koray Okumus
Google Play

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