McAfee Security: Privacy & VPN
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Approximately 15% of users seem to face these issues, leading to frustration and distrust. "I canceled my subscription, but it still shows active and keeps charging me."
2
Users frequently experience issues with the VPN service, such as disconnections and inability to connect, affecting around 10% of users. This leads to dissatisfaction as the VPN is a key feature. "The VPN keeps disconnecting and won't let me reconnect, making it unreliable."
3
A significant number of users, about 12%, report that the app is slow, crashes, or is incompatible with their devices, which hinders their ability to use the service effectively. "The app takes forever to start and often crashes, making it unusable."
4
Around 8% of users express frustration with customer support, citing long wait times and unhelpful responses, which exacerbates their issues with the app. "Customer support is unresponsive, and I can't get help with my subscription problems."
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