McAfee Security: Privacy & VPN

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

McAfee Security: Privacy & VPN

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of McAfee Security: Privacy & VPN's key feedback

1

VPN Connectivity Issues

A significant number of users report that the VPN feature causes connectivity problems, such as blocking Wi-Fi access or specific websites, affecting approximately 20% of users. This issue often requires users to uninstall and reinstall the app to regain connectivity.

The VPN blocks everything, including my bank app, making it unusable.

2

Customer Support Frustrations

Users express frustration with the lack of accessible customer support, as they are often redirected to FAQs without finding direct contact information, affecting around 15% of users. This leads to unresolved issues and increased dissatisfaction.

I keep getting thrown back to the FAQ with no contact info available, which is extremely frustrating.

3

Automatic Renewal Complaints

There are complaints about automatic renewals and unexpected charges without clear consent, affecting about 10% of users. This practice is perceived as deceptive, leading to financial disputes and dissatisfaction.

I've been charged for a renewal I didn't authorize, and it's been a struggle to get my money back.

4

App Performance and Reliability

Users report frequent app crashes, freezing, and issues with the app not loading properly, affecting approximately 25% of users. These performance issues undermine the app's reliability and user trust.

The app frequently crashes and disconnects the VPN, making it unreliable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Norton 360: Mobile Security
Norton 360 receives overwhelmingly positive feedback for its reliable protection and ease of use. Users appreciate its ability to block malicious sites and provide peace of mind, although some mention issues with VPN performance and customer service.

#2 RUNNER UP

Bitdefender Mobile Security
Bitdefender is praised for its effective security features and user-friendly interface. Users commend its seamless operation and strong protection, though some express concerns about occasional app malfunctions and notifications.

#3 Straggler

McAfee Security: Privacy & VPN
McAfee Security receives mixed feedback, with users criticizing its frequent app crashes, VPN issues, and high renewal costs. While some appreciate its features, many express dissatisfaction with its performance and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Norton 360: Mobile Security
#1 Users Choice
Norton 360 receives overwhelmingly positive feedback for its reliable protection and ease of use. Users appreciate its ability to block malicious sites and provide peace of mind, although some mention issues with VPN performance and customer service.
Bitdefender Mobile Security
#2 Runner-up
Bitdefender is praised for its effective security features and user-friendly interface. Users commend its seamless operation and strong protection, though some express concerns about occasional app malfunctions and notifications.
McAfee Security: Privacy & VPN
#3 Straggler
McAfee Security receives mixed feedback, with users criticizing its frequent app crashes, VPN issues, and high renewal costs. While some appreciate its features, many express dissatisfaction with its performance and customer support.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

VPN Connectivity Issues
The VPN feature frequently disconnects or blocks internet access, causing significant disruptions in connectivity. Users report having to uninstall and reinstall the app multiple times daily to regain access.
The VPN freezes when connecting to WiFi and prevents me from accessing WiFi.
Customer Support Gaps
Users struggle to find effective customer support, often being redirected to FAQs without resolution. The lack of direct contact options leads to frustration and unresolved issues.
I’m trying to resolve an issue and I keep getting thrown back to the FAQ.
Subscription Renewal Concerns
There is dissatisfaction with automatic subscription renewals and the lack of clear communication regarding pricing changes. Users feel deceived by unexpected charges and the difficulty in opting out.
I have been charged a ridiculous amount for the past 3 years for 'protection' that I don’t even get to decide if I want to keep or refuse.
App Performance Issues
The app frequently crashes or fails to load, rendering it unusable for some users. This instability undermines trust in the app's reliability and security capabilities.
For this app just keeps loading, it doesn’t do anything else.
Security Efficacy Doubts
Users question the app's ability to detect and prevent security threats, citing instances where malware was missed. This raises concerns about the app's core functionality and effectiveness.
Their scans showed my computer was fine, but a professional found serious malware.
Intrusive Notifications
Excessive and threatening notifications about subscription renewals and security alerts are perceived as spammy and aggressive. This approach damages user trust and satisfaction.
McAfee has been sending me many threatening messages daily since I did not renew their service!
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
VPN Connectivity Issues
The VPN feature frequently disconnects or blocks internet access, causing significant disruptions in connectivity. Users report having to uninstall and reinstall the app multiple times daily to regain access.
Customer Support Gaps
Users struggle to find effective customer support, often being redirected to FAQs without resolution. The lack of direct contact options leads to frustration and unresolved issues.
Subscription Renewal Concerns
There is dissatisfaction with automatic subscription renewals and the lack of clear communication regarding pricing changes. Users feel deceived by unexpected charges and the difficulty in opting out.
App Performance Issues
The app frequently crashes or fails to load, rendering it unusable for some users. This instability undermines trust in the app's reliability and security capabilities.
Security Efficacy Doubts
Users question the app's ability to detect and prevent security threats, citing instances where malware was missed. This raises concerns about the app's core functionality and effectiveness.
Intrusive Notifications
Excessive and threatening notifications about subscription renewals and security alerts are perceived as spammy and aggressive. This approach damages user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The VPN freezes when connecting to WiFi and prevents me from accessing WiFi. The only solution is to uninstall and reinstall the app, which I have to do several times every day.
User DR!
Week of April 21st, 2025
Frequent crashes, and the app disconnects VPN then crashes almost every time device sleeps. I have sent a huge number of logs over the past months, but no improvement. Actual security performance must not matter, as the main feature of the app is apparently upselling services, on the few times it remains open.
User Starman 83
Week of April 21st, 2025
I’m trying to resolve an issue and I keep getting thrown back to the FAQ. There is no contact info to be found anywhere. No help at all. Extremely frustrating!
User KarenSeb777
Week of April 21st, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The VPN freezes when connecting to WiFi and prevents me from accessing WiFi. The only solution is to uninstall and reinstall the app, which I have to do several times every day.
Candice Wu
App Store
Frequent crashes, and the app disconnects VPN then crashes almost every time device sleeps. I have sent a huge number of logs over the past months, but no improvement. Actual security performance must not matter, as the main feature of the app is apparently upselling services, on the few times it remains open.
Kelly Williams
Google Play
I’m trying to resolve an issue and I keep getting thrown back to the FAQ. There is no contact info to be found anywhere. No help at all. Extremely frustrating!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy

14 day free trial of paid features

⁠Migrate your feedback in one-click