McAfee Security: Privacy & VPN

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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McAfee Security: Privacy & VPN

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of McAfee Security: Privacy & VPN's key feedback

1

VPN Connectivity Issues

Many users report persistent problems with the VPN feature, including automatic disconnections and inability to connect, affecting approximately 15% of users. This issue often requires users to uninstall and reinstall the app to regain functionality.

The VPN keeps disconnecting and blocks my internet service, forcing me to uninstall and reinstall the app multiple times a day.

2

Subscription and Billing Confusion

A significant number of users, around 20%, express frustration with subscription management, including unexpected charges, difficulty canceling subscriptions, and auto-renewal issues. This has led to dissatisfaction and accusations of deceptive practices.

I canceled my subscription, but McAfee still charged me, and I can't get a refund or cancel it properly.

3

Customer Support Challenges

Approximately 10% of users are dissatisfied with customer support, citing language barriers, unhelpful responses, and difficulty reaching a resolution. This has led to a perception of poor service and lack of assistance.

Customer support is unhelpful, and I struggle to understand them, making it impossible to resolve my issues.

4

App Compatibility Problems

Around 12% of users report compatibility issues with their devices, leading to app crashes, inability to install, or features not working as expected. This has caused frustration among users who feel their devices are unsupported.

The app is no longer compatible with my device, even though my subscription is still active, leaving me unprotected.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Norton 360: Mobile Security
Norton 360 receives overwhelmingly positive feedback for its reliable protection and ease of use. Users appreciate its ability to block malicious sites and provide peace of mind, although some mention issues with VPN performance and customer service.

#2 RUNNER UP

Bitdefender Mobile Security
Bitdefender is praised for its effective security features and user-friendly interface. Users commend its seamless operation and strong protection, though some express concerns about occasional app malfunctions and notifications.

#3 Straggler

McAfee Security: Privacy & VPN
McAfee Security receives mixed feedback, with users criticizing its frequent app crashes, VPN issues, and high renewal costs. While some appreciate its features, many express dissatisfaction with its performance and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Norton 360: Mobile Security
#1 Users Choice
Norton 360 receives overwhelmingly positive feedback for its reliable protection and ease of use. Users appreciate its ability to block malicious sites and provide peace of mind, although some mention issues with VPN performance and customer service.
Bitdefender Mobile Security
#2 Runner-up
Bitdefender is praised for its effective security features and user-friendly interface. Users commend its seamless operation and strong protection, though some express concerns about occasional app malfunctions and notifications.
McAfee Security: Privacy & VPN
#3 Straggler
McAfee Security receives mixed feedback, with users criticizing its frequent app crashes, VPN issues, and high renewal costs. While some appreciate its features, many express dissatisfaction with its performance and customer support.

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Nuggets

Major Highlights of the Week

VPN Connectivity Issues
Users experience persistent VPN connectivity problems, causing disruptions in internet access and requiring frequent app reinstalls. This issue undermines the reliability of the VPN feature, a critical component of the app's security offering.
The VPN freezes when connecting to WiFi and prevents me from accessing WiFi, requiring multiple reinstalls daily.
Subscription Cancellation Challenges
Customers face significant difficulties in canceling subscriptions, with reports of unauthorized charges and a lack of effective customer support. This creates a perception of deceptive practices and erodes trust in the brand.
I cannot cancel the subscription; they make it impossible, and I keep getting charged despite attempts to cancel.
Incompatibility with Devices
The app is reported as incompatible with certain devices, leading to frustration among users who have paid for subscriptions but cannot use the service. This issue highlights a need for better compatibility checks and communication.
The app is no longer compatible with my device, yet my subscription is still active.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing language barriers and ineffective problem resolution. This negatively impacts the overall customer experience and brand reputation.
Customer support is unhelpful, with language barriers and no resolution to my issues.
Auto-Renewal Complaints
There are numerous complaints about the auto-renewal process, with users feeling trapped by unexpected charges and a lack of clear communication. This issue suggests a need for more transparent billing practices.
Despite canceling auto-renewal, I was still charged, and it's difficult to stop these charges.
App Performance and Usability
The app frequently crashes or fails to open, leading to a poor user experience and questioning the app's reliability. This issue indicates a need for technical improvements to enhance stability and usability.
The app won't open, just hangs on startup, making it unusable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
VPN Connectivity Issues
Users experience persistent VPN connectivity problems, causing disruptions in internet access and requiring frequent app reinstalls. This issue undermines the reliability of the VPN feature, a critical component of the app's security offering.
Subscription Cancellation Challenges
Customers face significant difficulties in canceling subscriptions, with reports of unauthorized charges and a lack of effective customer support. This creates a perception of deceptive practices and erodes trust in the brand.
Incompatibility with Devices
The app is reported as incompatible with certain devices, leading to frustration among users who have paid for subscriptions but cannot use the service. This issue highlights a need for better compatibility checks and communication.
Customer Support Frustrations
Users express dissatisfaction with customer support, citing language barriers and ineffective problem resolution. This negatively impacts the overall customer experience and brand reputation.
Auto-Renewal Complaints
There are numerous complaints about the auto-renewal process, with users feeling trapped by unexpected charges and a lack of clear communication. This issue suggests a need for more transparent billing practices.
App Performance and Usability
The app frequently crashes or fails to open, leading to a poor user experience and questioning the app's reliability. This issue indicates a need for technical improvements to enhance stability and usability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The VPN feature is unreliable, often disconnecting and blocking internet access, which is frustrating for a paid service. I've had to uninstall and reinstall the app multiple times daily to regain functionality.
DR!
Week of May 26th, 2025
I appreciate the scam detection and alerts, but the app's interface is confusing, and navigating through settings is not user-friendly. It would be great if the app could simplify its layout for better usability.
Aftrshoxz
Week of May 26th, 2025
Despite having a subscription, the app frequently logs me out and requires reinstallation to function properly. This inconsistency makes it hard to trust the app for reliable protection.
A Google user
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The VPN feature is unreliable, often disconnecting and blocking internet access, which is frustrating for a paid service. I've had to uninstall and reinstall the app multiple times daily to regain functionality.
Candice Wu
App Store
I appreciate the scam detection and alerts, but the app's interface is confusing, and navigating through settings is not user-friendly. It would be great if the app could simplify its layout for better usability.
Kelly Williams
Google Play
Despite having a subscription, the app frequently logs me out and requires reinstallation to function properly. This inconsistency makes it hard to trust the app for reliable protection.
Koray Okumus
Google Play

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