McAfee Security: Privacy & VPN

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of McAfee Security: Privacy & VPN's key feedback

Subscription Confusion

Many users are frustrated with unexpected charges and difficulties in managing subscriptions, with approximately 15% of users reporting issues with auto-renewals and cancellations. This confusion leads to dissatisfaction and a sense of being misled.

I was charged for a 2-year subscription and it's not reflected in my account, and I can't get a refund.

VPN Connectivity Issues

A significant number of users, around 10%, experience frequent disconnections and difficulties with the VPN feature, which undermines their trust in the app's ability to provide secure browsing.

The VPN keeps disconnecting, and I have to manually reconnect multiple times a day.

App Performance Problems

Users report that the app often crashes or fails to open, affecting about 8% of users, which leads to frustration and questions about the app's reliability.

The app won't open, and I've tried reinstalling it multiple times without success.

Excessive Notifications

Approximately 7% of users are annoyed by the frequent and intrusive notifications, which they find disruptive and unnecessary, leading to a negative user experience.

I keep getting notifications at all hours, even after turning them off, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Norton 360: Mobile Security

Norton 360 receives high praise for its comprehensive security features and reliable performance, with users appreciating its antivirus capabilities and dark web monitoring. However, some users report issues with the VPN disconnecting and frequent logouts, which can be frustrating given the app's premium pricing.

#2 RUNNER UP

McAfee Security: Privacy & VPN

McAfee Security garners mixed feedback, with many users appreciating its robust protection and ease of use, while others experience issues with VPN disconnections and app performance. Some users express frustration with frequent pop-ups and compatibility issues, but overall, it remains a trusted choice for many.

#3 Straggler

Avast One

Avast One is praised for its free features and reliable VPN, with users finding it effective for basic security needs. However, some users experience performance issues and find the app's premium features lacking, leading to mixed reviews about its overall value.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are experiencing unauthorized subscription renewals and difficulties in canceling subscriptions, leading to unexpected charges. This issue undermines trust and suggests a need for clearer subscription management and cancellation processes.

I was charged for a 2-year subscription and it's not reflected in my account, and I can't get a refund.

VPN Connectivity Issues

The VPN feature frequently disconnects or fails to connect, causing frustration and leaving users feeling unprotected. This indicates a need for improved VPN stability and user feedback mechanisms.

VPN keeps disconnecting, and I have to manually reconnect multiple times a day.

Notification Overload

Excessive and repetitive notifications are overwhelming users, leading to a negative user experience. This suggests a need for better notification management and customization options.

I keep getting notifications at 3am about app scans, which is very disruptive.

Device Compatibility Problems

Users report that the app is not compatible with certain devices, leading to frustration and inability to use the service. This highlights the need for broader device support and clearer compatibility information.

The app is no longer compatible with my device, and I can't use it anymore.

Customer Support Challenges

Users are dissatisfied with customer support, citing unresponsiveness and lack of resolution for their issues. This indicates a need for more effective and accessible customer support channels.

Customer support couldn't help with my subscription issue, and I was denied a refund.

Feature Functionality Concerns

Some features, such as scam detection and virus removal, are not performing as expected, leading to user dissatisfaction. This suggests a need for feature enhancements and reliability improvements.

The scam detector flagged my own texts as scams but missed actual scam texts.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

VPN Connectivity Issues

The VPN feature frequently disconnects or fails to connect, causing frustration and leaving users feeling unprotected. This indicates a need for improved VPN stability and user feedback mechanisms.

Notification Overload

Excessive and repetitive notifications are overwhelming users, leading to a negative user experience. This suggests a need for better notification management and customization options.

Device Compatibility Problems

Customer Support Challenges

Users are dissatisfied with customer support, citing unresponsiveness and lack of resolution for their issues. This indicates a need for more effective and accessible customer support channels.

Feature Functionality Concerns

Some features, such as scam detection and virus removal, are not performing as expected, leading to user dissatisfaction. This suggests a need for feature enhancements and reliability improvements.

Quotes of the week

Hear from some of the most impactful users to drive changes

I recently signed up for this paid service app, and so far, it's been fantastic! I decided to try it because I'm tired of all the scam texts and scammers trying to steal our personal information. Highly recommend giving this a shot if you want a safer experience online!

Tesorine

I’ve recently been diagnosed with a formality of dementia and I received information from McAfee my subscription was expired when it actually wasn’t. It took 6 months for me to recover this error and I have 8 different devices with over 30 breaches. The company had the audacity to ask me for more money to clean up my breaches!

McAfee needs to do their job

I just use the basic free app for my iPhone and wifi. Never any threats except recently it keeps telling me my iPhone is not updated, but when I go to settings, my iPhone shows I’m updated. So, I don’t know why the McAfee app keeps saying I’m not.

Psychobillycadillac77

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

McAfee Security: Privacy & VPN

Top Insights This Week

Subscription Confusion

VPN Connectivity Issues

App Performance Problems

Excessive Notifications

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts