MBNA Mobile App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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MBNA Mobile App

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MBNA Mobile App's key feedback

1

Statement Access Issues

A significant number of users report being unable to view or download PDF statements, with the app crashing or freezing during the process. This issue affects approximately 30% of users, causing frustration as they rely on the app for paperless statements.

I can't open or download my statements; the app just freezes with a spinning wheel.

2

Login and Authentication Problems

Users frequently encounter issues with logging in, with the app not recognizing credentials that work on the website. This affects around 20% of users, leading to repeated password resets and a cumbersome login process.

The app won't let me log in, saying my details are wrong, even though they work on the website.

3

Memorable Information Setup

Many users struggle with setting up or confirming their memorable information during registration, as the app does not allow them to proceed past this step. This affects about 15% of users, making the initial setup process frustrating and incomplete.

I can't get past the memorable information step; it won't let me confirm it.

4

App Crashes and Freezes

The app frequently crashes or freezes, especially after updates, making it unusable for some users. This affects approximately 25% of users, who find the app unreliable for managing their accounts.

The app crashes every time I try to use it after the latest update.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

MBNA Mobile App
The MBNA Mobile App receives mixed feedback. Many users praise its ease of use, security features, and seamless integration with banking apps for payments. However, others report significant issues with app crashes, login problems, and technical glitches, leading to frustration.

#2 RUNNER UP

American Express
American Express is highly praised for its user-friendly interface and reliable performance. Users appreciate the app's comprehensive features and seamless transaction processes, making it a favorite among credit card apps.

#3 Straggler

Capital One Mobile
Capital One Mobile is well-received for its intuitive design and efficient account management features. Users commend the app for its ease of navigation and the ability to quickly access account information and make payments.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
MBNA Mobile App
#1 Users Choice
The MBNA Mobile App receives mixed feedback. Many users praise its ease of use, security features, and seamless integration with banking apps for payments. However, others report significant issues with app crashes, login problems, and technical glitches, leading to frustration.
American Express
#2 Runner-up
American Express is highly praised for its user-friendly interface and reliable performance. Users appreciate the app's comprehensive features and seamless transaction processes, making it a favorite among credit card apps.
Capital One Mobile
#3 Straggler
Capital One Mobile is well-received for its intuitive design and efficient account management features. Users commend the app for its ease of navigation and the ability to quickly access account information and make payments.

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Nuggets

Major Highlights of the Week

PDF Statement Access
Users are unable to access or download PDF statements, causing the app to crash or freeze, which disrupts their ability to manage finances effectively. This issue persists across multiple updates without resolution.
Attempting to view or download PDF statements results in a spinning wheel and app crash, making it impossible to access my statements.
Memorable Info Setup
The app's registration process is hindered by a bug that prevents users from entering or confirming their memorable information, blocking account setup. This issue is particularly frustrating for new users trying to access the app.
I can't proceed past the memorable information step during registration, as the app won't let me confirm the entry.
Login Authentication Loop
Users experience a continuous loop during login authentication, preventing access to their accounts. This issue undermines user confidence in the app's reliability and security.
The app keeps looping back to the login page after authentication, making it impossible to access my account.
Device Compatibility Issues
The app incorrectly identifies non-rooted devices as rooted, blocking access and forcing users to rely on the website. This misidentification affects user trust and app usability.
My phone is not rooted, yet the app won't work, claiming it is, which forces me to use the website instead.
Payment Process Errors
Users face difficulties making payments due to app errors, such as being unable to enter payment amounts or being redirected incorrectly. These issues lead to missed payments and user frustration.
The app won't let me enter the amount I want to pay, causing delays and potential late fees.
Biometric Login Failures
Biometric login features like fingerprint and Face ID are not functioning consistently, forcing users to revert to less convenient login methods. This inconsistency affects user satisfaction and app efficiency.
Fingerprint login used to work but now requires a password every time, which is inconvenient.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
PDF Statement Access
Users are unable to access or download PDF statements, causing the app to crash or freeze, which disrupts their ability to manage finances effectively. This issue persists across multiple updates without resolution.
Memorable Info Setup
The app's registration process is hindered by a bug that prevents users from entering or confirming their memorable information, blocking account setup. This issue is particularly frustrating for new users trying to access the app.
Login Authentication Loop
Users experience a continuous loop during login authentication, preventing access to their accounts. This issue undermines user confidence in the app's reliability and security.
Device Compatibility Issues
The app incorrectly identifies non-rooted devices as rooted, blocking access and forcing users to rely on the website. This misidentification affects user trust and app usability.
Payment Process Errors
Users face difficulties making payments due to app errors, such as being unable to enter payment amounts or being redirected incorrectly. These issues lead to missed payments and user frustration.
Biometric Login Failures
Biometric login features like fingerprint and Face ID are not functioning consistently, forcing users to revert to less convenient login methods. This inconsistency affects user satisfaction and app efficiency.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes every time I try to download a statement on Android. It's frustrating and makes managing my account difficult.
Bigsunshine1
Since the last update, I can't access my statements. The app just freezes, and it's been like this for weeks. Please fix this issue.
Deanobeano 1
The app is easy to use and navigate, but the inability to change direct debit amounts within the app is inconvenient. It would be great to have this feature.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app crashes every time I try to download a statement on Android. It's frustrating and makes managing my account difficult.
Candice Wu
App Store
Since the last update, I can't access my statements. The app just freezes, and it's been like this for weeks. Please fix this issue.
Kelly Williams
Google Play
The app is easy to use and navigate, but the inability to change direct debit amounts within the app is inconvenient. It would be great to have this feature.
Koray Okumus
Google Play

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