Match Dating App : Chat & Meet

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Match Dating App : Chat & Meet's key feedback

Navigation Issues

Many users find the app difficult to navigate, leading to accidental actions like liking or disliking profiles unintentionally. This issue affects approximately 15% of users, causing frustration and potential missed connections.

The app is hard to navigate, and I often lose profiles I like or accidentally like the wrong ones.

Fake Profiles

A significant number of users report encountering fake profiles, which diminishes trust in the platform. This problem affects around 20% of users, leading to dissatisfaction and a perception of the app as unreliable.

Almost every person I like is not real or doesn't like me back, and many profiles seem fake.

High Costs

Users express frustration over the app's high costs and the need to pay for basic features, which affects about 25% of users. This perception of the app as a 'money grab' leads to dissatisfaction and potential churn.

You have to pay for every single feature, making it feel like a scam.

Glitches and Bugs

Technical issues such as app glitches and profiles flashing by too quickly are common, affecting approximately 10% of users. These bugs hinder the user experience and lead to frustration.

The app glitches after every swipe, making it hard to use.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Hinge

Hinge receives positive feedback for fostering meaningful connections and is praised for its user-friendly interface and thoughtful prompts. Many users report finding long-term partners, although some express frustration with occasional technical issues and the app's paywall.

#2 RUNNER UP

Match Dating App : Chat & Meet

Match Dating App receives mixed feedback, with users appreciating its real connections and expert advice but criticizing its high costs and prevalence of fake profiles. Some users find success in meeting people, while others feel the app is a scam due to its subscription model.

#3 Straggler

Bumble

Bumble is criticized for its expensive premium features and technical issues, with users expressing dissatisfaction over fake profiles and the app's pay-to-play model. However, some users appreciate its unique approach of allowing women to make the first move.

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Nuggets

Major Highlights of the Week

Profile Verification Issues

Users experience unexpected account bans without clear reasons, even when profiles are compliant. This leads to frustration and distrust in the platform's verification process.

I set up my account and was banned without explanation, despite following all guidelines.

Glitchy Interface

The app frequently glitches, causing profiles to skip or swipe automatically, disrupting user experience. This technical instability undermines user confidence in the app's functionality.

Profiles flash by too quickly to interact with, making the app unusable.

Misleading Subscription Practices

Users feel misled by subscription tiers that do not deliver promised features, such as viewing who liked them. This perceived bait-and-switch damages trust and satisfaction.

Paid for premium to see who viewed me, but the feature was not included as advertised.

Inaccurate Matching

The app's matching algorithm often ignores user preferences, showing profiles outside set criteria. This results in a poor user experience and questions the app's effectiveness.

Despite setting deal breakers, I keep seeing profiles that don't match my preferences.

Customer Support Deficiencies

Users report inadequate customer support, with unresolved issues and lack of communication. This lack of support exacerbates user dissatisfaction and retention challenges.

Reached out to customer service multiple times with no response or resolution.

Excessive Monetization

The app is criticized for excessive monetization, requiring payments for basic features, which frustrates users. This approach is seen as prioritizing profit over user experience.

Every feature requires an extra charge, making the app feel like a money grab.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Profile Verification Issues

Users experience unexpected account bans without clear reasons, even when profiles are compliant. This leads to frustration and distrust in the platform's verification process.

Glitchy Interface

The app frequently glitches, causing profiles to skip or swipe automatically, disrupting user experience. This technical instability undermines user confidence in the app's functionality.

Misleading Subscription Practices

Users feel misled by subscription tiers that do not deliver promised features, such as viewing who liked them. This perceived bait-and-switch damages trust and satisfaction.

Inaccurate Matching

The app's matching algorithm often ignores user preferences, showing profiles outside set criteria. This results in a poor user experience and questions the app's effectiveness.

Customer Support Deficiencies

Users report inadequate customer support, with unresolved issues and lack of communication. This lack of support exacerbates user dissatisfaction and retention challenges.

Excessive Monetization

The app is criticized for excessive monetization, requiring payments for basic features, which frustrates users. This approach is seen as prioritizing profit over user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is super hard to navigate, and I keep losing profiles I like. The swiping feature is glitchy, and I often have to restart the app to respond to messages. Probably won't renew.

Thagg fb civic

I thought paying for a subscription would mean higher quality matches, but it's just as bad as the free apps. Too many fake profiles and the app doesn't adhere to my preferences.

amandakayrhoades

Match charges for almost everything, and even with a subscription, you can't do much without paying more. It's frustrating and feels like a scam.

Guillermo Pacheco

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is super hard to navigate, and I keep losing profiles I like. The swiping feature is glitchy, and I often have to restart the app to respond to messages. Probably won't renew.

Candice Wu

App Store

I thought paying for a subscription would mean higher quality matches, but it's just as bad as the free apps. Too many fake profiles and the app doesn't adhere to my preferences.

Kelly Williams

Google Play

Match charges for almost everything, and even with a subscription, you can't do much without paying more. It's frustrating and feels like a scam.

Koray Okumus

Google Play

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User Experience Report

Report Date

Match Dating App : Chat & Meet

Top Insights This Week

Navigation Issues

Fake Profiles

High Costs

Glitches and Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts