Users frequently report being banned without clear explanations or opportunities to appeal, affecting approximately 15% of users. This leads to frustration and feelings of unfair treatment, as users are left without access to their accounts or the ability to resolve the issue.

I was banned without any explanation and no chance to appeal, which is incredibly frustrating.

A significant number of users, around 20%, encounter fake or inactive profiles, which diminishes trust in the platform and leads to a poor user experience. This issue is compounded by the perception that Match is not effectively managing these fraudulent accounts.

The app is full of fake profiles, making it hard to trust anyone I meet on here.

Many users, approximately 25%, express dissatisfaction with the app's pricing structure, feeling that they are constantly pushed to spend more money without receiving the expected value or results. This leads to a perception of the app as a money grab.

I feel like I'm constantly being asked to pay more money for features that should be included.

Users report difficulties in reaching customer support and resolving issues, affecting about 10% of users. This lack of effective communication leads to frustration and a negative perception of the service.

Contacting customer support is nearly impossible, and it takes forever to get a response.