A significant number of users report difficulties with receiving OTPs or logging into the app, affecting approximately 10% of users. This issue prevents them from accessing their insurance details and managing their policies effectively.

I can't log into the app because I never receive the OTP, making it impossible to manage my policy.

Many users express frustration with the lack of responsive customer support, particularly the inability to reach a human representative, affecting around 15% of users. This leads to unresolved issues and dissatisfaction with the service.

I've been trying to reach customer support for hours with no response, and there's no way to speak to a real person.

Users frequently complain about unexpected policy cancellations and high cancellation fees, impacting about 12% of users. This creates a perception of unfair practices and financial loss.

My policy was canceled without explanation, and I was charged a hefty cancellation fee.

A notable number of users report long delays in claims processing, affecting approximately 8% of users. This results in frustration and a lack of trust in the company's ability to handle claims efficiently.

I've been waiting months for my claim to be processed, and there's been no progress or communication.