MapQuest GPS Navigation & Maps

User Experience Report

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MapQuest GPS Navigation & Maps

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of MapQuest GPS Navigation & Maps's key feedback

1

Interface Overhaul Issues

Many users are frustrated with the new interface, describing it as childish and difficult to navigate. Approximately 30% of users express dissatisfaction with the new design, which they feel is less intuitive and more cumbersome than previous versions.

The new update makes the app look like it was designed for children, and it's much harder to use now.

2

Loss of Saved Data

A significant number of users report losing their saved locations and favorites after the update, which is a major inconvenience for those who rely on these features. This issue affects about 25% of users, leading to frustration and a loss of trust in the app.

All my saved locations are gone after the update, and I can't save new ones either.

3

Intrusive Advertisements

Users are increasingly annoyed by the intrusive ads that have been added to the app, which disrupt the user experience and make navigation difficult. Around 20% of users mention that the ads are a major distraction and safety concern while driving.

The ads are so intrusive that they make the app almost unusable, especially when I'm trying to drive.

4

Voice Navigation Problems

There are numerous complaints about issues with voice navigation, including the inability to change the voice and problems with audio not working properly. This affects approximately 15% of users, who find it challenging to rely on the app for accurate directions.

The voice navigation doesn't work properly, and I can't change the voice or accent, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Waze
Waze is highly praised for its real-time traffic updates and interactive features, which help users avoid traffic jams and road hazards. Users appreciate its community-driven approach, which provides timely alerts and accurate navigation, making it a favorite for many drivers.

#2 RUNNER UP

MapQuest GPS Navigation & Maps
MapQuest receives mixed feedback, with users appreciating its accuracy and ease of use, often preferring it over Google Maps. However, some users report issues with outdated maps and occasional navigation errors, indicating room for improvement.

#3 Straggler

Google Maps
Google Maps is generally well-regarded for its comprehensive features and integration with other Google services. However, some users express frustration with its ads, occasional inaccuracies, and the app's tendency to reroute unexpectedly, leading to mixed experiences.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Waze
#1 Users Choice
Waze is highly praised for its real-time traffic updates and interactive features, which help users avoid traffic jams and road hazards. Users appreciate its community-driven approach, which provides timely alerts and accurate navigation, making it a favorite for many drivers.
MapQuest GPS Navigation & Maps
#2 Runner-up
MapQuest receives mixed feedback, with users appreciating its accuracy and ease of use, often preferring it over Google Maps. However, some users report issues with outdated maps and occasional navigation errors, indicating room for improvement.
Google Maps
#3 Straggler
Google Maps is generally well-regarded for its comprehensive features and integration with other Google services. However, some users express frustration with its ads, occasional inaccuracies, and the app's tendency to reroute unexpectedly, leading to mixed experiences.

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Nuggets

Major Highlights of the Week

Interface Overhaul Issues
The recent update has drastically changed the user interface, making it appear childish and less professional, which has alienated long-time users. The lack of an option to revert to the previous interface is causing dissatisfaction and potential loss of users.
The new update looks like it was designed for children, and I can't revert to the old interface.
Lost Saved Data
Users are frustrated with the loss of their saved locations and favorites after the update, which is a critical feature for navigation apps. This data loss is leading to user churn as they switch to competitors that maintain data integrity.
All my saved locations are gone after the update, and I can't save new ones.
Voice Navigation Problems
The update has introduced issues with voice navigation, including unwanted changes in voice and accent, and the inability to turn off or customize the voice. This lack of control over voice settings is diminishing the app's usability.
I can't change the voice giving directions, and it's frustrating.
Inaccurate Directions
The app is providing inaccurate directions and traffic information, leading to user frustration and mistrust in the app's reliability. This is a significant issue for a navigation app, as users depend on accurate routing to reach their destinations efficiently.
The app gave me wrong directions twice, leading to unnecessary detours.
Ad Intrusiveness
The introduction of intrusive ads is significantly impacting the user experience, making the app difficult to use, especially while driving. Users are expressing a willingness to pay for an ad-free version, indicating a potential revenue opportunity.
Ads are so intrusive that they make the app unusable while driving.
CarPlay Integration Issues
The app's integration with Apple CarPlay is problematic, with users unable to view navigation on their car's display. This limitation is a deal-breaker for users who rely on seamless integration with their vehicle's systems.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Interface Overhaul Issues
The recent update has drastically changed the user interface, making it appear childish and less professional, which has alienated long-time users. The lack of an option to revert to the previous interface is causing dissatisfaction and potential loss of users.
Lost Saved Data
Users are frustrated with the loss of their saved locations and favorites after the update, which is a critical feature for navigation apps. This data loss is leading to user churn as they switch to competitors that maintain data integrity.
Voice Navigation Problems
The update has introduced issues with voice navigation, including unwanted changes in voice and accent, and the inability to turn off or customize the voice. This lack of control over voice settings is diminishing the app's usability.
Inaccurate Directions
The app is providing inaccurate directions and traffic information, leading to user frustration and mistrust in the app's reliability. This is a significant issue for a navigation app, as users depend on accurate routing to reach their destinations efficiently.
Ad Intrusiveness
The introduction of intrusive ads is significantly impacting the user experience, making the app difficult to use, especially while driving. Users are expressing a willingness to pay for an ad-free version, indicating a potential revenue opportunity.
CarPlay Integration Issues
The app's integration with Apple CarPlay is problematic, with users unable to view navigation on their car's display. This limitation is a deal-breaker for users who rely on seamless integration with their vehicle's systems.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest update has made the app completely unusable for me. I no longer have any address I had saved, and can’t even see the flow of traffic, or choose different routes to take. If you haven’t updated the app yet, DONT!!!
hann601
Week of July 23rd, 2025
This used to be my go-to app for navigation and mileage for work. Since the latest update, I’m finding a lot of features I depended on are missing. For example, I can no longer look at a route from point A to B when I’m located at C.
kreativeblonde
Week of July 23rd, 2025
I never thought I would ever say this but I HATE MAPQUEST now with their new update. It looks like it was built for an 8-year-old and there is no more settings available and it wiped all my favorites.
Vikramtiwari
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The latest update has made the app completely unusable for me. I no longer have any address I had saved, and can’t even see the flow of traffic, or choose different routes to take. If you haven’t updated the app yet, DONT!!!
Candice Wu
App Store
This used to be my go-to app for navigation and mileage for work. Since the latest update, I’m finding a lot of features I depended on are missing. For example, I can no longer look at a route from point A to B when I’m located at C.
Kelly Williams
Google Play
I never thought I would ever say this but I HATE MAPQUEST now with their new update. It looks like it was built for an 8-year-old and there is no more settings available and it wiped all my favorites.
Koray Okumus
Google Play

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