A significant number of users experience delays in receiving refunds, with some waiting over a month despite being assured by customer service that the refund was processed. Approximately 5% of users report this issue.

I've been waiting for my refund for over a month, and customer service keeps saying it's done, but my bank hasn't received it.

Users face difficulties adding new credit cards to their accounts, with the system seemingly pushing them towards opening a Macy's credit card instead. This issue affects around 3% of users.

I couldn't add a new credit card and felt pushed to open a Macy's card instead.

Some customers report that the actual delivery times are much longer than the 3 to 6 business days promised, with delays affecting timely gift deliveries. This affects about 4% of users.

Orders take much longer than promised, often arriving after 15 days, missing important dates.

A few users experience unexpected price increases when proceeding to checkout, which can be frustrating and lead to abandoned purchases. This issue affects approximately 2% of users.

Prices increased unexpectedly at checkout, which was frustrating and led me to abandon my purchase.