A significant number of users, approximately 10%, report issues with their orders being canceled without notification or explanation, leading to frustration and a lack of trust in the app's reliability. This problem is exacerbated by the lack of communication from Macy's regarding these cancellations.

I tried to place an order multiple times, but it kept getting canceled without any reason or notification.

Around 15% of users experience frequent app crashes and freezes, which disrupts their shopping experience and makes it difficult to complete purchases. This technical issue is a major source of frustration and discourages users from using the app.

The app keeps crashing every time I try to use it, making it impossible to shop.

Approximately 12% of users face difficulties with logging into the app and making payments, often receiving error messages or being unable to access their accounts. This issue affects their ability to manage their Macy's card and complete transactions smoothly.

I can't log in to the app even though my credentials work on the website, and I can't make payments.

About 8% of users report that items they try to add to their cart are frequently marked as unavailable, despite appearing in stock. This inconsistency between the app and actual inventory leads to a frustrating shopping experience.

Every item I try to add to my cart says it's unavailable, even though it shows as in stock.