Lyst: Fashion Shopping

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Lyst: Fashion Shopping's key feedback

Misleading Pricing

A significant number of users, approximately 15%, report that the app displays misleading prices. They find that the prices shown on Lyst are often lower than the actual prices on the seller's site, leading to frustration and a sense of being misled.

The app shows a lower price, but when I visit the seller's site, the price is much higher.

Order and Shipping Issues

Around 10% of users experience issues with order confirmations and shipping. They report not receiving confirmation emails or updates on their orders, leading to uncertainty about their purchases.

I ordered items but never received a confirmation email or shipping update.

Size and Availability Frustrations

Approximately 12% of users are frustrated by the lack of size filtering and availability information. They often receive notifications for items not in their size, making the shopping experience inefficient.

I keep getting notifications for items that aren't available in my size, which is very frustrating.

App Functionality Problems

About 8% of users report issues with the app's functionality, such as frequent crashes, inability to download, and problems with navigation, which hinder their shopping experience.

The app keeps crashing and won't let me browse or make purchases smoothly.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ASOS

ASOS receives high praise for its wide selection, ease of use, and fast delivery, with many users appreciating the trendy and affordable fashion options. However, some users report issues with customer service, returns, and inconsistent pricing.

#2 RUNNER UP

Lyst: Fashion Shopping

Lyst receives mixed feedback, with users appreciating the wide selection and good deals, but many criticize the app for misleading prices, lack of search filters, and poor customer service. Some users also report technical issues and difficulties with the purchasing process.

#3 Straggler

Farfetch

Farfetch is praised for its fast shipping and good selection, but many users express frustration with customer service and issues with orders, such as receiving wrong items or difficulties with returns. Some users also report problems with pricing and promotional codes.

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Nuggets

Major Highlights of the Week

Price Discrepancies

Users encounter discrepancies between advertised prices on Lyst and actual prices on seller websites, leading to frustration and perceptions of misleading practices. This inconsistency undermines trust and can deter future purchases.

The app shows a lower price than the seller's site, which is misleading and frustrating.

Order Tracking Issues

Customers report difficulties in tracking their orders, with some not receiving confirmation emails or updates on shipping status. This lack of communication creates uncertainty and dissatisfaction with the purchasing process.

I ordered items but never received confirmation or shipping updates, leaving me in the dark.

Size and Stock Limitations

The app lacks effective filtering options for sizes, causing users to waste time browsing unavailable items. This inefficiency in the shopping experience can lead to user frustration and abandoned purchases.

I can't filter by size, so I have to scroll through items that don't fit, which is a waste of time.

Currency and Regional Restrictions

Users face challenges with currency settings and regional availability, limiting their ability to shop effectively. This issue can alienate international customers and reduce the app's global appeal.

The app doesn't allow me to shop in my currency, making it difficult to use.

App Performance Problems

Frequent app crashes and slow performance hinder the user experience, leading to frustration and potential loss of sales. These technical issues need addressing to improve overall app reliability.

The app keeps crashing and is very slow, making it hard to shop.

Account Management Frustrations

Users experience difficulties with account management, such as resetting passwords and deleting accounts, leading to a negative perception of the app's usability. Streamlining these processes is crucial for user satisfaction.

I can't reset my password or delete my account, which is very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Price Discrepancies

Order Tracking Issues

Size and Stock Limitations

Currency and Regional Restrictions

Users face challenges with currency settings and regional availability, limiting their ability to shop effectively. This issue can alienate international customers and reduce the app's global appeal.

App Performance Problems

Frequent app crashes and slow performance hinder the user experience, leading to frustration and potential loss of sales. These technical issues need addressing to improve overall app reliability.

Account Management Frustrations

Quotes of the week

Hear from some of the most impactful users to drive changes

Lyst is an amazing app for anyone who loves to shop smart. It allows me to compare prices across multiple stores, helping me find the best deals on brands I love, like Timberland and Coach. The app’s interface is easy to navigate, and it gives you a wide range of options, whether you're looking for a specific item or just browsing.

purefilly

I love Lyst - they have a much bigger selection than SSENSE and FarFetch. But the only thing I CAN’T stand is that there is no dimensions/sizes listed for several of the items (especially bags). Please update product descriptions!

cindy1015!!!

This app actually takes the lowest price from the original site to show it as relevant. For example, for shoes, no matter which size you choose, you will see the same lowest price, and then if you choose - Visit site and choose the same size there, the price is always different and, of course, a lot higher. Which is misleading and totally useless.

Damian

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The quotes of the week

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User Experience Report

Report Date

Lyst: Fashion Shopping

Top Insights This Week

Misleading Pricing

Order and Shipping Issues

Size and Availability Frustrations

App Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts