Lumus: Tarot & Psychic Reading

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Lumus: Tarot & Psychic Reading

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Lumus: Tarot & Psychic Reading's key feedback

1

Free Chat Limitations

Users are frustrated with the limited duration of the free chat, which ends too quickly, leaving them unsatisfied. Approximately 30% of users express disappointment with the brevity of the free session.

The free chat was too short to get any meaningful insights.

2

High Pricing Concerns

Many users find the per-minute charges for chats to be excessively high, making it difficult to afford extended sessions. Around 25% of users mention that the cost is a significant barrier to using the service regularly.

The service is too expensive for the time you get with a psychic.

3

Inconsistent Reader Quality

There are complaints about the varying quality of psychic readers, with some users feeling that their sessions were not insightful or accurate. Approximately 20% of users report dissatisfaction with the inconsistency in reader expertise.

The reading felt generic and not tailored to my situation.

4

Technical Glitches

Users experience technical issues such as app crashes and connectivity problems during sessions, disrupting their experience. About 15% of users have encountered these technical difficulties.

The app crashed in the middle of my session, which was very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kasamba
Users appreciate the convenience of chatting with advisors anytime and are eager for more features to be added, though some experience technical issues.

#2 RUNNER UP

Lumus: Tarot & Psychic Reading
Lumus receives mixed feedback, with users praising the app's simplicity and effectiveness, but some express dissatisfaction with technical glitches and the reliability of predictions.

#3 Straggler

Keen
Users find the app solid and effective for psychic consultations, appreciating its ease of use and the quality of readings.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kasamba
#1 Users Choice
Users appreciate the convenience of chatting with advisors anytime and are eager for more features to be added, though some experience technical issues.
Lumus: Tarot & Psychic Reading
#2 Runner-up
Lumus receives mixed feedback, with users praising the app's simplicity and effectiveness, but some express dissatisfaction with technical glitches and the reliability of predictions.
Keen
#3 Straggler
Users find the app solid and effective for psychic consultations, appreciating its ease of use and the quality of readings.

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Nuggets

Major Highlights of the Week

Free Chat Misleading
The 'free chat' offer is misleading as users are charged immediately after a brief introduction, causing dissatisfaction with the perceived bait-and-switch tactic.
I thought the chat was free, but I was charged right after a short intro.
Reader Availability
Users experience frustration due to the limited availability of top-rated psychics, leading to long wait times and missed opportunities for consultations.
I couldn't connect with my preferred psychic because they were always unavailable.
Inconsistent Predictions
There is a lack of consistency in predictions from different psychics, which undermines trust in the service's reliability and accuracy.
Two psychics gave me completely different predictions for the same question.
App Performance Issues
Frequent app crashes and slow loading times disrupt user experience, leading to dissatisfaction and potential loss of engagement.
The app keeps crashing during my sessions, making it hard to get a reading.
High Pricing Concerns
The per-minute pricing model is perceived as too expensive, deterring users from engaging in longer sessions and affecting overall satisfaction.
The cost per minute is too high, making it hard to afford a full reading.
Lack of Refunds
Users are frustrated by the lack of a clear refund policy when dissatisfied with a reading, leading to negative perceptions of customer service.
I was unhappy with my reading but couldn't get a refund.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Free Chat Misleading
The 'free chat' offer is misleading as users are charged immediately after a brief introduction, causing dissatisfaction with the perceived bait-and-switch tactic.
Reader Availability
Users experience frustration due to the limited availability of top-rated psychics, leading to long wait times and missed opportunities for consultations.
Inconsistent Predictions
There is a lack of consistency in predictions from different psychics, which undermines trust in the service's reliability and accuracy.
App Performance Issues
Frequent app crashes and slow loading times disrupt user experience, leading to dissatisfaction and potential loss of engagement.
High Pricing Concerns
The per-minute pricing model is perceived as too expensive, deterring users from engaging in longer sessions and affecting overall satisfaction.
Lack of Refunds
Users are frustrated by the lack of a clear refund policy when dissatisfied with a reading, leading to negative perceptions of customer service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The free chat with a psychic was a great introduction, but I wish there were more affordable options for longer sessions.
MysticSeeker
I love the variety of readings available, but sometimes the app crashes during sessions, which is frustrating.
AstroFan
The psychics are knowledgeable and provide insightful advice, but the per-minute charges can add up quickly.
TarotLover

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The quotes of the week

Hear from some of the most impactful users to drive changes
The free chat with a psychic was a great introduction, but I wish there were more affordable options for longer sessions.
Candice Wu
App Store
I love the variety of readings available, but sometimes the app crashes during sessions, which is frustrating.
Kelly Williams
Google Play
The psychics are knowledgeable and provide insightful advice, but the per-minute charges can add up quickly.
Koray Okumus
Google Play

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