VPN Lumos: Open & Connect USA

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of VPN Lumos: Open & Connect USA's key feedback

Free Trial Charges

Many users report being charged during the free trial period, which they perceive as a scam. Approximately 15% of users have mentioned this issue, leading to dissatisfaction and mistrust in the service.

I signed up for the free trial but was charged immediately, which feels like a scam.

Excessive Ads

Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.

The app bombards you with ads as soon as you open it, which is very annoying.

Subscription Management Issues

Some users find it difficult to manage or cancel their subscriptions, leading to unexpected charges. This problem affects about 10% of users, causing frustration and financial inconvenience.

I canceled my subscription, but the app keeps trying to charge me.

Ineffective Location Change

A few users report that changing the server location does not reflect on streaming platforms, reducing the app's effectiveness. This issue impacts around 3% of users, limiting the app's functionality.

I changed the country, but it doesn't update on my streaming services.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

ExpressVPN

ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer service. Users appreciate its ease of use, wide device compatibility, and ability to bypass geo-restrictions, making it a top choice for privacy and streaming.

#2 RUNNER UP

VPN Lumos: Open & Connect USA

VPN Lumos has mixed reviews, with some users praising its ease of use, speed, and effectiveness for streaming, while others criticize its aggressive subscription practices and issues with billing during the free trial period. The app is noted for its user-friendly interface and good performance, but concerns about unexpected charges and ads are common.

#3 Straggler

NordVPN

NordVPN is praised for its security features and ease of use, but some users report issues with connectivity and customer support. While many find it reliable and effective for protecting privacy, others experience technical difficulties and billing problems, leading to a mixed overall impression.

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Nuggets

Major Highlights of the Week

Free Trial Charges

Users are unexpectedly charged during the free trial period, leading to perceptions of deceptive practices. This issue undermines trust and suggests a need for clearer communication about trial terms.

I signed up for the free trial but was charged immediately, which feels like a scam.

Ad Overload

The app experience is disrupted by excessive advertisements, frustrating users and detracting from the core VPN functionality. This could lead to user churn if not addressed.

Upon opening the app, I was bombarded with ads, making it unusable.

Subscription Cancellation Issues

Users face difficulties in canceling subscriptions, with some being charged even after attempting to cancel. This indicates a need for a more intuitive subscription management process.

I canceled my subscription, but the app keeps trying to charge me.

Country Change Ineffectiveness

Changing the server location does not reflect on streaming platforms, limiting the app's effectiveness for accessing geo-restricted content. This suggests a potential technical issue with server switching.

I changed the country, but it doesn't update on my streaming services.

Forced Trial Agreement

Users feel coerced into agreeing to a paid trial before even using the app, which can deter potential customers. This practice may need reevaluation to improve user onboarding.

I was forced to agree to a paid trial before even using the app.

Misleading Free Trial

The promise of a free trial is misleading as users are charged unexpectedly, damaging the app's credibility. This requires immediate attention to align marketing with actual user experience.

I was offered a 3-day free trial but was charged $10.98 right away.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Free Trial Charges

Ad Overload

The app experience is disrupted by excessive advertisements, frustrating users and detracting from the core VPN functionality. This could lead to user churn if not addressed.

Subscription Cancellation Issues

Users face difficulties in canceling subscriptions, with some being charged even after attempting to cancel. This indicates a need for a more intuitive subscription management process.

Country Change Ineffectiveness

Forced Trial Agreement

Users feel coerced into agreeing to a paid trial before even using the app, which can deter potential customers. This practice may need reevaluation to improve user onboarding.

Misleading Free Trial

The promise of a free trial is misleading as users are charged unexpectedly, damaging the app's credibility. This requires immediate attention to align marketing with actual user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

This is a great VPN that is easy to use, and protects my data. I can use it for streaming my movies and music.

Steveb1273

Be careful guys don’t even try to use the 3 days free trial they still gonna charge you. It’s a scam.

Prince 509

I just installed it, was forced to agree to a paid trial if I don't cancel with 24 hours of anticipation and I haven't even used it when this window asking me if I like it, popped up.

Infierny

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User Experience Report

Report Date

VPN Lumos: Open & Connect USA

Top Insights This Week

Free Trial Charges

Excessive Ads

Subscription Management Issues

Ineffective Location Change

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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