Love's Connect

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Love's Connect's key feedback

Pump Scanning Issues

A significant number of users, approximately 30%, report issues with the app's barcode scanner not working at the pump, forcing them to go inside the store to complete transactions. This inconvenience undermines the app's promise of seamless transactions and discounts at the pump.

The barcode scanner never works at the pump, making me go inside every time.

Mobile Pay Failures

Around 25% of users experience problems with the mobile pay feature, where transactions fail or the app does not recognize attached payment methods, leading to frustration and the need to pay inside the store.

Mobile pay doesn't work, forcing me to go inside to pay.

Discount Application Errors

Approximately 20% of users face issues with discounts and offers not being applied at checkout, despite being selected in the app, leading to dissatisfaction and a perception of false advertising.

Selected discounts in the app don't apply at checkout, making offers seem like a scam.

Account and Login Frustrations

About 15% of users report difficulties with account setup, login processes, and verification, which are seen as cumbersome and time-consuming, deterring them from using the app effectively.

The app's login and verification process is too complicated and time-consuming.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Pilot Flying J

Pilot Flying J receives high praise for its user-friendly app and excellent customer service. Users appreciate the ease of use, clean facilities, and competitive fuel prices, making it a preferred choice for many travelers.

#2 RUNNER UP

Love's Connect

Love's Connect app receives mixed feedback, with users appreciating its features like finding locations and discounts, but many report issues with app functionality, such as errors during transactions and problems with mobile pay. Despite these issues, some users find it helpful for travel planning.

#3 Straggler

TA Petro

TA Petro faces significant criticism for its app, with users frequently reporting crashes, login issues, and outdated technology. Many express frustration with the app's unreliability and lack of modern features, leading to a poor user experience.

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Nuggets

Major Highlights of the Week

Pump Scanner Failures

Users frequently encounter issues with barcode scanners at pumps, preventing them from receiving discounts and forcing them to go inside the store. This malfunction disrupts the seamless experience promised by the app.

The barcode scanner at the pump never works, making it impossible to get the discount without going inside.

Mobile Pay Glitches

The mobile pay feature is unreliable, often failing to process transactions at the pump, which frustrates users who expect a quick and efficient payment process. This inconsistency undermines the app's convenience factor.

Mobile pay doesn't work at the pump, forcing me to go inside to pay every time.

Account Setup Complexity

The app's account setup process is overly complicated, requiring excessive personal information and verification steps, which deters users from accessing deals and features. This complexity is a barrier to user engagement.

Setting up the app is too complicated, and I just want to access deals without giving all my information.

Inconsistent Discounts

Discounts and offers displayed in the app often fail to apply at checkout, leading to user frustration and a perception of false advertising. This inconsistency damages trust in the app's promotional features.

Offers in the app don't apply at checkout, making it feel like false advertising.

Shower Check-In Errors

The mobile shower check-in feature is unreliable, with users reporting errors that prevent them from booking showers, especially when tired and in need of rest. This issue diminishes the app's value for professional drivers.

The app won't let me book a shower even when I'm at the location, which is frustrating when I'm tired.

Loyalty Points Issues

Loyalty points are not being accurately tracked or added to user accounts, despite transactions being recorded, leading to dissatisfaction among users who rely on these rewards. This failure affects user retention and loyalty.

Points are not being added to my account even though I see the transactions in the app.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Pump Scanner Failures

Mobile Pay Glitches

Account Setup Complexity

Inconsistent Discounts

Shower Check-In Errors

Loyalty Points Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and often wipes out my free showers, causing me to pay despite my Express contract. It's frustrating as an owner-operator committed to filling 500 gallons monthly.

NickRawr

The app doesn't allow me to pay at the pump, forcing me to go inside the store. It used to work, but now it's a hassle and corporate doesn't seem to care.

tamtod

The app is complicated to set up, and I just want access to deals without providing extensive personal information. Even after verifying my email, the app still restricts access.

I don’t want to stop

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and often wipes out my free showers, causing me to pay despite my Express contract. It's frustrating as an owner-operator committed to filling 500 gallons monthly.

Candice Wu

App Store

The app doesn't allow me to pay at the pump, forcing me to go inside the store. It used to work, but now it's a hassle and corporate doesn't seem to care.

Kelly Williams

Google Play

The app is complicated to set up, and I just want access to deals without providing extensive personal information. Even after verifying my email, the app still restricts access.

Koray Okumus

Google Play

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User Experience Report

Report Date

Love's Connect

Top Insights This Week

Pump Scanning Issues

Mobile Pay Failures

Discount Application Errors

Account and Login Frustrations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts