Users face difficulties with the shower booking feature, including app freezing during payment and inability to book team showers. Approximately 15% of users report these issues, impacting their ability to efficiently use shower facilities.

The app freezes when I try to pay for a shower, making it frustrating to use.

Many users experience issues with the barcode not scanning at pumps or for receipts, leading to missed discounts and points. This affects around 20% of users, causing inconvenience and dissatisfaction with the rewards system.

The barcode in the app doesn't scan at the pump, forcing me to go inside for discounts.

Users report problems with account registration and login, including repeated requests for email confirmation codes and errors during sign-up. These issues affect about 10% of users, hindering their ability to access app features smoothly.

I can't register a new account; it keeps saying 'invalid information' despite double-checking my details.

There are frequent complaints about points not loading or being inaccurately credited, with some users missing out on significant rewards. Approximately 12% of users are affected, leading to frustration with the loyalty program.

I've been shorted thousands of points this month, despite swiping my card during purchases.