Love's Connect

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Love's Connect's key feedback

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Pilot Flying J

Pilot Flying J receives high praise for its clean facilities, friendly staff, and excellent coffee. Users appreciate the app's ease of use and the convenience it offers, although some report issues with mobile fueling and account management.

#2 RUNNER UP

Love's Connect

Love's Connect is appreciated for its user-friendly interface and helpful features like shower check-ins and fuel price tracking. However, users report occasional technical issues, such as login problems and app crashes, which can be frustrating.

#3 Straggler

TA Petro

TA Petro faces significant criticism for its app's frequent technical issues, including login problems and errors with fuel and shower services. Users express frustration with the app's unreliability and lack of updates, impacting their overall experience.

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Nuggets

Major Highlights of the Week

Barcode Scanning Issues

The app's barcode scanning feature frequently fails at the pump, forcing users to go inside to complete transactions, which negates the convenience of the app. This issue is compounded by the inability to manually enter phone numbers as an alternative.

The barcode never scans at the pump, and the pumps don't recognize my phone number.

Mobile Pay Failures

Users experience frequent failures with the mobile pay feature, which often results in transaction errors and forces them to pay inside the store. This undermines the app's promise of convenience and efficiency for fueling.

Mobile pay is not working; it always says transaction failed.

Account Verification Loops

The app often traps users in endless verification loops, preventing them from logging in or accessing features, which leads to frustration and abandonment of the app. This issue is exacerbated by the app's inability to recognize correct login credentials.

I can't log in, and it keeps going in a circle trying to verify I'm a human.

Inconsistent Discounts

Promised discounts and deals frequently fail to apply at checkout, leading to user dissatisfaction and perceptions of false advertising. This inconsistency erodes trust in the app's promotional offers.

The app offers deals that are not honored at checkout, even after being selected.

Shower Check-In Errors

The mobile shower check-in feature often fails, either by not processing payments or by not recognizing user locations, which forces users to pay at the register. This diminishes the app's utility for professional drivers.

I can't get a shower because the transaction failed, and the app doesn't ask me which card to choose.

Loyalty Points Not Updating

Users report that loyalty points and rewards do not update correctly after transactions, leading to a lack of incentive to use the app. This issue is particularly problematic for users who rely on these points for benefits.

Points are not being added at all, no matter if it's fuel or shop purchase.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Barcode Scanning Issues

Mobile Pay Failures

Account Verification Loops

Inconsistent Discounts

Shower Check-In Errors

Loyalty Points Not Updating

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding Love's locations and planning routes, but the barcode scanner at the pump rarely works, forcing me to go inside to pay. This defeats the purpose of the app's convenience.

A Google user

The app's mobile pay feature is unreliable, often failing to activate the pump. Customer service is unhelpful, and the app's updates seem to break more than they fix.

Joshmoe21

I love the app for its ease of use and the discounts on fuel, but the frequent logouts and verification steps are frustrating and time-consuming.

Kaveman2010

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding Love's locations and planning routes, but the barcode scanner at the pump rarely works, forcing me to go inside to pay. This defeats the purpose of the app's convenience.

Candice Wu

App Store

The app's mobile pay feature is unreliable, often failing to activate the pump. Customer service is unhelpful, and the app's updates seem to break more than they fix.

Kelly Williams

Google Play

I love the app for its ease of use and the discounts on fuel, but the frequent logouts and verification steps are frustrating and time-consuming.

Koray Okumus

Google Play

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User Experience Report

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Love's Connect

Top Insights This Week

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

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Benchmark your company's feedback against your competitors

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