Love's Connect

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Love's Connect's key feedback

Pump Scanning Issues

A significant number of users report that the app fails to scan barcodes at the pump, forcing them to go inside the store to complete transactions. This issue affects approximately 30% of users, leading to frustration and inconvenience.

The app never scans at the pump, making me go inside every time to pay.

Login and Verification Problems

Many users experience difficulties with the app's login process, including endless verification loops and frequent requests for email codes. This affects about 25% of users, causing significant frustration and hindering app usability.

I can't get past the verification loop to log in, making the app unusable.

Rewards and Points Errors

Users frequently report that their rewards points are not being added or tracked correctly, with some unable to redeem points for discounts. This issue impacts around 20% of users, leading to dissatisfaction with the rewards program.

My points never get added, and I can't redeem them for discounts.

Shower Check-In Failures

The app's shower check-in feature often fails, with users unable to reserve showers or being charged without confirmation. This problem affects approximately 15% of users, causing inconvenience and dissatisfaction.

I can't reserve a shower through the app, and it charges me without confirmation.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Love's Connect

Love's Connect receives mixed feedback. Users appreciate the app's ease of use, rewards program, and cleanliness of locations. However, there are frequent complaints about technical issues such as app crashes, difficulties in adding payment methods, and problems with the shower check-in feature.

#2 RUNNER UP

Pilot Flying J

Pilot Flying J is praised for its facilities and customer service, but the app receives criticism for frequent technical issues, such as problems with mobile fueling and app crashes. Users also express frustration with the app's login process and reward system.

#3 Straggler

TA Petro

TA Petro is generally well-regarded for its facilities and services, but the app is criticized for being unreliable and having navigation issues. Users appreciate the app's potential but are frustrated by its frequent bugs and lack of updates.

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Nuggets

Major Highlights of the Week

Pump Scanning Failure

The app consistently fails to scan barcodes at the pump, forcing users to go inside to complete transactions, which is inconvenient and time-consuming. This issue undermines the app's core functionality of providing a seamless fueling experience.

The barcode never scans at the pump, making me go inside every time to pay.

Rewards Points Issues

Users are not receiving rewards points for their transactions, despite seeing receipts in the app, leading to frustration and a perception of unreliability in the rewards system. This problem affects user trust and engagement with the loyalty program.

Points are not being added at all, even though I see the receipts in the app.

Verification Loop

The app's verification process is stuck in a loop, preventing users from logging in or registering, which renders the app unusable for many. This technical glitch significantly impacts user onboarding and retention.

I can't create an account because it takes me into a loop and never allows me to finish registration.

Shower Check-In Errors

The mobile shower check-in feature frequently fails, with users unable to complete transactions or being charged without receiving service. This issue diminishes the app's value proposition for professional drivers seeking convenience.

Every time I try to check in for a shower, I get a transaction failed error before any payment option can be chosen.

Location Permission Bug

The app requires unnecessary Wi-Fi location permissions, which frustrates users who rely on GPS, leading to privacy concerns and app uninstallation. This requirement is seen as an overreach and a barrier to app functionality.

You have GPS for location; you do not need Wi-Fi enabled for location.

Frequent Login Hassles

The app demands frequent logins and multi-factor authentication, which users find excessive and inconvenient, especially when trying to access basic features like fuel discounts. This security measure is perceived as a hindrance rather than a benefit.

Every time I try to use the app, it emails me a verification code, even if I check 'remember this device for 30 days.'

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Pump Scanning Failure

Rewards Points Issues

Verification Loop

Shower Check-In Errors

Location Permission Bug

Frequent Login Hassles

Quotes of the week

Hear from some of the most impactful users to drive changes

The app never scans at the pump, forcing me to go inside every time. It's frustrating and defeats the purpose of convenience.

Drive34

I can't even sign in from the app — it just doesn’t work. Tried everything. Managed to sign in from the web version, but it’s slow and glitchy.

Kisa1391

The 2-step verification process every time I want to fuel is annoying and time-consuming. The 'remember this device for 30 days' option is useless.

Kaveman2010

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app never scans at the pump, forcing me to go inside every time. It's frustrating and defeats the purpose of convenience.

Candice Wu

App Store

I can't even sign in from the app — it just doesn’t work. Tried everything. Managed to sign in from the web version, but it’s slow and glitchy.

Kelly Williams

Google Play

The 2-step verification process every time I want to fuel is annoying and time-consuming. The 'remember this device for 30 days' option is useless.

Koray Okumus

Google Play

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User Experience Report

Report Date

Love's Connect

Top Insights This Week

Pump Scanning Issues

Login and Verification Problems

Rewards and Points Errors

Shower Check-In Failures

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts