KLING AI: AI Image&Video Maker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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KLING AI: AI Image&Video Maker

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of KLING AI: AI Image&Video Maker's key feedback

1

Subscription Issues

Many users report problems with subscription recognition, where the app fails to acknowledge active subscriptions despite payment, affecting approximately 15% of users. This leads to frustration as users are unable to access paid features.

I subscribed but the app keeps telling me I don’t have an active subscription.

2

Credit System Frustrations

Users are dissatisfied with the credit system, finding it expensive and restrictive, with about 20% expressing concerns over high credit costs and insufficient free credits. This limits their ability to fully utilize the app's features.

100 credits for 5 seconds is ridiculous and completely unrealistic.

3

Prompt Accuracy Problems

Around 10% of users experience issues with the app not accurately following prompts, resulting in incorrect or low-quality outputs. This affects their satisfaction and trust in the app's capabilities.

The app doesn't follow directions and generates worthless videos.

4

Slow Generation Times

Approximately 12% of users are frustrated with the slow generation times for videos and images, which can take hours, hindering their creative process and overall experience.

It takes 3 hours to generate a 10-second video.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DeepArt
DeepArt receives high praise for its artistic filters and ease of use, with users appreciating the variety of effects and the quality of the generated images. However, some users express frustration with ads and occasional app crashes.

#2 RUNNER UP

RunwayML
RunwayML is lauded for its innovative features and high-quality video generation, with users finding it a powerful tool for creative projects. Some users, however, report issues with glitches and high costs, which detract from the overall experience.

#3 Straggler

KLING AI: AI Image&Video Maker
KLING AI receives mixed feedback, with users praising its video generation capabilities and creative potential. However, many users express dissatisfaction with long processing times, subscription issues, and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DeepArt
#1 Users Choice
DeepArt receives high praise for its artistic filters and ease of use, with users appreciating the variety of effects and the quality of the generated images. However, some users express frustration with ads and occasional app crashes.
RunwayML
#2 Runner-up
RunwayML is lauded for its innovative features and high-quality video generation, with users finding it a powerful tool for creative projects. Some users, however, report issues with glitches and high costs, which detract from the overall experience.
KLING AI: AI Image&Video Maker
#3 Straggler
KLING AI receives mixed feedback, with users praising its video generation capabilities and creative potential. However, many users express dissatisfaction with long processing times, subscription issues, and poor customer support.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users experience problems with subscription recognition, where payments are made but the app fails to acknowledge active subscriptions, leading to access denial and financial discrepancies.
I subscribed but it keeps telling me I don’t have an active subscription despite the payment.
Facial Inaccuracy
The image-to-video feature often alters facial features, resulting in outputs that do not resemble the original image, causing dissatisfaction among users who rely on facial accuracy.
When generating a video, the faces change and don't look like the person in the photo.
Credit Consumption
The app's credit system is perceived as expensive and inefficient, with users feeling that the cost of generating content is disproportionately high compared to the output quality and duration.
100 credits for 5 seconds is ridiculous and completely unrealistic.
Prompt Misinterpretation
There are frequent issues with the app not accurately following user prompts, leading to irrelevant or incorrect video and image outputs, which frustrates users expecting precise results.
KLINGAI doesn’t follow directions and generates worthless videos.
Customer Support Delays
Users report significant delays or lack of response from customer support, especially when seeking assistance for technical issues or subscription problems, leading to unresolved concerns.
I tried to contact 5 times with no response.
Free Trial Limitations
The free trial is misleading as users are often prompted to pay for features that are supposedly included, causing frustration and a perception of deceptive practices.
The app forces you to buy the subscription even during the free trial.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users experience problems with subscription recognition, where payments are made but the app fails to acknowledge active subscriptions, leading to access denial and financial discrepancies.
Facial Inaccuracy
The image-to-video feature often alters facial features, resulting in outputs that do not resemble the original image, causing dissatisfaction among users who rely on facial accuracy.
Credit Consumption
The app's credit system is perceived as expensive and inefficient, with users feeling that the cost of generating content is disproportionately high compared to the output quality and duration.
Prompt Misinterpretation
There are frequent issues with the app not accurately following user prompts, leading to irrelevant or incorrect video and image outputs, which frustrates users expecting precise results.
Customer Support Delays
Users report significant delays or lack of response from customer support, especially when seeking assistance for technical issues or subscription problems, leading to unresolved concerns.
Free Trial Limitations
The free trial is misleading as users are often prompted to pay for features that are supposedly included, causing frustration and a perception of deceptive practices.

Quotes of the week

Hear from some of the most impactful users to drive changes

I subscribed but it keeps telling me I don’t have an active subscription. There’s $37 missing from my account but I don’t have an active subscription.
The Rotsen
Week of May 15th, 2025
I love using the image to video feature, but when generating a video, the faces in the photos change and don't look like the person in the photo. I hope the developers can work on fixing that!
kchris57567557
Week of May 15th, 2025
I really like the quality of Kling but one day I noticed I had been logged out and upon logging in again my entire account was wiped. No credits, none of my projects available. I have yet to receive a response from support. Really disappointing experience.
Somebodyinhere
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I subscribed but it keeps telling me I don’t have an active subscription. There’s $37 missing from my account but I don’t have an active subscription.
Candice Wu
App Store
I love using the image to video feature, but when generating a video, the faces in the photos change and don't look like the person in the photo. I hope the developers can work on fixing that!
Kelly Williams
Google Play
I really like the quality of Kling but one day I noticed I had been logged out and upon logging in again my entire account was wiped. No credits, none of my projects available. I have yet to receive a response from support. Really disappointing experience.
Koray Okumus
Google Play

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