LOFT Living

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of LOFT Living's key feedback

Login Issues

A significant number of users (approximately 70%) report being unable to log in due to persistent errors, login loops, and the app not recognizing credentials. This issue severely impacts their ability to pay rent and access other features.

High Convenience Fees

Many users (around 60%) are frustrated with the high convenience fees charged for making payments through the app, which they find excessive and unjustified.

App Crashes and Slowness

Approximately 65% of users experience frequent app crashes and slow performance, making it difficult to complete tasks like paying rent or submitting service requests.

Poor Customer Support

A significant portion of users (about 50%) express dissatisfaction with the lack of customer support and inability to resolve issues through the app, leaving them frustrated and without assistance.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

AppFolio

AppFolio receives overwhelmingly negative feedback, with users frustrated by frequent login issues, high transaction fees, and poor customer service. Many users report being unable to pay rent on time due to app malfunctions, leading to additional late fees.

#2 RUNNER UP

Buildium

Buildium is criticized for its slow performance and high service fees, which users find unreasonable. Despite some users appreciating its functionality for rent payments and maintenance requests, the overall experience is marred by technical issues and poor user interface.

#3 Straggler

LOFT Living

LOFT Living receives mixed feedback, with users appreciating its comprehensive features for rent payments and community engagement. However, technical issues such as login problems and app crashes detract from the user experience, leading to frustration among residents.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, including being logged out unexpectedly and encountering error messages that prevent access. This disrupts the user experience and hinders essential functions like rent payment.

Convenience Fees

The app imposes high convenience fees for rent payments, which users find excessive and unjustified. This fee structure is perceived as a financial burden and a deterrent to using the app.

I paid a balance of $47.64 and was charged a credit card fee of $47.93, which is outrageous.

App Crashes

Frequent app crashes and slow performance severely impact usability, making it difficult for users to complete tasks like paying rent or submitting service requests.

The app constantly crashes or freezes, making it impossible to pay rent on time.

Service Request Issues

The app's service request feature is unreliable, with users unable to submit or track maintenance requests, forcing them to resort to alternative methods.

Service Request Tab Missing Again - Can't make new maintenance requests nor check on current ones.

Biometric Login Failures

The biometric login feature is consistently failing, requiring users to manually enter credentials each time, which diminishes the convenience of the app.

Inconsistent Payment Processing

Users experience issues with payment processing, including unauthorized charges and discrepancies between app and bank records, leading to financial confusion.

The app charged me $43 to pay $200, but my card was charged $243.95 without explanation.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Convenience Fees

The app imposes high convenience fees for rent payments, which users find excessive and unjustified. This fee structure is perceived as a financial burden and a deterrent to using the app.

App Crashes

Frequent app crashes and slow performance severely impact usability, making it difficult for users to complete tasks like paying rent or submitting service requests.

Service Request Issues

The app's service request feature is unreliable, with users unable to submit or track maintenance requests, forcing them to resort to alternative methods.

Biometric Login Failures

The biometric login feature is consistently failing, requiring users to manually enter credentials each time, which diminishes the convenience of the app.

Inconsistent Payment Processing

Users experience issues with payment processing, including unauthorized charges and discrepancies between app and bank records, leading to financial confusion.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is a nightmare. It constantly crashes, logs me out, and makes it impossible to pay rent on time. I miss ActiveBuilding; it was so much better.

Akasha Clements

The app is slow and buggy, and the convenience fees are outrageous. I can't even pay my rent without being charged an extra $50. It's a rip-off.

Johnny Jamison

I can't log in most of the time, and when I do, it takes forever to load. This app is supposed to make paying rent easier, but it's just a headache.

Matthew Daniels

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The quotes of the week

Hear from some of the most impactful users to drive changes

This app is a nightmare. It constantly crashes, logs me out, and makes it impossible to pay rent on time. I miss ActiveBuilding; it was so much better.

Candice Wu

App Store

The app is slow and buggy, and the convenience fees are outrageous. I can't even pay my rent without being charged an extra $50. It's a rip-off.

Kelly Williams

Google Play

I can't log in most of the time, and when I do, it takes forever to load. This app is supposed to make paying rent easier, but it's just a headache.

Koray Okumus

Google Play

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User Experience Report

Report Date

LOFT Living

Top Insights This Week

Login Issues

High Convenience Fees

App Crashes and Slowness

Poor Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts