Many users report persistent problems with the cheque deposit feature, which often fails to recognize cheques or crashes the app. Approximately 15% of users seem to be affected by this issue, leading to significant frustration as they rely on this feature due to branch closures.

The app crashes every time I try to scan a cheque, making it impossible to deposit them.

A significant number of users experience frequent app crashes, especially after updates, which disrupts their ability to perform essential banking tasks. This issue affects around 10% of users, causing inconvenience and prompting some to consider switching banks.

The app keeps crashing on start-up after my phone updated to Android 14, making it unusable.

Users express frustration over the app's requirement to enter passwords for transactions despite using biometric login, which is seen as redundant and inconvenient. This affects about 8% of users who find the process cumbersome compared to other banking apps.

Why do I need to enter a password for confirmation of a payment when you use my fingerprint to login?

The app lacks several key features such as the ability to download statements, approve payments, and manage multiple authorizations, which are available in competitor apps. Approximately 12% of users are affected, leading to dissatisfaction and comparisons with more feature-rich apps.

I can't download statements or approve payments via the app, which is very frustrating.