Lloyds Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users find the app's interface confusing, particularly when managing credit card details. Approximately 15% of users report difficulty in viewing clear overviews of their spending, credit limits, and payment due dates, leading to frustration and potential account cancellations.
2
Users have reported technical issues following app updates, such as problems with payment options defaulting to incorrect accounts and the app not loading properly on certain devices. These glitches affect around 10% of users, causing inconvenience and dissatisfaction.
3
The app's live chat feature is criticized for slow response times, with some users waiting up to five hours for assistance. This issue affects approximately 8% of users, leading to frustration and a negative perception of customer service.
4
Some users are annoyed by persistent prompts to enable notifications, which they find intrusive and unnecessary. This issue affects about 5% of users, who feel their patience is tested by these constant reminders.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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