Lloyds Mobile Banking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Lloyds Mobile Banking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Lloyds Mobile Banking's key feedback

1

App Freezing Issues

A significant number of users report that the app frequently freezes, especially during money transfers, causing frustration and hindering their banking activities. Approximately 10% of users seem to be affected by this issue.

The app freezes every time I try to transfer money, making it unusable.

2

Slow Performance

Users have noted that the app has become slower with recent updates, taking longer to launch and perform basic functions. This issue affects around 8% of users.

The app is getting slower with each update, taking 5 seconds to launch.

3

Login and Registration Problems

Some users experience difficulties logging in or registering, often due to issues with password requirements or device compatibility. This affects about 5% of users.

I can't log in because the app doesn't accept my password, and it's frustrating.

4

Complex User Interface

A portion of users find the app's interface cluttered and difficult to navigate, especially after recent updates that introduced new features. Approximately 7% of users are impacted by this.

The app is becoming too busy and maze-like; it needs simplification.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

HSBC UK Mobile Banking
HSBC UK Mobile Banking receives high praise for its reliability, ease of use, and comprehensive features. Users appreciate the app's secure and fast transactions, although some have noted issues with customer service and occasional glitches.

#2 RUNNER UP

NatWest Mobile Banking
NatWest Mobile Banking is generally well-received for its user-friendly interface and efficient transaction capabilities. However, users have reported frustrations with biometric login issues and the need for more customization options.

#3 Straggler

Lloyds Mobile Banking
Lloyds Mobile Banking garners mixed feedback, with users appreciating its ease of use and security features. However, some users express dissatisfaction with recent updates and technical issues, such as app crashes and login problems.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
HSBC UK Mobile Banking
#1 Users Choice
HSBC UK Mobile Banking receives high praise for its reliability, ease of use, and comprehensive features. Users appreciate the app's secure and fast transactions, although some have noted issues with customer service and occasional glitches.
NatWest Mobile Banking
#2 Runner-up
NatWest Mobile Banking is generally well-received for its user-friendly interface and efficient transaction capabilities. However, users have reported frustrations with biometric login issues and the need for more customization options.
Lloyds Mobile Banking
#3 Straggler
Lloyds Mobile Banking garners mixed feedback, with users appreciating its ease of use and security features. However, some users express dissatisfaction with recent updates and technical issues, such as app crashes and login problems.

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Nuggets

Major Highlights of the Week

Freezing Transfers
Users experience app freezing when attempting to transfer funds, disrupting essential banking functions. This issue is critical as it directly impacts the core functionality of the app, leading to user frustration and potential loss of trust.
The app freezes every time I try to transfer money, making it unusable for basic transactions.
Password Complexity
The app's password requirements are overly complex, rejecting even random sequences as too easy to guess. This creates a barrier to account setup and access, potentially deterring new users from completing their registration.
I tried multiple random passwords, but the app kept rejecting them as too easy to guess.
Notification Delays
There are significant delays in receiving verification passcodes, which can take up to a day, hindering timely account access. This delay in real-time notifications compromises the app's promise of instant updates and user convenience.
Verification codes arrive a day late, making it impossible to access my account when needed.
App Size Concerns
The app's large size of over 600MB is seen as excessive for a banking application, raising concerns about storage space and efficiency. This could deter users with limited device storage from downloading or updating the app.
Why does a banking app need to be over 600MB? It's taking up too much space on my phone.
Inconsistent Biometric Login
Biometric login features are unreliable, with users unable to consistently use fingerprint or face recognition. This inconsistency undermines the app's security and ease-of-use promises, leading to user dissatisfaction.
The app doesn't recognize my fingerprint on my new phone, and there's no face recognition option.
Complex UI Navigation
The app's user interface is cluttered and difficult to navigate, with essential features hidden behind confusing headers. This complexity detracts from the user experience, making it challenging for users to perform basic banking tasks.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Freezing Transfers
Users experience app freezing when attempting to transfer funds, disrupting essential banking functions. This issue is critical as it directly impacts the core functionality of the app, leading to user frustration and potential loss of trust.
Password Complexity
The app's password requirements are overly complex, rejecting even random sequences as too easy to guess. This creates a barrier to account setup and access, potentially deterring new users from completing their registration.
Notification Delays
There are significant delays in receiving verification passcodes, which can take up to a day, hindering timely account access. This delay in real-time notifications compromises the app's promise of instant updates and user convenience.
App Size Concerns
The app's large size of over 600MB is seen as excessive for a banking application, raising concerns about storage space and efficiency. This could deter users with limited device storage from downloading or updating the app.
Inconsistent Biometric Login
Biometric login features are unreliable, with users unable to consistently use fingerprint or face recognition. This inconsistency undermines the app's security and ease-of-use promises, leading to user dissatisfaction.
Complex UI Navigation
The app's user interface is cluttered and difficult to navigate, with essential features hidden behind confusing headers. This complexity detracts from the user experience, making it challenging for users to perform basic banking tasks.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is freezing when wanting to transfer funds.
Lakehdj
This app is getting slower and slower to launch with every update. Is there any SR engineers there that test these updates? 5 seconds to launch is sad.
JoeSmithTif
I really appreciate that Orpington Lloyds continues to have helpful friendly ladies to service people paying in and taking out real cash. Also assistance in setting up standing orders etc. It is very difficult for those born in 1940s etc to bank online. Are we to be excluded from the financial world because we cannot work 'apps'?
#4#2

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is freezing when wanting to transfer funds.
Candice Wu
App Store
This app is getting slower and slower to launch with every update. Is there any SR engineers there that test these updates? 5 seconds to launch is sad.
Kelly Williams
Google Play
I really appreciate that Orpington Lloyds continues to have helpful friendly ladies to service people paying in and taking out real cash. Also assistance in setting up standing orders etc. It is very difficult for those born in 1940s etc to bank online. Are we to be excluded from the financial world because we cannot work 'apps'?
Koray Okumus
Google Play

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