Letterboxd

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Letterboxd's key feedback

Intrusive Ads

A significant number of users, approximately 30%, are frustrated with the overwhelming presence of ads, particularly video ads that are difficult to close and disrupt the user experience. This issue is driving some users to consider abandoning the app in favor of the desktop version where ad blockers can be used.

The app is nearly unusable due to the constant barrage of ads, making me want to switch to the desktop version.

Music Interruption

Around 15% of users report that ads in the app pause their music, even when the app is silenced, leading to a poor user experience. This issue is causing dissatisfaction among users who enjoy listening to music while using the app.

Ads in the app keep pausing my music, which is incredibly annoying and disrupts my experience.

Content Discovery Issues

Approximately 10% of users feel that their content, such as reviews and lists, lacks visibility and engagement on the platform. They express frustration over the difficulty in gaining traction and feel that the app favors established users with existing followings.

Despite writing multiple reviews and creating lists, I receive no engagement, making the platform feel like an echo chamber.

Feature Limitations

About 8% of users are disappointed with the lack of certain features, such as the ability to create collaborative lists or mark movies as watched in specific locations. These limitations are seen as missed opportunities to enhance the app's functionality.

I wish the app allowed for collaborative lists and more detailed tracking of where movies were watched.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Letterboxd

Letterboxd receives mixed feedback, with users praising its movie tracking and community features, but criticizing the intrusive ads and lack of engagement on user-generated content. Some users find the app charming once accustomed to its quirks, while others are frustrated by the lack of collaborative features and the disruptive nature of ads.

#2 RUNNER UP

IMDb

IMDb is criticized for its intrusive ads and technical issues, with many users expressing frustration over frequent sign-in problems and outdated features. Despite these issues, some users still appreciate its comprehensive database and reference capabilities, though the app's usability has declined over time.

#3 Straggler

Trakt

Trakt faces significant backlash for placing previously free features behind a paywall, leading to user dissatisfaction. Many users feel the subscription pricing is too high for the value offered, and the app's interface is often described as confusing and cluttered, though some long-term users still find it useful for tracking media.

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Nuggets

Major Highlights of the Week

Ad Overload

The app is inundated with ads, including uncloseable video ads that obstruct the user interface, making it nearly unusable without a Pro subscription. This aggressive ad strategy is driving users to consider alternative platforms.

Imagine just trying to get your movies on and there’s 4 ads in your face when you open the app.

Music Interruption

Ads within the app are causing frequent interruptions to users' music playback, even when the app is silenced, leading to a frustrating user experience. This disruption is prompting users to seek alternative apps for logging films.

I like to listen to music while I use it and it constantly stops and starts my music because of the ads.

Content Discovery Issues

Users are frustrated with the lack of engagement and discoverability for their content, feeling that the platform favors established users with existing followings. This lack of visibility is causing users to question the value of the platform.

I wrote 10 reviews, created multiple lists similar to my post on TikTok and not a single like.

Feature Gaps

The app lacks key features such as collaborative lists and the ability to mark where a movie was watched, which are highly desired by users. These missing functionalities are seen as significant drawbacks that hinder the app's utility.

There’s currently no way to have collaborative lists.

UI/UX Frustrations

The app's user interface is criticized for being clunky and unintuitive, with issues like difficult friend-adding processes and broken star rating systems. These design flaws are diminishing the overall user experience.

Adding friends is extremely difficult—no search feature, you have to know their username.

Data Loss

Users are experiencing data loss, such as disappearing movie lists, which undermines trust in the app's reliability. This issue is causing significant frustration and dissatisfaction among users.

Spent a good bit of time crafting a movie list and the next day *poof* it’s gone.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Music Interruption

Content Discovery Issues

Feature Gaps

UI/UX Frustrations

Data Loss

Users are experiencing data loss, such as disappearing movie lists, which undermines trust in the app's reliability. This issue is causing significant frustration and dissatisfaction among users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for logging and tracking movies, but it lacks a feature to mark where a movie was watched, like in a theater or at home. Adding this would enhance the stats for Pro users.

Bjax121

The app's ads are incredibly disruptive, often pausing my music and making the experience frustrating. This needs to be addressed to improve user satisfaction.

Keely12456

The app could be improved by adding collaborative lists and reducing the number of clicks required to add to a list. These enhancements would make it more user-friendly and worth paying for.

Switter73

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for logging and tracking movies, but it lacks a feature to mark where a movie was watched, like in a theater or at home. Adding this would enhance the stats for Pro users.

Candice Wu

App Store

The app's ads are incredibly disruptive, often pausing my music and making the experience frustrating. This needs to be addressed to improve user satisfaction.

Kelly Williams

Google Play

The app could be improved by adding collaborative lists and reducing the number of clicks required to add to a list. These enhancements would make it more user-friendly and worth paying for.

Koray Okumus

Google Play

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User Experience Report

Report Date

Letterboxd

Top Insights This Week

Intrusive Ads

Music Interruption

Content Discovery Issues

Feature Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts