LemFi

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of LemFi's key feedback

Transaction Delays

Many users experience significant delays in their transactions, with some waiting days or even weeks for funds to be delivered. Approximately 30% of users report this issue, which undermines trust in the service's reliability.

My transfer has been stuck for over 24 hours, and customer support is unresponsive.

Account Restrictions

Users frequently face unexplained account restrictions, even after being verified, leading to repeated verification requests. This affects about 20% of users, causing frustration and inconvenience.

Despite being a long-time verified customer, my account keeps getting restricted without explanation.

Scam Concerns

A significant number of users report that the app is being used by scammers, which raises security concerns. Around 25% of users mention scams, impacting the app's reputation.

This app is used by scammers claiming to be from courier companies to collect personal data.

Referral Program Issues

Users are dissatisfied with the referral program, as bonuses are not consistently credited despite meeting conditions. Approximately 10% of users express this concern, feeling misled by the program.

Completed all referral conditions but received no referral bonus.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Wise

Wise is highly praised for its quick, efficient service and competitive exchange rates. Users appreciate the ease of use and reliability, although some have experienced account issues and delays.

#2 RUNNER UP

Remitly

Remitly receives positive feedback for its fast and secure transactions, with users highlighting its good exchange rates and customer service. However, some users report issues with account suspensions and delays.

#3 Straggler

LemFi

LemFi has mixed feedback, with some users appreciating its ease of use and competitive rates, while others report significant issues with transaction delays, customer service, and security concerns.

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Nuggets

Major Highlights of the Week

Delayed Transactions

Users experience significant delays in fund transfers, sometimes taking days or weeks, causing frustration and questioning the platform's reliability. This issue undermines trust, especially when funds are urgently needed.

I sent money to my mum in Pakistan urgently, but it's been over a week with no update or timeline.

Account Restrictions

Long-time verified users face repeated account restrictions without clear explanations, requiring them to resubmit documents unnecessarily. This repetitive process is time-consuming and erodes user trust.

Despite being a long-time customer, my account keeps getting restricted without explanation, requiring the same documents repeatedly.

Referral Program Issues

The referral program is perceived as unreliable, with users not receiving promised bonuses despite meeting conditions. This inconsistency damages user confidence in promotional offers.

I completed all referral conditions but received no bonus, and they claimed non-compliance with terms.

Scam Vulnerability

The app is frequently used by scammers, posing as legitimate services to defraud users, which severely impacts the app's reputation. Users report being targeted by fraudsters using LemFi for scams.

I was scammed out of £200 using this app, which is used by fraudsters to steal money.

Customer Support Failures

Customer support is criticized for being unresponsive and providing generic, unhelpful responses, leaving users without resolutions. This lack of effective support exacerbates user frustration.

Every time I contact customer service, they just send the same copy-and-paste email, offering no real help.

Feature Removal

Recent updates have removed useful features, such as the 'add money' button, complicating the user experience. Users find the new process cumbersome and less intuitive.

The recent upgrade removed the 'add money' button, making it harder to add funds without leaving the page.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Transactions

Account Restrictions

Referral Program Issues

The referral program is perceived as unreliable, with users not receiving promised bonuses despite meeting conditions. This inconsistency damages user confidence in promotional offers.

Scam Vulnerability

The app is frequently used by scammers, posing as legitimate services to defraud users, which severely impacts the app's reputation. Users report being targeted by fraudsters using LemFi for scams.

Customer Support Failures

Customer support is criticized for being unresponsive and providing generic, unhelpful responses, leaving users without resolutions. This lack of effective support exacerbates user frustration.

Feature Removal

Recent updates have removed useful features, such as the 'add money' button, complicating the user experience. Users find the new process cumbersome and less intuitive.

Quotes of the week

Hear from some of the most impactful users to drive changes

Despite being a long-time verified customer, my account keeps getting restricted without explanation, making it stressful and time-consuming to complete transactions. Customer support is slow and unhelpful, and the repeated issues have damaged my trust in LemFi.

LostAllTrustInLemFi

I’ve been using LemFi for a while and always found it reliable until now. My friend sent me GBP to my account, but even after a month, I haven’t received the payment. This delay makes me question the platform’s reliability.

Ak Trail Hikers

I have been enjoying LemFi for years, but the recent upgrade removed a useful feature. Previously, if you wanted to send money without sufficient funds, there was an 'add money' button. Now, you have to leave the page to add money, which is inconvenient.

AlVeev

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

LemFi

Top Insights This Week

Transaction Delays

Account Restrictions

Scam Concerns

Referral Program Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts