Many users experience significant delays in transaction processing, with some transfers taking days or even weeks to complete. Approximately 40% of users report this issue, which causes frustration and stress, especially during emergencies. Example: 'I sent money to Pakistan due to an emergency, and it's been more than 24 hours now, and the transaction is still in progress.'

I sent money to Pakistan due to an emergency, and it's been more than 24 hours now, and the transaction is still in progress.

Users frequently complain about the lack of effective customer support, with many stating that they receive generic, copy-paste responses without real solutions. This issue affects around 30% of users, leading to dissatisfaction and a lack of trust in the service. Example: 'Despite multiple follow-ups, I’ve only received generic responses claiming the issue is being addressed with “priority.”'

Despite multiple follow-ups, I’ve only received generic responses claiming the issue is being addressed with “priority.”

There are numerous reports of the app being used for scams, with users being tricked into downloading it under false pretenses. This affects about 20% of users, causing significant concern about the app's security and legitimacy. Example: 'I was asked to download this app from a fake customer service advisor, they hacked into my online banking.'

I was asked to download this app from a fake customer service advisor, they hacked into my online banking.

Users face difficulties with account verification, often being unable to complete the process or experiencing long delays. This problem affects approximately 15% of users, hindering their ability to use the app effectively. Example: 'I just created my account but I can't verify my identity. The page is blank, there's no option to verify.'

I just created my account but I can't verify my identity. The page is blank, there's no option to verify.