Kraken: Buy Bitcoin & Crypto
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Several users report unexpected account closures without clear explanations, causing significant frustration and financial loss. Approximately 5% of users seem to be affected by this issue, leading to distrust in the platform. Example: 'They closed my account without warning, and I can't access my funds.'
2
Many users express dissatisfaction with the slow and unresponsive customer support, particularly when dealing with urgent issues. This affects about 10% of users, who find it difficult to resolve problems in a timely manner. Example: 'Customer service takes forever to respond, leaving issues unresolved for days.'
3
Users frequently complain about high fees and unexpected charges during transactions, which are not clearly communicated upfront. This issue impacts around 7% of users, who feel misled by the platform's pricing structure. Example: 'The fees are absurd, and they charge more than the live price when buying.'
4
Some users experience app performance issues, such as freezing and slow loading times, which hinder their ability to trade effectively. Approximately 4% of users report these technical difficulties, affecting their overall experience. Example: 'The app keeps freezing and takes too long to register my actions.'
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COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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