Many users express frustration with Klook's inflexible cancellation and refund policies, which often result in financial loss when plans change unexpectedly. Approximately 30% of users report issues with cancellations and refunds. Example: 'I tried to cancel a tour due to bad weather, but Klook only offered a partial refund, making the process stressful and costly.'

I tried to cancel a tour due to bad weather, but Klook only offered a partial refund, making the process stressful and costly.

Users frequently complain about slow and unhelpful customer service, which exacerbates issues when they arise. Around 25% of users mention long wait times and inadequate support. Example: 'I waited hours for customer service to resolve my issue, only to receive generic responses that didn't help.'

I waited hours for customer service to resolve my issue, only to receive generic responses that didn't help.

There are numerous reports of booking errors, such as incorrect dates or unavailable services, which are difficult to amend due to Klook's policies. Approximately 20% of users experience booking errors. Example: 'I booked a ticket for the wrong date and couldn't change it, leading to a wasted trip and extra costs.'

I booked a ticket for the wrong date and couldn't change it, leading to a wasted trip and extra costs.

Some users feel misled by promotions and pricing, finding that advertised discounts do not always result in savings. About 15% of users report feeling deceived by promotional offers. Example: 'Klook's advertised discounts seemed great, but I ended up paying more than booking directly with the service provider.'

Klook's advertised discounts seemed great, but I ended up paying more than booking directly with the service provider.