Many users experience unexpected booking cancellations without clear reasons or timely notifications, affecting approximately 20% of users. This issue often leaves travelers stranded or forced to make last-minute arrangements, leading to frustration and financial loss.

My hotel reservation was suddenly canceled without any notice, leaving me with no accommodation and no refund.

A significant number of users, around 25%, report difficulties in reaching customer support, with long wait times and unhelpful responses. This lack of effective communication exacerbates issues when users face booking problems or need urgent assistance.

I waited over an hour to speak with customer support, only to receive generic responses that didn't solve my issue.

Approximately 15% of users are dissatisfied with Klook's refund policies, which are perceived as inflexible and not accommodating to unforeseen changes or errors. This often results in users losing money on bookings they cannot use.

I accidentally booked the wrong date and was denied a refund, even though I contacted them immediately.

Around 10% of users encounter technical issues with the app, such as glitches during booking or incorrect information being displayed. These errors lead to booking mistakes and user frustration.

The app changed my booking date automatically, and I couldn't get it corrected or refunded.