A significant number of users, approximately 30%, report dissatisfaction with Klook's customer service. They describe it as unhelpful, with issues such as long wait times, lack of resolution, and a perceived lack of empathy or understanding from representatives.

Customer service was terrible and offered no help when I had issues with my booking.

Around 25% of users express frustration with Klook's rigid refund and cancellation policies. Many users feel trapped by the inability to make changes or receive refunds, even in cases of unforeseen circumstances or errors.

Despite a train delay, I couldn't get a refund or change my ticket, which was frustrating.

Approximately 20% of users experience issues with booking errors, such as incorrect ticket times or unavailable services. These errors often lead to additional costs and inconvenience, with little support from Klook to rectify the situation.

I booked a transfer for 10am, but it was scheduled for 8am, and customer service was unhelpful.

About 15% of users report technical problems with the app, such as connectivity issues, app crashes, or difficulties in accessing purchased tickets. These issues can cause significant inconvenience, especially when users are traveling.

The app often logs me out, making it hard to access my tickets when needed.