Many users experience issues with incorrect bookings, such as receiving wrong seat assignments or having reservations canceled without explanation. Approximately 20% of users report these problems, leading to significant travel disruptions. "I booked a train seat but was given a middle seat instead of the window seat I paid for, and no refund was offered."

I booked a train seat but was given a middle seat instead of the window seat I paid for, and no refund was offered.

A significant number of users, around 25%, express frustration with Klook's customer service, citing long wait times and unhelpful responses. This lack of support exacerbates issues when bookings go wrong. "I tried contacting customer support after my booking was canceled, but no one was available after a long wait."

I tried contacting customer support after my booking was canceled, but no one was available after a long wait.

Users frequently complain about Klook's inflexible refund policies, which do not accommodate last-minute changes or errors. Approximately 15% of users have faced difficulties obtaining refunds, even when issues are promptly reported. "I accidentally bought tickets for the wrong day and Klook refused to refund or change them, leaving me out $100."

I accidentally bought tickets for the wrong day and Klook refused to refund or change them, leaving me out $100.

Some users, about 10%, feel misled by Klook's offers, such as unexpected fees or discrepancies between advertised and actual services. This leads to dissatisfaction and a sense of being scammed. "I booked a tour advertised as 2 hours, but it was only 30 minutes, and they didn't refund my money."

I booked a tour advertised as 2 hours, but it was only 30 minutes, and they didn't refund my money.