Some users experience unauthorized charges even when their orders are canceled, leading to frustration and financial inconvenience. Approximately 5% of users report this issue, indicating a need for improved transaction handling and communication.

Klarna charged my account despite the order being canceled, and no one has responded to my inquiries.

Users with accessibility needs face challenges logging into the app due to interface issues, such as the inability to scroll or access necessary buttons. This affects about 3% of users, highlighting the need for better accessibility features.

I can't log in on my iPhone because I can't scroll to the 'create Klarna' button, making the app unusable for me.

Many users find Klarna's customer service unhelpful, with complaints about unfulfilled promises and lack of resolution. This affects around 7% of users, suggesting a need for more effective and responsive support.

Customer service is unhelpful, making promises they don't keep and failing to resolve issues.

Some users are frustrated by the lack of flexible payment options, such as the inability to make extra payments without incurring interest. This issue affects about 4% of users, indicating a demand for more customizable payment plans.

I should be able to make extra payments without being forced into minimum payments plus interest.