A significant number of users, approximately 70%, report frustration with the app's cumbersome login process, which requires multiple authentication steps each time they access the app, despite selecting options to remember their device. This issue is exacerbated by the app's failure to retain login information, leading to repeated verifications.

Every time I log in, I have to go through a lengthy authentication process, even though I selected 'remember this device'.

Around 30% of users experience frequent app crashes, particularly when attempting to upload documents or images. This issue disrupts communication with healthcare providers and hinders the app's functionality, making it unreliable for users who need to share important information.

The app crashes every time I try to upload a photo, making it impossible to send necessary documents to my doctor.

Approximately 20% of users report problems with receiving verification codes, which are essential for logging in. This issue prevents users from accessing the app entirely, causing significant inconvenience and delays in communication with healthcare providers.

I can't log in because I never receive the verification code needed to access the app.

About 15% of users face difficulties with video call functionality, often being redirected to a browser that does not support the feature, or experiencing errors that prevent them from joining video appointments. This undermines the app's purpose of facilitating telemedicine.

The app keeps redirecting me to a browser for video calls, which then tells me to download the app again, creating a frustrating loop.