Kikoff

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Kikoff

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Kikoff's key feedback

1

Sign-Up Verification Issues

Some users experience difficulties during the sign-up process, where the app fails to verify their identity with minimal information, leading to frustration and inability to proceed. Approximately 5% of users report this issue.

The app failed to verify my identity with just an email, making it impossible to sign up.

2

Subscription and Cancellation Problems

A few users have faced challenges with subscription management, including unexpected plan changes and difficulties canceling without additional charges. This affects about 3% of users.

I was switched to a more expensive plan without consent and couldn't cancel without paying extra.

3

Data Removal Difficulties

Some users find it challenging to remove their personal information from the app, encountering technical issues that prevent them from deleting their data. This issue affects around 2% of users.

The app makes it hard to remove personal info, freezing on the page when trying to delete it.

4

Identity Theft Concerns

A small number of users express concerns about the app's handling of identity theft situations, feeling that their issues are not adequately addressed. This impacts about 1% of users.

The company doesn't seem to care if your identity is stolen, continuing to report it regardless.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kikoff
Kikoff receives overwhelmingly positive feedback for its effectiveness in significantly boosting credit scores, with many users reporting substantial increases in a short period. However, some users express dissatisfaction with subscription changes and customer service issues.

#2 RUNNER UP

Self
Self is praised for its ability to help users build credit and achieve financial goals, with many users experiencing significant credit score improvements. Nonetheless, there are complaints about customer service, technical issues, and unexpected fees.

#3 Straggler

Credit Strong
Credit Strong is appreciated for its straightforward approach to credit building, with users noting improvements in their credit scores. However, some users report issues with account management and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kikoff
#1 Users Choice
Kikoff receives overwhelmingly positive feedback for its effectiveness in significantly boosting credit scores, with many users reporting substantial increases in a short period. However, some users express dissatisfaction with subscription changes and customer service issues.
Self
#2 Runner-up
Self is praised for its ability to help users build credit and achieve financial goals, with many users experiencing significant credit score improvements. Nonetheless, there are complaints about customer service, technical issues, and unexpected fees.
Credit Strong
#3 Straggler
Credit Strong is appreciated for its straightforward approach to credit building, with users noting improvements in their credit scores. However, some users report issues with account management and customer support.

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Nuggets

Major Highlights of the Week

Verification Issues
The app's verification process is flawed, as it fails to verify users with minimal information and prematurely limits attempts, leading to frustration and perceptions of a scam. This issue is exacerbated by the lack of customer support during the sign-up process.
I tried to sign up with just my email, and it failed to verify me, then said max attempts reached after one try.
Subscription Confusion
Users experience unexpected subscription changes and difficulties canceling services, leading to unexpected charges and dissatisfaction. This confusion is compounded by the perception of hidden fees, contradicting the app's promise of no hidden costs.
I returned to Kikoff and found my subscription changed to Ultimate without my consent, and I couldn't cancel without paying first.
Identity Theft Concerns
There are significant concerns about the app's handling of identity theft, as it continues to report stolen identities without resolution. This lack of responsiveness undermines trust in the app's security measures.
Kikoff does not care if your identity was stolen and will continue to report it.
Data Removal Difficulty
The app makes it challenging to remove personal information, trapping users in a loop that prevents them from deleting their data. This issue raises privacy concerns and frustrates users trying to manage their information.
The app freezes on the page where you choose to receive calls, making it impossible to remove your info.
Cancellation Barriers
Users face obstacles when trying to cancel their subscriptions, especially during financial hardship, which is not clearly disclosed. This lack of transparency and flexibility can lead to negative user experiences.
If you become financially unable to keep up, they don't let you cancel, and it's not disclosed.
Dark Mode Request
The app's bright interface is uncomfortable for users in low-light environments, prompting requests for a dark mode feature. Implementing this could enhance user experience and accessibility.
Opening the app in a dark room is blinding; please add a dark mode.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Issues
The app's verification process is flawed, as it fails to verify users with minimal information and prematurely limits attempts, leading to frustration and perceptions of a scam. This issue is exacerbated by the lack of customer support during the sign-up process.
Subscription Confusion
Users experience unexpected subscription changes and difficulties canceling services, leading to unexpected charges and dissatisfaction. This confusion is compounded by the perception of hidden fees, contradicting the app's promise of no hidden costs.
Identity Theft Concerns
There are significant concerns about the app's handling of identity theft, as it continues to report stolen identities without resolution. This lack of responsiveness undermines trust in the app's security measures.
Data Removal Difficulty
The app makes it challenging to remove personal information, trapping users in a loop that prevents them from deleting their data. This issue raises privacy concerns and frustrates users trying to manage their information.
Cancellation Barriers
Users face obstacles when trying to cancel their subscriptions, especially during financial hardship, which is not clearly disclosed. This lack of transparency and flexibility can lead to negative user experiences.
Dark Mode Request
The app's bright interface is uncomfortable for users in low-light environments, prompting requests for a dark mode feature. Implementing this could enhance user experience and accessibility.

Quotes of the week

Hear from some of the most impactful users to drive changes

Kikoff has been amazing with helping me reclaim my credit. Their services are exceptional, educational, and beneficial! Best decision I’ve ever made. They’ve helped increase my score by 60 points!
UppingMyGame26
This has been a very easy way to increase a credit score without going into debt. No lies. Nothing misleading to worry with. Sign up and let Kikoff do the hard work.
rcarroll75
I never thought I could ever rebuild my credit again, Kikoff has helped me so much and I have learned so much and also taught me to be more aware of my credit. Kikoff sends me notifications of activities that I was not aware of.
Arty-H-town

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The quotes of the week

Hear from some of the most impactful users to drive changes
Kikoff has been amazing with helping me reclaim my credit. Their services are exceptional, educational, and beneficial! Best decision I’ve ever made. They’ve helped increase my score by 60 points!
Candice Wu
App Store
This has been a very easy way to increase a credit score without going into debt. No lies. Nothing misleading to worry with. Sign up and let Kikoff do the hard work.
Kelly Williams
Google Play
I never thought I could ever rebuild my credit again, Kikoff has helped me so much and I have learned so much and also taught me to be more aware of my credit. Kikoff sends me notifications of activities that I was not aware of.
Koray Okumus
Google Play

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