Kik Messaging & Chat App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Kik Messaging & Chat App's key feedback

Login Issues

A significant number of users, approximately 40%, report being unable to log into their accounts despite having the latest app version. This issue persists even after reinstalling the app, leading to frustration and inability to access their contacts.

I can't log in despite updating the app and resetting my password.

Bot Invasion

Around 30% of users are frustrated with the overwhelming presence of bots and spam accounts, which disrupt group chats and individual messaging. This issue makes it difficult for users to have genuine interactions on the platform.

The app is flooded with bots, making it hard to have real conversations.

Safety Concerns

Approximately 20% of users express concerns about safety, citing experiences with inappropriate content and interactions with potentially harmful individuals. This has led to calls for better moderation and security measures.

This app is not safe; it's filled with inappropriate content and dangerous people.

Message Delivery Delays

About 15% of users experience significant delays in message delivery, with messages often taking hours or days to send or receive. This issue severely impacts the app's primary function as a messaging platform.

Messages are stuck on 'sending' for hours, making it impossible to chat in real-time.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

WhatsApp is highly praised for its reliability and ease of use, with many users appreciating its smooth performance and ability to connect with family and friends globally. However, some users report issues with updates and account bans, but overall, it remains a favorite for its communication features.

#2 RUNNER UP

Snapchat

Snapchat is loved for its fun and creative features like filters and streaks, making it a popular choice for casual and creative communication. Despite its popularity, some users express frustration with frequent updates and issues with account restoration.

#3 Straggler

Kik Messaging & Chat App

Kik receives mixed feedback, with users appreciating its long-standing presence and ease of use without needing a phone number. However, many users are concerned about the prevalence of bots, spam, and security issues, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Users are unable to log in despite having the latest app version, receiving persistent error messages about updates. This issue persists even after reinstalling the app and resetting passwords.

I can't log in, it keeps saying to update to the latest version, but I already have it.

Bot Invasion

The app is overwhelmed with bots, making group chats unusable and filling users' inboxes with spam. Reporting and blocking these bots seems ineffective as they continue to proliferate.

Groups are overrun by bots, and reporting them does nothing.

Message Delays

Messages are significantly delayed or fail to deliver, disrupting communication. Users report messages stuck in 'sending' mode for hours or days.

Messages are stuck on 'S' for hours, making it impossible to chat.

Account Creation Issues

New users face difficulties creating accounts, with the process stalling at the email submission stage. This issue persists across devices and after multiple attempts.

I can't create an account; it just spins after entering my email.

Invasive Ads

The app is plagued with intrusive ads that disrupt user experience, including full-screen pop-ups and forced app downloads. These ads are frequent and difficult to close.

Ads are so intrusive, they open automatically and are hard to close.

Safety Concerns

There are significant safety concerns with reports of predatory behavior and lack of effective moderation. Users feel the app is unsafe, especially for minors.

This app is full of predators and feels unsafe for children.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users are unable to log in despite having the latest app version, receiving persistent error messages about updates. This issue persists even after reinstalling the app and resetting passwords.

Bot Invasion

The app is overwhelmed with bots, making group chats unusable and filling users' inboxes with spam. Reporting and blocking these bots seems ineffective as they continue to proliferate.

Message Delays

Messages are significantly delayed or fail to deliver, disrupting communication. Users report messages stuck in 'sending' mode for hours or days.

Account Creation Issues

New users face difficulties creating accounts, with the process stalling at the email submission stage. This issue persists across devices and after multiple attempts.

Invasive Ads

The app is plagued with intrusive ads that disrupt user experience, including full-screen pop-ups and forced app downloads. These ads are frequent and difficult to close.

Safety Concerns

There are significant safety concerns with reports of predatory behavior and lack of effective moderation. Users feel the app is unsafe, especially for minors.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for chatting with individuals and groups, but the groups are overrun by bots that Kik apparently won't do anything about. Even if several reports are sent, Kik doesn't act, and groups get clogged up with bots, preventing new people from joining.

Robertgb3

Week of May 27th, 2025

I can't log in anymore. I tried everything, and customer support didn't provide any solution except a generic response. This app feels outdated now.

A Google user

Week of May 27th, 2025

Messages are stuck on 'S' and the servers are all messed up. It seems like they've abandoned supporting it, which is unfortunate because I met a lot of good people here.

A Google user

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I can't log in anymore. I tried everything, and customer support didn't provide any solution except a generic response. This app feels outdated now.

Kelly Williams

Google Play

Messages are stuck on 'S' and the servers are all messed up. It seems like they've abandoned supporting it, which is unfortunate because I met a lot of good people here.

Koray Okumus

Google Play

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User Experience Report

Report Date

Kik Messaging & Chat App

Top Insights This Week

Login Issues

Bot Invasion

Safety Concerns

Message Delivery Delays

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts