Kick - Live Streaming

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Kick - Live Streaming

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Kick - Live Streaming's key feedback

1

Data Settings Reset

A significant issue is the app's failure to remember user data settings, causing it to default to the highest data speeds each time it's opened. This affects approximately 10% of users, leading to excessive data usage unless settings are manually adjusted every session.

The app doesn't save my data preferences, forcing me to reset them every time I open it.

2

Chat Functionality Issues

Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.

I can't see any chat messages on my iPad, making it hard to interact during streams.

3

Frequent App Crashes

The app is prone to crashing and buffering, disrupting the viewing experience. This affects about 20% of users, who find themselves needing to restart the app frequently to continue watching streams.

The app keeps crashing and buffering, making it nearly impossible to watch streams smoothly.

4

Account Creation Problems

Some users face difficulties creating accounts due to a greyed-out terms acceptance button, preventing them from accessing the app's features. This issue affects approximately 5% of users, hindering their ability to join the platform.

I can't create an account because the terms acceptance button is greyed out, even after updates.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube Live
YouTube Live receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the app's functionality, such as frequent crashes and bugs.

#2 RUNNER UP

Kick - Live Streaming
Kick - Live Streaming has a mix of positive and negative feedback. Users appreciate the ad-free experience and the platform's support for creators, but many report technical issues like app crashes, login problems, and poor customer support, which hinder the overall user experience.

#3 Straggler

Twitch
Twitch is appreciated for its community and streaming features, but users express frustration over frequent ads, app crashes, and perceived unfairness in content moderation, which detracts from the viewing experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YouTube Live
#1 Users Choice
YouTube Live receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the app's functionality, such as frequent crashes and bugs.
Kick - Live Streaming
#2 Runner-up
Kick - Live Streaming has a mix of positive and negative feedback. Users appreciate the ad-free experience and the platform's support for creators, but many report technical issues like app crashes, login problems, and poor customer support, which hinder the overall user experience.
Twitch
#3 Straggler
Twitch is appreciated for its community and streaming features, but users express frustration over frequent ads, app crashes, and perceived unfairness in content moderation, which detracts from the viewing experience.

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Nuggets

Major Highlights of the Week

Data Settings Reset
The app defaults to the highest data speed every time it's opened, ignoring user preferences and leading to excessive data usage.
The app doesn't remember my data settings, forcing me to adjust them every time I open it.
Chat Visibility Issues
Users experience persistent issues with chat visibility on mobile devices, making it difficult to engage with streamers and other viewers.
I can't see any chat messages on the mobile app, only on the web browser.
Age Restriction Errors
Age restrictions are incorrectly applied, preventing users who meet age requirements from accessing content.
I'm unable to watch streams due to age restrictions despite being old enough.
Account Creation Block
The app's account creation process is hindered by a greyed-out terms acceptance button, preventing new users from signing up.
I can't create an account because the accept terms button is greyed out.
Unwanted Stream Switching
Streams automatically switch to unrelated content without user initiation, disrupting the viewing experience.
The app randomly switches to another stream, forcing me to restart it to return to my original stream.
Notification Errors
Users receive notifications for streamers they do not follow, even with notifications turned off, causing unnecessary interruptions.
I keep getting notifications for streamers I don't follow, despite having notifications turned off.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Data Settings Reset
The app defaults to the highest data speed every time it's opened, ignoring user preferences and leading to excessive data usage.
Chat Visibility Issues
Users experience persistent issues with chat visibility on mobile devices, making it difficult to engage with streamers and other viewers.
Age Restriction Errors
Age restrictions are incorrectly applied, preventing users who meet age requirements from accessing content.
Account Creation Block
The app's account creation process is hindered by a greyed-out terms acceptance button, preventing new users from signing up.
Unwanted Stream Switching
Streams automatically switch to unrelated content without user initiation, disrupting the viewing experience.
Notification Errors
Users receive notifications for streamers they do not follow, even with notifications turned off, causing unnecessary interruptions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly buffers and lags, making it difficult to moderate streams. Despite several updates, this issue remains unaddressed.
DEX_Trey
The app logs me out randomly and I can't log back in, making it unusable.
chahdjs
The app frequently shows live streamers as offline, requiring multiple restarts to fix. This is the biggest issue, making it hard to watch streams.
Mc beetle

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app constantly buffers and lags, making it difficult to moderate streams. Despite several updates, this issue remains unaddressed.
Candice Wu
App Store
The app logs me out randomly and I can't log back in, making it unusable.
Kelly Williams
Google Play
The app frequently shows live streamers as offline, requiring multiple restarts to fix. This is the biggest issue, making it hard to watch streams.
Koray Okumus
Google Play

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