Kick - Live Streaming

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Kick - Live Streaming

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Kick - Live Streaming's key feedback

1

Frequent Logouts

A significant number of users, approximately 20%, report being logged out of the app frequently, which disrupts their viewing experience and requires them to repeatedly log back in. This issue is particularly frustrating for users who want seamless access to their favorite streams.

The app logs me out constantly, making it a hassle to use.

2

Buffering and Loading Issues

Around 25% of users experience persistent buffering and loading problems, making the app nearly unusable at times. This affects the ability to watch streams smoothly and is a major deterrent for users who expect a reliable streaming experience.

The app is unusable due to constant buffering and loading issues.

3

Full Screen and Orientation Problems

Approximately 15% of users report issues with the full screen and orientation features, where the video does not display correctly or the screen orientation changes unexpectedly. This affects the viewing experience, especially on mobile devices.

Full screen mode doesn't work properly, cutting off parts of the stream.

4

Chat Functionality Issues

About 10% of users face problems with the chat feature, where messages do not load or the chat becomes unresponsive. This hinders interaction during live streams, which is a key aspect of the platform's appeal.

The chat feature is often unresponsive, making it hard to interact during streams.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouTube Live
YouTube Live is praised for its reliability and wide range of content, but users express frustration over the increasing number of ads and the high subscription costs. Some users also report technical issues with app performance on certain devices.

#2 RUNNER UP

Twitch
Twitch is appreciated for its vibrant community and streaming features, but users are critical of the frequent ads and recent UI changes that mimic TikTok, which many find cumbersome. The app's performance issues and the need for phone verification are also common complaints.

#3 Straggler

Kick - Live Streaming
Kick - Live Streaming is noted for its ad-free experience and favorable subscription split for creators, but users frequently report severe technical issues, including app crashes, bugs, and poor performance. The platform's reliability and usability are major concerns for many users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
YouTube Live
#1 Users Choice
YouTube Live is praised for its reliability and wide range of content, but users express frustration over the increasing number of ads and the high subscription costs. Some users also report technical issues with app performance on certain devices.
Twitch
#2 Runner-up
Twitch is appreciated for its vibrant community and streaming features, but users are critical of the frequent ads and recent UI changes that mimic TikTok, which many find cumbersome. The app's performance issues and the need for phone verification are also common complaints.
Kick - Live Streaming
#3 Straggler
Kick - Live Streaming is noted for its ad-free experience and favorable subscription split for creators, but users frequently report severe technical issues, including app crashes, bugs, and poor performance. The platform's reliability and usability are major concerns for many users.

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Nuggets

Major Highlights of the Week

Login Instability
Frequent login issues plague users, causing frustration as they are repeatedly logged out and face difficulties signing back in. This disrupts user engagement and retention, necessitating a robust authentication system.
I have to log back in every single day on the current version of the app.
Chat Malfunctions
The chat feature is unreliable, often freezing or not displaying messages, which hinders real-time interaction and diminishes the live streaming experience. A stable chat system is crucial for maintaining community engagement.
On kick iOS the chat never moves and it always goes blank.
Full-Screen Issues
Full-screen mode is problematic, with streams not fitting properly and parts of the video being cut off, affecting the viewing experience. Ensuring a seamless full-screen transition is essential for user satisfaction.
Fullscreen isn't fullscreen.
Picture-in-Picture Failures
The Picture-in-Picture (PiP) feature is broken, often zooming in incorrectly or not functioning at all, which limits multitasking capabilities. Fixing PiP is vital for enhancing user convenience and app usability.
Picture in Picture no longer works in recent update.
Stream Quality Resets
Stream quality settings do not persist between sessions, defaulting back to 'Auto' and causing unnecessary data usage. Persistent quality settings are necessary for user control and data management.
Stream quality does not carry over from app closes to opening again.
Update Regression
Recent updates have introduced more bugs than they fixed, degrading app performance and user experience. A more rigorous testing process is needed to ensure updates enhance rather than hinder functionality.
The update for kick is horrible. We all do not like it. Fix it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Instability
Frequent login issues plague users, causing frustration as they are repeatedly logged out and face difficulties signing back in. This disrupts user engagement and retention, necessitating a robust authentication system.
Chat Malfunctions
The chat feature is unreliable, often freezing or not displaying messages, which hinders real-time interaction and diminishes the live streaming experience. A stable chat system is crucial for maintaining community engagement.
Full-Screen Issues
Full-screen mode is problematic, with streams not fitting properly and parts of the video being cut off, affecting the viewing experience. Ensuring a seamless full-screen transition is essential for user satisfaction.
Picture-in-Picture Failures
The Picture-in-Picture (PiP) feature is broken, often zooming in incorrectly or not functioning at all, which limits multitasking capabilities. Fixing PiP is vital for enhancing user convenience and app usability.
Stream Quality Resets
Stream quality settings do not persist between sessions, defaulting back to 'Auto' and causing unnecessary data usage. Persistent quality settings are necessary for user control and data management.
Update Regression
Recent updates have introduced more bugs than they fixed, degrading app performance and user experience. A more rigorous testing process is needed to ensure updates enhance rather than hinder functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unusable due to constant buffering and login issues. Please fix these critical problems before more users join.
og710
Week of May 15th, 2025
The latest update has made the app worse. Full screen doesn't work properly, and the chat is lagging. Please address these issues.
Anouel
Week of May 15th, 2025
I love the platform, but the app is difficult to navigate, and I can't find how to go live. Better instructions would be helpful.
Banditaloca
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is unusable due to constant buffering and login issues. Please fix these critical problems before more users join.
Candice Wu
App Store
The latest update has made the app worse. Full screen doesn't work properly, and the chat is lagging. Please address these issues.
Kelly Williams
Google Play
I love the platform, but the app is difficult to navigate, and I can't find how to go live. Better instructions would be helpful.
Koray Okumus
Google Play

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