KAYAK: Flights, Hotels & Cars

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KAYAK: Flights, Hotels & Cars

Top Insights This Week

Week of June 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of KAYAK: Flights, Hotels & Cars's key feedback

1

Third-Party Scams

Many users report issues with third-party booking agencies linked through KAYAK, leading to scams and unexpected charges. Approximately 20% of users have experienced fraudulent activities or misleading information from these third-party sites.

I booked a flight through KAYAK and was redirected to a scam site, resulting in unexpected charges and no customer support.

2

Price Discrepancies

Users frequently encounter discrepancies between the prices shown on KAYAK and the actual prices on booking sites, leading to frustration and mistrust. This issue affects about 15% of users who find that the advertised prices are not honored.

The app showed a flight for $149, but when redirected, the price jumped to $780.

3

App Performance Issues

The app is reported to have performance issues such as freezing, crashing, and slow loading times, which hinder the booking process. Around 10% of users have complained about these technical difficulties.

The app keeps crashing whenever I try to search for flights, making it unusable.

4

Lack of Customer Support

Users express dissatisfaction with KAYAK's customer support, citing unresponsiveness and lack of assistance with booking issues. Approximately 12% of users feel unsupported when encountering problems with their bookings.

I had an issue with my booking and received no help from KAYAK's customer service.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Skyscanner
Skyscanner is highly praised for its user-friendly interface and ability to find the best deals on flights, especially for international travel. However, some users report issues with missing airlines and occasional glitches, which can affect the accuracy of search results.

#2 RUNNER UP

KAYAK: Flights, Hotels & Cars
KAYAK receives positive feedback for its ease of use, comprehensive search capabilities, and reliable price comparisons. Users appreciate its smooth functionality and helpful features, though some have experienced occasional app crashes and data transfer issues.

#3 Straggler

Expedia
Expedia is appreciated for its comprehensive travel planning features and customer service, but many users report frustrations with booking errors, poor customer support, and issues with reservations not being honored. The app's reliability and responsiveness are areas of concern for some users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Skyscanner
#1 Users Choice
Skyscanner is highly praised for its user-friendly interface and ability to find the best deals on flights, especially for international travel. However, some users report issues with missing airlines and occasional glitches, which can affect the accuracy of search results.
KAYAK: Flights, Hotels & Cars
#2 Runner-up
KAYAK receives positive feedback for its ease of use, comprehensive search capabilities, and reliable price comparisons. Users appreciate its smooth functionality and helpful features, though some have experienced occasional app crashes and data transfer issues.
Expedia
#3 Straggler
Expedia is appreciated for its comprehensive travel planning features and customer service, but many users report frustrations with booking errors, poor customer support, and issues with reservations not being honored. The app's reliability and responsiveness are areas of concern for some users.

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Nuggets

Major Highlights of the Week

Third-Party Fraud
Users are encountering fraudulent third-party booking agencies through Kayak, leading to scams and financial losses. This issue highlights a critical need for stricter vetting of third-party partners to protect user trust and financial security.
I booked a rental car through Kayak and was scammed out of $1000 with no car provided.
Privacy Breach
There are significant privacy concerns as users report unauthorized access to personal and payment information by third parties. This breach of data privacy necessitates immediate action to enhance data protection protocols.
My girlfriend was able to access all my flight and payment details just by mentioning my last name.
Inaccurate Pricing
The app frequently displays prices that are lower than the actual cost upon booking, causing frustration and mistrust among users. Addressing this discrepancy is crucial to maintain transparency and user confidence.
Prices shown on Kayak are much lower than what I end up paying on the airline's site.
App Performance Issues
Users experience frequent app crashes, slow loading times, and unresponsive features, which hinder the booking process. Optimizing app performance is essential to improve user experience and satisfaction.
Missing Notifications
Recent updates have led to users not receiving important push notifications about flight changes, impacting their travel plans. Ensuring reliable notification delivery is vital for user reliance on the app.
I no longer receive push notifications about my flights despite having them enabled.
Filter Functionality Flaws
The app's filter options are not functioning correctly, leading to irrelevant search results and user frustration. Enhancing filter accuracy is necessary to provide a more tailored and efficient search experience.
The app shows multi-stop flights even when I select 'direct only' in the filters.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Third-Party Fraud
Users are encountering fraudulent third-party booking agencies through Kayak, leading to scams and financial losses. This issue highlights a critical need for stricter vetting of third-party partners to protect user trust and financial security.
Privacy Breach
There are significant privacy concerns as users report unauthorized access to personal and payment information by third parties. This breach of data privacy necessitates immediate action to enhance data protection protocols.
Inaccurate Pricing
The app frequently displays prices that are lower than the actual cost upon booking, causing frustration and mistrust among users. Addressing this discrepancy is crucial to maintain transparency and user confidence.
App Performance Issues
Users experience frequent app crashes, slow loading times, and unresponsive features, which hinder the booking process. Optimizing app performance is essential to improve user experience and satisfaction.
Missing Notifications
Recent updates have led to users not receiving important push notifications about flight changes, impacting their travel plans. Ensuring reliable notification delivery is vital for user reliance on the app.
Filter Functionality Flaws
The app's filter options are not functioning correctly, leading to irrelevant search results and user frustration. Enhancing filter accuracy is necessary to provide a more tailored and efficient search experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Kayak is great for organizing and sharing all of my trips. It also is great at alerting me of changes. It is my go-to for all of my travels.
PLBtravel
Week of June 23rd, 2025
Good for comparing prices. However, it is not always accurate. When I try to compare prices on Kayak, it is cheaper than the actual price on the airlines. Due to this, there was an option to book through a third party (which was a mistake).
🫩🫩🫩🧘🏽‍♀️🧘🏽‍♀️🧘🏽‍♀️
Week of June 23rd, 2025
Kayak lists prices from various third-party booking agencies, to include the scammers/fraudsters at Super.com. Until this horrific company is removed from the app, I will not book anything through Kayak.
Believer LC
Week of June 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Kayak is great for organizing and sharing all of my trips. It also is great at alerting me of changes. It is my go-to for all of my travels.
Candice Wu
App Store
Good for comparing prices. However, it is not always accurate. When I try to compare prices on Kayak, it is cheaper than the actual price on the airlines. Due to this, there was an option to book through a third party (which was a mistake).
Kelly Williams
Google Play
Kayak lists prices from various third-party booking agencies, to include the scammers/fraudsters at Super.com. Until this horrific company is removed from the app, I will not book anything through Kayak.
Koray Okumus
Google Play

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