Facelab - Face & Body Editor

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Facelab - Face & Body Editor's key feedback

High Subscription Costs

Many users find the subscription fees for Facelab to be excessively high, with some expressing dissatisfaction over the cost of accessing basic features. Approximately 20% of users mention pricing as a significant concern.

The app is too expensive, charging $45 for basic features.

Unwanted Charges

Several users report being charged unexpectedly, even after canceling their subscriptions or free trials, leading to frustration and distrust. This issue affects around 15% of users.

I canceled my free trial but was still charged $49.21 without notification.

Performance Issues

Users experience frequent app crashes, lagging, and overheating, particularly on older devices, which disrupts their editing process. About 10% of users have reported these technical difficulties.

The app constantly freezes and crashes, making it unusable.

Watermark and Ads

The presence of watermarks and frequent ads without an option to remove them for free has frustrated users who prefer a cleaner editing experience. This issue is mentioned by approximately 10% of users.

The app places a watermark on photos and is filled with ads, which is annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AirBrush

AirBrush receives high praise for its user-friendly interface and effective editing tools, with many users appreciating its ability to enhance photos naturally. However, some users express dissatisfaction with the subscription model, feeling that it limits access to features that were previously free.

#2 RUNNER UP

Facelab - Face & Body Editor

Facelab garners mixed feedback, with users praising its extensive editing features and ease of use. However, there are significant complaints about its subscription practices, with many users feeling misled by the free trial and experiencing unexpected charges.

#3 Straggler

Facetune

Facetune is criticized for its aggressive monetization strategy, with many users frustrated by the paywall for basic features and unexpected charges during the free trial. Despite this, some users still appreciate its editing capabilities and ease of use.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Subscription Confusion

Users are experiencing unexpected charges due to unclear subscription cancellation processes and lack of notification before free trials end. This has led to dissatisfaction and accusations of misleading practices.

I never received a notification before my free trial ended, and I was charged $49.21 without warning.

Performance Issues

The app frequently crashes and causes devices to lag and overheat, disrupting the editing process and leading to user frustration. This affects the overall user experience and reliability of the app.

The app makes my phone lag and heat up, making it unusable.

Watermark Complaints

Users are frustrated with the inability to remove watermarks without payment, which was previously possible by watching ads. This change is perceived as a reduction in app value and user-friendliness.

I can't remove the watermark anymore without paying, even though I used to watch ads for it.

Feature Limitations

Some users find the editing tools ineffective or non-intuitive, leading to dissatisfaction with the app's functionality. This suggests a need for improved user guidance and tool effectiveness.

Most edit tools didn't change anything, making the app not very intuitive.

Refund Issues

There are multiple reports of users being charged without consent and facing difficulties in obtaining refunds, leading to negative perceptions of customer service. This issue highlights a need for clearer refund policies and better customer support.

I was charged twice after canceling and can't get a refund.

Pricing Concerns

The app's pricing model is considered too expensive for the features offered, with some users feeling that basic features should not require a high subscription fee. This perception could impact user retention and acquisition.

You have to pay $45 just to use basic features, which is too much.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Performance Issues

The app frequently crashes and causes devices to lag and overheat, disrupting the editing process and leading to user frustration. This affects the overall user experience and reliability of the app.

Watermark Complaints

Feature Limitations

Some users find the editing tools ineffective or non-intuitive, leading to dissatisfaction with the app's functionality. This suggests a need for improved user guidance and tool effectiveness.

Refund Issues

Pricing Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and offers amazing results, but the subscription is quite pricey.

Taygmorgan

I downloaded the app for a free trial and canceled it immediately, yet I was charged for two weeks. This feels like a scam.

Ynksfan27

The app has a lot of editing features, but the price points could be better.

Colombian-Stallion

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Facelab - Face & Body Editor

Top Insights This Week

High Subscription Costs

Unwanted Charges

Performance Issues

Watermark and Ads

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts